
Skills you'll gain: HubSpot CRM, Customer Relationship Management (CRM) Software, Customer Relationship Management, Gmail, Help Desk Support, Marketing, Sales Support, Client Support
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Operational Excellence, Performance Measurement, Leadership and Management, Team Leadership, Key Performance Indicators (KPIs), Cleanliness, Auditing
Intermediate · Course · 1 - 3 Months

Johns Hopkins University
Skills you'll gain: Change Management, Leadership, Conflict Management, Patient Safety, Risk Analysis, Risk Management, Continuous Quality Improvement (CQI), Project Planning, Teamwork, Communication Strategies, Planning
Mixed · Course · 1 - 4 Weeks

Imperial College London
Skills you'll gain: Continuous Quality Improvement (CQI), Patient Safety, Health Systems, Clinical Leadership, Patient-centered Care, Data Quality, Community Health, Scientific Methods, Health Disparities, Risk Analysis, Cultural Diversity
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Employee Surveys, Employee Engagement, User Feedback, Microsoft 365, Business Intelligence Software, Performance Analysis, Internal Communications, Customer Insights, Customer Analysis, Business Software, Market Research, User Research, Data Analysis Software, Business Strategy
Beginner · Guided Project · Less Than 2 Hours

University of Michigan
Skills you'll gain: Health Care Administration, Patient Safety, Leadership, Continuous Quality Improvement (CQI), Safety Standards, Decision Making, Health Technology, Teamwork, Reliability, Innovation, Problem Solving
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Customer Service, Customer experience strategy (CX), Customer Analysis, Process Mapping, Customer Insights, Process Design, Customer Support, Cross-Channel Marketing, Marketing Operations, Business Process, Web Analytics, Marketing
Beginner · Guided Project · Less Than 2 Hours

Coursera
Skills you'll gain: Responsible AI, Generative AI, Team Oriented, Customer experience improvement, Self Service Technologies, Automation, Business Process Automation, Customer Engagement, Customer Service, Cross-Functional Collaboration, Artificial Intelligence, Business Ethics, Information Privacy
Beginner · Course · 1 - 4 Weeks

Northeastern University
Skills you'll gain: Organizational Change, Stakeholder Management, Change Management, Team Management, Leadership and Management, Organizational Leadership, Team Building, Service Management, Innovation, Service Design, Process Management, Operations Management, Process Improvement, Healthcare Industry Knowledge, Health Care Administration, Process Design, Continuous Improvement Process, Leadership, Empowerment
Beginner · Course · 1 - 4 Weeks

Imperial College London
Skills you'll gain: Public Health, Health Policy, Public Health and Disease Prevention, Health Equity, Community Health, Social Determinants Of Health, Continuous Quality Improvement (CQI), Health Care, Geographic Information Systems, Research Design, Data Presentation
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: AI Personalization, Generative AI, Responsible AI, Customer Analysis, Customer Service, Customer experience improvement, Customer Engagement, Prompt Engineering, Self Service Technologies, LLM Application, Natural Language Processing
Beginner · Course · 1 - 4 Weeks

Northeastern University
Skills you'll gain: Process Improvement, Data-Driven Decision-Making, Service Improvement, Service Design, Health Systems, Process Design, Business Process Improvement, Patient Flow, Operations Management, Organizational Change, Health Care, Innovation, Change Management, Consumer Behaviour
Beginner · Course · 1 - 4 Weeks