Customer Success courses can help you learn client relationship management, customer onboarding strategies, and effective communication techniques. You can build skills in analyzing customer feedback, creating success plans, and measuring customer satisfaction metrics. Many courses introduce tools like CRM software, customer journey mapping tools, and analytics platforms, showing how these resources support proactive engagement and retention strategies.

Skills you'll gain: User Story, Information Architecture, UI/UX Research, User Research, Persona (User Experience), User Interface and User Experience (UI/UX) Design, Design Thinking, Agile Software Development, UI/UX Strategy, Scrum (Software Development), User Centered Design, Design Research, Responsive Web Design, User Interface (UI), Figma (Design Software), Wireframing, User Experience, Adobe XD, Responsible AI, Prototyping
★ 4.8 (2.9K) · Beginner · Professional Certificate · 3 - 6 Months

Pearson
Skills you'll gain: Market Research, Customer Relationship Management, Market Analysis, Market Intelligence, Marketing, Customer Insights, Marketing Analytics, Business Research, Customer Analysis, Market Data, Target Market, Marketing Strategies, Data-Driven Marketing, Market Opportunities, Strategic Marketing, Customer Data Management, Branding, Analysis, Target Audience, Data Literacy
Beginner · Course · 1 - 4 Weeks
Chris Croft Training
Skills you'll gain: Performance Measurement, Key Performance Indicators (KPIs), Data Literacy, Leadership and Management, Operations Management, Business Management, Business Leadership, Data Management, Systems Of Measurement, Leadership, Data Analysis, Cost Management, Team Management, Decision Making, Leadership Studies, Business Analysis, Critical Thinking, Data Presentation, Critical Thinking and Problem Solving, Data Visualization
Mixed · Course · 1 - 3 Months

University of California, Irvine
Skills you'll gain: Creative Thinking, Performance Measurement, Teamwork, Performance Metric, Open Mindset, Organizational Strategy, Team Collaboration
★ 4.6 (7.6K) · Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Data Analysis Expressions (DAX), Key Performance Indicators (KPIs), Power BI, Earned Value Management, Business Metrics, Project Performance, Performance Measurement, Customer Analysis, Marketing Analytics, Performance Metric, Project Controls, Performance Analysis, Customer Insights, Business Intelligence, Customer Retention, Operational Efficiency, Project Accounting, Data Analysis, Business Analysis, Business Operations
Beginner · Course · 1 - 3 Months

Microsoft
Skills you'll gain: Excel Formulas, Process Flow Diagrams, Microsoft Power Platform, Business Process Modeling, User Story, Business Requirements, Stakeholder Management, Data Modeling, Process Modeling, Microsoft Excel, Software Development Life Cycle, Requirements Analysis, Requirements Elicitation, Quality Management, Diagram Design, Power BI, Microsoft Visio, Stakeholder Engagement, Business Analysis, Data Analysis
★ 4.6 (1.6K) · Beginner · Professional Certificate · 3 - 6 Months

Universiteit Leiden
Skills you'll gain: Public Safety and National Security, Research, Mitigation, Research Methodologies, Policy Analysis, Media and Communications, World History, International Relations, Security Strategy, Political Sciences, Public Policies, Trend Analysis, Social Impact, Psychology
★ 4.8 (3.3K) · Beginner · Course · 1 - 3 Months

John Wiley & Sons
Skills you'll gain: Digital Advertising, Online Advertising, Retail Store Operations, Customer Analysis, Inventory and Warehousing, Customer Retention, Inventory Control, Google Ads, Pay Per Click Advertising, Customer experience improvement, Customer Insights, Order Management, Order Fulfillment, Inventory Management, Social Media Marketing, Market Opportunities, Marketing Strategies, E-Commerce, Digital Marketing, Web Design
Beginner · Specialization · 3 - 6 Months
Skills you'll gain: Stakeholder Engagement, Business Intelligence, Stakeholder Communications, Data-Driven Decision-Making, Dashboard, Real Time Data, Data Integration, Data Modeling, Data Compilation, Data Analysis, Business Metrics, Plan Execution, Business Process Improvement, Business Process, Project Implementation, Continuous Monitoring
★ 4.8 (2.2K) · Advanced · Course · 1 - 4 Weeks

Skills you'll gain: Stakeholder Management, Stakeholder Engagement, IT Management, Project Management, Information Technology, Project Risk Management, Agile Project Management, Agile Methodology, Project Planning, Relationship Building
★ 4.8 (2.4K) · Beginner · Course · 1 - 3 Months

Skills you'll gain: Constructive Feedback, Interpersonal Communications, Social Skills, Active Listening, Trustworthiness, Conflict Management, Assertiveness, Communication, Professionalism, Rapport Building, Professional Development, Communication Strategies, Influencing, Empathy, Emotional Intelligence, Personal Attributes, People Management
★ 4.7 (3.3K) · Beginner · Course · 1 - 4 Weeks

Lund University
Skills you'll gain: Editing, Proofreading, Writing and Editing, Writing, English Language
★ 4.7 (841) · Beginner · Course · 1 - 4 Weeks