
Skills you'll gain: Call Center Experience, Interviewing Skills, De-escalation Techniques, Customer Relationship Building, Customer Complaint Resolution, Customer Engagement, Customer Service, Problem Solving, Conflict Management, Inbound Calls, Telephone Skills, Customer Support, Professionalism, Verbal Communication Skills, Active Listening, Communication
Beginner · Course · 1 - 4 Weeks

Duke University
Skills you'll gain: Jupyter, Microservices, AWS SageMaker, Command-Line Interface, Package and Software Management, Containerization, Applied Machine Learning, Python Programming, Application Deployment, Test Automation, Algorithms, Software Installation
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Back-End Web Development, Server Side, Full-Stack Web Development, Middleware, Authentications, API Design, Application Programming Interface (API), User Accounts, Databases, JavaScript Frameworks, GitHub, Development Environment, Data Validation
Intermediate · Course · 1 - 4 Weeks

University of Michigan
Skills you'll gain: Debugging, Unit Testing, Relational Databases, Object Oriented Programming (OOP), Data Visualization, Data Store, Web Scraping, Database Management, Scatter Plots, Data Structures, Data Manipulation, SQL, File I/O, Test Case, Integrated Development Environments, Software Testing, Python Programming, Computer Programming, Program Development, Diversity and Inclusion
Intermediate · Specialization · 3 - 6 Months

Coursera
Skills you'll gain: Content Scheduling, Social Media Management, Social Media Content, Social Media, Social Media Marketing, Marketing Automation, Automation, Account Management, Advertising, Marketing, Branding
Intermediate · Guided Project · Less Than 2 Hours

Skills you'll gain: Earned Value Management, Milestones (Project Management), Project Management Life Cycle, Project Schedules, Timelines, Communication Planning, Capacity Planning, Project Management Software, Project Estimation, Project Management, Workflow Management, Meeting Facilitation, Project Documentation, Stakeholder Communications, Dashboard, Backlogs, Project Planning, Jira (Software), Interviewing Skills, Collaboration
Beginner · Professional Certificate · 3 - 6 Months

Skills you'll gain: Customer experience improvement, Information Technology Infrastructure Library, IT Service Management, Service Management, Continuous Improvement Process, Service Improvement, Agile Methodology, Governance, Process Optimization, Operational Excellence, IT Management, User Feedback, Innovation, Customer Service, Process Improvement and Optimization, Automation
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: API Testing, Test Automation, Test Script Development, Test Tools, Application Programming Interface (API), Restful API, Software Testing, Code Reusability, Configuration Management, Java Programming, Maintainability
Intermediate · Guided Project · Less Than 2 Hours

Coursera
Skills you'll gain: Collaborative Software, Organizational Skills, Document Management, Project Management Software, Project Coordination, Telecommuting, Project Management, Productivity Software, Project Documentation, Internal Communications, Data Security, File Management, User Accounts, Information Privacy, Account Management
Beginner · Guided Project · Less Than 2 Hours

Universiteit Leiden
Skills you'll gain: Predictive Analytics, Predictive Modeling, Model Evaluation, Risk Modeling, R Programming, Preventative Care, Statistical Modeling, Sample Size Determination, Regression Analysis, Precision Medicine, Data Preprocessing, Applied Machine Learning, Sampling (Statistics), Diagnostic Tests
Intermediate · Course · 1 - 3 Months

Fundação Instituto de Administração
Skills you'll gain: Customer Success Management, Rapport Building, Relationship Building, Customer Service, Customer Relationship Building, Customer experience strategy (CX), Customer Analysis, Customer Retention, Agile Methodology, Customer Engagement, Customer Relationship Management, Journey Mapping, Consultative Approaches, Customer Insights, Market Analysis, Software As A Service, Market Opportunities, Business Modeling, Organizational Structure, Market Data
Beginner · Specialization · 3 - 6 Months

Cisco Learning and Certifications
Skills you'll gain: Cyber Threat Intelligence, Cyber Threat Hunting, Threat Detection, Vulnerability Assessments, Threat Management, Event Monitoring, Intrusion Detection and Prevention, Security Information and Event Management (SIEM), Computer Security Incident Management, Continuous Monitoring, Incident Response, Security Awareness, Security Management, Malware Protection, Network Security, Network Analysis, Network Monitoring
Mixed · Course · 1 - 4 Weeks