
Skills you'll gain: Call Center Experience, Interviewing Skills, De-escalation Techniques, Customer Relationship Building, Customer Complaint Resolution, Customer Engagement, Customer Service, Problem Solving, Conflict Management, Inbound Calls, Telephone Skills, Customer Support, Professionalism, Verbal Communication Skills, Active Listening, Communication
★ 4.8 (68) · Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Brand Marketing, Digital Marketing Tools, Driving engagement, Marketing Strategies, MarTech, Digital Media Strategy, Digital Marketing Campaigns, Customer Engagement, Strategic Marketing, Social Media Marketing, Marketing, Digital Marketing, Consumer Behaviour, Market Trend, Strategic Planning, Trend Analysis
★ 4.5 (107) · Beginner · Course · 1 - 4 Weeks

University of Illinois Urbana-Champaign
Skills you'll gain: Teaching, Differentiated Instruction, Pedagogy, Literacy, Instructional Strategies, Human Learning, Multilingualism, Culture, Digital pedagogy, Education and Training, Cultural Diversity, Learning Theory, Multimedia, Media and Communications
★ 4.6 (138) · Beginner · Course · 1 - 4 Weeks

Imperial College London
Skills you'll gain: Innovation, Product Development, Intellectual Property, Design Thinking, New Product Development, Health Systems, Presentations, Public Speaking, Stakeholder Analysis, Sales Presentation, Stakeholder Communications, Commercialization, Ideation, Organizational Structure, Persuasive Communication, Oral Expression, Strategic Communication, Organizational Change, Entrepreneurship, Public Health
★ 4.7 (302) · Beginner · Specialization · 1 - 3 Months

Rice University
Skills you'll gain: Executive Presence, Business Communication, Strategic Communication, Crisis Management, Interpersonal Communications, Public Relations, Communication, Meeting Facilitation, Intercultural Competence, Stakeholder Communications, Persuasive Communication, Cultural Diversity, Leadership, Communication Strategies, Conflict Management, Verbal Communication Skills, Cultural Sensitivity, Diversity Awareness, Branding, Brand Strategy
★ 4.6 (224) · Mixed · Course · 1 - 3 Months

Fundação Instituto de Administração
Skills you'll gain: Delegation Skills, Lifelong Learning, Leadership, Digital Transformation, Team Leadership, Team Management, Business Transformation, Leadership Development, Business Leadership, Telecommuting, Constructive Feedback, Organizational Leadership, Drive Engagement, Innovation, Professional Development, Leadership and Management, Strategic Leadership, Storytelling, Adaptability, Team Motivation
★ 4.8 (287) · Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Customer Success Management, Crisis Management, Customer Relationship Building, Customer Retention, Customer Service, Customer Relationship Management (CRM) Software, Customer Engagement, Customer Relationship Management, Customer Data Management, Account Strategy, Customer experience improvement, Company, Product, and Service Knowledge, Performance Metric, Business Metrics, Key Performance Indicators (KPIs), Account Management, Stakeholder Engagement, Operational Excellence, Product Knowledge, Customer Insights
★ 4.6 (7) · Beginner · Course · 1 - 3 Months

Coursera
Skills you'll gain: Responsible AI, AI Product Strategy, Generative AI, Strategic Thinking, AI Enablement, Data Ethics, Business Strategies, Large Language Modeling, Business Strategy, Regulation and Legal Compliance, Regulatory Compliance, Legal Risk, Compliance Management, AI literacy, Organizational Change, Customer experience strategy (CX), Customer experience improvement, Business Leadership, Business Transformation, Stakeholder Communications
★ 4.8 (267) · Beginner · Specialization · 1 - 3 Months

Automatic Data Processing, Inc. (ADP)
Skills you'll gain: Storytelling, Recruitment, Talent Recruitment, Recognizing Others, Professional Networking, Trustworthiness, Applicant Tracking Systems, Recruitment Strategies, Relationship Building, Team Building, Team Leadership, Team Motivation, Team Performance Management, Talent Acquisition, Team Management, Employee Coaching, Team Collaboration, Team Oriented, Talent Pipelining, Verbal Communication Skills
★ 4.6 (37) · Beginner · Specialization · 1 - 3 Months

Vanderbilt University
Skills you'll gain: JUnit, Unit Testing, Maintainability, Software Design Patterns, Software Testing, Test Automation, Integration Testing, Test Driven Development (TDD), Development Testing, Testability, Software Engineering, Test Tools, Secure Coding, Android Development, Application Security, Software Design, Mobile Security
★ 4.5 (297) · Mixed · Course · 1 - 3 Months

University of Colorado Boulder
Skills you'll gain: Education Software and Technology, Mathematics Education, Education and Training, Digital pedagogy, Simulations, Interactive Learning, Learning Management Systems, Differentiated Instruction, Pedagogy, Blended Learning, Teaching, Curriculum Planning, Simulation and Simulation Software, Educational Materials, Decision Making, Instructional Strategies, Instructing, Student Engagement, Student-Centred Learning, Diversity Equity and Inclusion Initiatives
★ 4.9 (93) · Beginner · Course · 1 - 3 Months

Coursera
Skills you'll gain: Social Media, Social Media Strategy, Social Media Marketing, Social Media Management, Social Media Analytics, Customer Engagement, Market Trend, Case Studies, Business Strategy, Customer Insights, Brand Management, Digital Marketing Tools, Strategic Thinking, Web Presence, Strategic Decision-Making, Trend Analysis, Analytical Skills, Continuous Monitoring
★ 4.9 (16) · Beginner · Course · 1 - 4 Weeks