IT support courses can help you learn troubleshooting techniques, network configuration, customer service skills, and system administration basics. You can build expertise in software installation, hardware maintenance, and cybersecurity practices. Many courses introduce tools like ticketing systems, remote desktop applications, and network monitoring software, showing how these skills are applied in real-world IT environments.

Yale University
Skills you'll gain: Empathy & Emotional Intelligence, Student Support and Services, Working With Children, Personal Development, Stress Management, Cultural Responsiveness, Empathy, Recognizing Others, Self-Awareness, Cognitive flexibility, Relationship Building
★ 4.8 (4K) · Beginner · Course · 1 - 3 Months

Skills you'll gain: AI Product Strategy, User Story, Usability Testing, New Product Development, Product Management, Product Lifecycle Management, Product Development, Innovation, Agile Software Development, Scrum (Software Development), Product Roadmaps, Agile Methodology, Kanban Principles, Responsible AI, Generative AI, Backlogs, Product Planning, Generative Model Architectures, Registration, Leadership
★ 4.7 (4.5K) · Beginner · Professional Certificate · 3 - 6 Months

Vanderbilt University
Skills you'll gain: Prompt Engineering, ChatGPT, Prompt Patterns, LLM Application, AI literacy, AI Enablement, AI powered creativity, Artificial Intelligence, Large Language Modeling
★ 4.8 (7.9K) · Beginner · Course · 1 - 3 Months

Skills you'll gain: Unsupervised Learning, Supervised Learning, Model Evaluation, Regression Analysis, Scikit Learn (Machine Learning Library), Machine Learning Methods, Applied Machine Learning, Model Training, Statistical Machine Learning, Predictive Modeling, Machine Learning Algorithms, Machine Learning, Dimensionality Reduction, Decision Tree Learning, Python Programming, Logistic Regression, Model Optimization, Predictive Analytics, Classification Algorithms
★ 4.7 (18K) · Intermediate · Course · 1 - 3 Months

University of Virginia
Skills you'll gain: Web Presence, Brand Management, Personal Attributes, Safety and Security, digital literacy, Social Media, Self-Awareness, Social Media Management, Social Media Strategy, Relationship Building, Information Privacy, Goal Setting, Constructive Feedback
★ 4.4 (8.9K) · Beginner · Course · 1 - 3 Months

University of Michigan
Skills you'll gain: Unified Modeling Language, JSON, Object Oriented Programming (OOP), File I/O, Software Design, Debugging, Object Oriented Design, Data Processing, Diagram Design, Unit Testing, Programming Principles, Python Programming, Data Import/Export, Data Wrangling, Restful API, Image Analysis, Software Visualization, Data Manipulation, Jupyter, Computer Programming
★ 4.8 (23K) · Beginner · Specialization · 3 - 6 Months

University of Arizona
Skills you'll gain: Physical Science, Physics, Engineering, Scientific, and Technical Instruments, Life Sciences, Chemistry, electromagnetics, General Science and Research, Scientific Methods, Research
★ 4.8 (4K) · Beginner · Course · 1 - 3 Months

California Institute of the Arts
Skills you'll gain: Graphic and Visual Design, Graphic Design, Graphic and Visual Design Software, Visual Design, Design, Color Theory, Design Elements And Principles, Creative Design, Design Software, Conceptual Design, Design Reviews, Adobe Photoshop, Design Strategies, Adobe Creative Cloud, Image Analysis, Creative Thinking, Creativity
★ 4.8 (18K) · Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Service Improvement, Performance Improvement, Service Management, Strategic Sourcing, Information Technology Infrastructure Library, IT Service Management, Managed Services, Process Improvement, Governance, Business Relationship Management, IT Management, Systems Integration, Supplier Performance Management, Service Level, Continuous Improvement Process, Service Level Agreement, Supplier Relationship Management, Performance Management, Performance Analysis, Data Governance
Intermediate · Course · 1 - 3 Months

Stanford University
Skills you'll gain: Game Theory, Mathematical Modeling, Graph Theory, Bayesian Statistics, Behavioral Economics, Probability, Economics, Problem Solving, Algorithms, Theoretical Computer Science, Probability Distribution
★ 4.6 (4.9K) · Beginner · Course · 1 - 3 Months

Coursera
Skills you'll gain: End User Training and Support, Control Panels, Collaborative Software, User Accounts, Workflow Management, Configuration Management, System Configuration, Cross Platform Development, Digital Communications
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: User Story, Stakeholder Engagement, Team Motivation, Project Management Life Cycle, Project Planning, Resource Management, Risk Management, Peer Review, Agile Software Development, Scrum (Software Development), Stakeholder Management, Agile Methodology, Project Risk Management, Kanban Principles, Project Management, Interviewing Skills, Professional Networking, Leadership, Agile Project Management, Communication
★ 4.8 (5.8K) · Beginner · Professional Certificate · 3 - 6 Months