Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Skills you'll gain: NoSQL, Apache Kafka, Database Design, Linux Commands, Data Warehousing, Bash (Scripting Language), Apache Hadoop, Apache Spark, SQL, Data Security, MongoDB, Data Migration, Database Administration, Data Pipelines, Data Governance, Database Management, Apache Airflow, Database Architecture and Administration, Extract, Transform, Load, Data Architecture
Beginner · Professional Certificate · 3 - 6 Months

Skills you'll gain: Email Marketing, Paid media, Target Audience, Data Storytelling, Social Media Marketing, Social Media Strategy, Content Creation, Search Engine Optimization, Marketing Budgets, Order Fulfillment, Media Planning, Search Engine Marketing, Google Ads, Social Media Management, Customer Retention, Customer Relationship Management, E-Commerce, Performance marketing, Email Automation, Marketing
Beginner · Professional Certificate · 3 - 6 Months

Skills you'll gain: Interviewing Skills, Applicant Tracking Systems, AI Enablement, Professional Development, Google Gemini, Generative AI, Personal Attributes, Problem Solving, Communication
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Marketing Planning, Marketing Strategies, Marketing Effectiveness, Marketing Analytics, Marketing Automation, Budgeting, Customer Analysis, AI Enablement, Customer Insights, Goal Setting, Key Performance Indicators (KPIs), Data-Driven Decision-Making
Beginner · Course · 1 - 4 Weeks
Universidad Nacional Autónoma de México
Skills you'll gain: Design Research, Innovation, Creativity, Design Thinking, Creative Thinking, Stakeholder Analysis, Design, Brainstorming, Creative Problem-Solving, Peer Review, Ideation, Design Strategies, Product Design, Curiosity, User Experience Design, Customer experience improvement, New Product Development, Cognitive flexibility, Business Modeling, Consumer Behaviour
Beginner · Specialization · 3 - 6 Months

Universidad de los Andes
Skills you'll gain: Augmented and Virtual Reality (AR/VR), Virtual Reality, Augmented Reality, Virtual Environment, 3D Assets, Unreal Engine, Unity Engine, User Experience, Software Development Tools, Computer Programming Tools, Animations, Experience Design, Technology Solutions, Simulations
Beginner · Course · 1 - 3 Months

Skills you'll gain: Agentic Workflows, Prompt Engineering, Agentic systems, AI Personalization, AI Enablement, Artificial Intelligence, Human Computer Interaction, Human Centered Design, Responsible AI, User Flows, User Experience Design, Context Management
Intermediate · Course · 1 - 4 Weeks

University of Michigan
Skills you'll gain: Hypertext Markup Language (HTML), Web Design, Application Deployment, Web Content, Web Development, Web Content Accessibility Guidelines, Usability, Browser Compatibility
Beginner · Course · 1 - 4 Weeks
Macquarie University
Skills you'll gain: Excel Formulas, Microsoft Excel, Dashboard, Spreadsheet Software, Consolidation, Data Analysis Expressions (DAX), Data Integration, Business Intelligence, Data Management, Automation, Data Cleansing
Intermediate · Course · 1 - 3 Months

Coursera
Skills you'll gain: Looker (Software), Customer Retention, Web Analytics, Customer Analysis, Customer Insights, Marketing Analytics, Trend Analysis, Data Analysis, Product Management, Performance Metric, Analysis, Time Series Analysis and Forecasting, Strategic Marketing, Marketing Channel, Forecasting
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Microsoft Power Platform, Microsoft Copilot, Prompt Engineering, Microsoft Power Automate/Flow, Power BI, Microsoft 365, Multimedia, Microsoft PowerPoint, Dashboard, Microsoft Excel, Excel Formulas, Data Visualization, No-Code Development, Spreadsheet Software, Microsoft Office, Power Apps Component Framework, Microsoft Outlook, Microsoft Word, Presentations, Data Analysis
Beginner · Specialization · 3 - 6 Months

Alex Genadinik
Skills you'll gain: Overcoming Objections, Consultative Selling, Closing (Sales), Sales Strategy, Active Listening, Sales, General Sales Practices, Sales Process, Sales Prospecting, Rapport Building, Empathy, Customer Relationship Management
Mixed · Course · 1 - 4 Weeks