
Real Madrid Graduate School Universidad Europea
Skills you'll gain: Customer experience improvement, Self Service Technologies, Driving engagement, Personalized Service, Customer Relationship Management, Customer Insights, Augmented Reality, Brand Loyalty, Data-Driven Marketing, Loyalty Programs, Augmented and Virtual Reality (AR/VR), Revenue Management, Drive Engagement, Hospitality, Disabilities, Storytelling, Real Time Data, Operational Efficiency
Beginner · Course · 1 - 4 Weeks

Fundação Instituto de Administração
Skills you'll gain: Customer Success Management, Rapport Building, Relationship Building, Customer Service, Customer Relationship Building, Customer Analysis, Customer Retention, Agile Methodology, Customer Engagement, Customer Relationship Management, Journey Mapping, Consultative Approaches, Customer Insights, Market Analysis, Software As A Service, Customer experience improvement, Relationship Management, Market Opportunities, Business Modeling, Customer experience strategy (CX)
★ 4.8 (62) · Beginner · Specialization · 3 - 6 Months

Universidades Anáhuac
Skills you'll gain: Customer Success Management, Customer Service, Customer experience strategy (CX), Customer Retention, Customer Relationship Building, Customer Engagement, Customer Relationship Management, Customer Support, Customer and Client Support, Customer experience improvement, Customer Data Management, Customer Relationship Management (CRM) Software, Customer Acquisition Management, Sales Process, Relationship Management, Customer Analysis, Customer Insights, Sales Management, Leadership, Business Metrics
★ 4.6 (52) · Beginner · Course · 1 - 3 Months

Universidad Nacional Autónoma de México
Skills you'll gain: Overcoming Objections, Closing (Sales), Negotiation, Active Listening, Customer Analysis, Communication, Relationship Building, Persuasive Communication, Customer Insights, Interrigatories, Motivational Skills, Proposal Development, Empathy, Needs Assessment, Recognizing Others
★ 4.8 (332) · Mixed · Course · 1 - 3 Months

IESE Business School
Skills you'll gain: Financial Statement Analysis, Income Statement, Financial Statements, Accounting, Balance Sheet, Financial Accounting, Accrual Accounting, Financial Analysis, Financial Reporting, Accruals, Cash Flows, Financial Data, Business Analytics, Transaction Processing
★ 4.9 (1.3K) · Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Growth Strategies, Competitive Analysis, Value Propositions, Business Development, Customer Analysis, Customer Insights, Target Market, Consumer Behaviour, Target Audience
★ 4.9 (86) · Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Innovation, Organizational Change, Change Management, Corporate Sustainability, Corporate Strategy, Business Transformation, Organizational Strategy, Business Leadership, Process Development, Organizational Development, Business Strategies, Growth Strategies, Culture Transformation, Organizational Structure, Product Development, Customer Analysis, Consumer Behaviour, Decision Making
★ 4.8 (102) · Beginner · Course · 1 - 3 Months

Universidad Nacional Autónoma de México
Skills you'll gain: Negotiation, Price Negotiation, Conflict Management, Strategic Partnership, Overcoming Objections, Intercultural Competence, Cultural Sensitivity, Goal Setting, Business Strategy, Influencing, Decision Making, Adaptability
★ 4.7 (286) · Mixed · Course · 1 - 4 Weeks

Tecnológico de Monterrey
Skills you'll gain: Web Analytics, Google Analytics, Conversion Funnel Analysis, Marketing Analytics, Digital Analysis, Digital Marketing, Business Metrics, Data-Driven Marketing, Target Audience, Digital Marketing Tools, Customer Analysis, Performance Measurement, Key Performance Indicators (KPIs), Competitive Analysis
★ 4.7 (235) · Beginner · Course · 1 - 4 Weeks

Universidad de los Andes
Skills you'll gain: User Feedback, Entrepreneurship, New Product Development, Business Development, Product Improvement, New Business Development, Product Development, Customer Analysis, Ideation, Market Opportunities, Consumer Behaviour, Value Propositions, Needs Assessment, Business Modeling, Verification And Validation, Customer Insights, Product Testing
★ 4.7 (492) · Beginner · Course · 1 - 3 Months

IE Business School
Skills you'll gain: Surveys, Consumer Behaviour, Survey Creation, Market Research, Data Analysis, Marketing, Data Collection, Marketing Psychology, Business Research, Marketing Strategies, Research Methodologies, Research Design, Market Data, Customer Analysis, Experimentation, Decision Making, B2B Sales
★ 4.5 (749) · Beginner · Course · 1 - 4 Weeks

Universidad Austral
Skills you'll gain: Service Design, Customer experience improvement, User Research, Customer experience strategy (CX), Experience Design, Program Implementation, Service Management, Service Improvement, User Feedback, Customer Engagement, Expectation Management, Customer Insights, Consumer Behaviour
★ 4.8 (768) · Beginner · Course · 1 - 4 Weeks