This course is part of the Goodwill® Career Coach and Navigator Professional Certificate

Goodwill Academy

Offered By

Goodwill® Career Coach and Navigator Professional CertificateGoodwill Industries International

About this Course

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You have begun your journey toward becoming a Career Coach or Navigator because you are passionate about helping people earn a good living and find fulfilling work. Now continue that journey in this second course in the Career Coach and Navigator Professional Certificate. This course will equip you with the skills and knowledge to recruit people, complete the intake process, assess a person’s skills, and work with the person to create an action plan.
By the end of the course, you will be able to: 
Assist people in career exploration and development.
Help people identify personal interests that map to career goals and career possibilities.
Inform people of the programs, services, and resources available to them.
Identify barriers to employment.
Assist people in planning career moves and developing essential skills to help them be successful in the workforce.
Guide people towards sustainable career paths.
Assist people who desire to pursue a career, make a career change, or work towards career advancement.

To be successful in this course, no prior experience with career coaching or navigation is required; but we recommend completing the first course in the program so you can build on the knowledge and skills from that course here.

Flexible deadlines

Reset deadlines in accordance to your schedule.

Shareable Certificate

Earn a Certificate upon completion

100% online

Start instantly and learn at your own schedule.

Course 2 of 4 in the

Goodwill® Career Coach and Navigator Professional Certificate

Beginner Level

High school diploma or GED, a passion to help people and basic computer skills and internet navigation experience

Approx. 18 hours to complete

English

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Skills you will gain

Case Management
outreach
intake
Gap Analysis
Recruitment

Flexible deadlines

Reset deadlines in accordance to your schedule.

Shareable Certificate

Earn a Certificate upon completion

100% online

Start instantly and learn at your own schedule.

Course 2 of 4 in the

Goodwill® Career Coach and Navigator Professional Certificate

Beginner Level

High school diploma or GED, a passion to help people and basic computer skills and internet navigation experience

Approx. 18 hours to complete

English

Could your company benefit from training employees on in-demand skills?

Try Coursera for Business

Instructor

Goodwill Academy

1,768 Learners

4 Courses

Offered by

Goodwill Industries International

Goodwill Industries® has helped people go to work since 1902. We provide employment, job training and other community-based programs for people looking to advance their careers, build their skills and further their education. Learn more about our organization by checking out the list of resources below. Goodwill® is a registered trademark of Goodwill Industries International, Inc. (GII). All rights reserved.

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Syllabus - What you will learn from this course

Week1

Week 1

5 hours to complete

Recruiting Clients, Marketing and Outreach Activities

The ability to recruit potential clients is an essential skill for Career Coaches and Navigators. It involves identifying and reaching out to people who you think may benefit from your services, building a relationship with them, and helping them take steps toward improving their life. In this module, you will discover various outreach activities for recruiting participants and strategies for tracking your success using recruitment data.

5 hours to complete

15 videos (Total 53 min), 6 readings, 3 quizzes

15 videos

Introduction to Career Coach and Navigator Professional Certificate6mIntroduction to Client Intake, Assessments, Skill Analysis and Planning1mWhat Are Outreach and Recruitment?2mCommunity Events2mThe Power of Street Outreach/Grassroots Recruitment2mWorking with External Partners3mPresentation Skills3mRecruitment Strategies4mAgility in Recruitment2mUse of Technology Tools in Marketing and Recruitment3mBuilding Engagement5mAnalyzing Recruitment Data3mThe Five Sectors Overview2mPartnerships5mNetworking3m

6 readings

Welcome to the Course10mVirtual/Digital Outreach Case Study30mRecruiting Adult Learners and Non-Traditional Students5mTracking Results Case Study20mUnderstanding How the Five Sectors Work20mMaintaining Connections5m

3 practice exercises

Recruitment and Outreach Strategies Quiz30mStrategies for Marketing and Recruiting Quiz30mRecruiting, Marketing and Outreach Quiz30m

Week2

Week 2

5 hours to complete

Client Intake Business Process

5 hours to complete

10 videos (Total 66 min), 7 readings, 3 quizzes

10 videos

Setting Appointments6mManaging Client Load6mEstablishing Rapport and Building Credibility4mEmbodying a Coaching Mindset6mUnderstanding the Client’s Journey4mEstablishing and Maintaining the Coaching Agreement7mProject and Case Management Skills5mTaking Comprehensive Case Notes11mPII and Privacy6mReport Writing and Data Entry6m

7 readings

Techniques for Establishing Rapport5mCultivating Trust and Safety Case Study20mHow to Apply the Coaching Mindset5mExploring the Client’s Interests and Motivations5mCoaching Agreement Best Practices10mData Security Policies and Confidentiality10mTime Management10m

3 practice exercises

The Client Intake Process Quiz30mImplementing Coaching Agreements Quiz30mClient Intake and Business Processes Quiz30m

Week3

Week 3

5 hours to complete

Skills Assessment and Analysis

Performing a skills assessment is the first step in a process that helps clients close their skill gaps. The assessment enables you to evaluate the clients' strengths and weaknesses, identify areas of opportunity, and develop strategies to address their needs. In this module, you will learn how to use critical thinking to uncover clients' goals and skills and compare and contrast various career assessment methods.

5 hours to complete

18 videos (Total 76 min), 4 readings, 3 quizzes

18 videos

Conducting Client Interviews4mUncovering Client Career Goals4mDefining the Client’s Skills3mCritical Thinking5mEvoking Awareness4mCareer Development Assessments3mPersonality Assessments4mSkill and Behavioral Assessments5mEducational Assessments3mInterest and Aptitude Assessments (O*NET)2mPopulation and Career Specific Assessment3mInterpreting Assessments3mSkill, Credential, and Competencies Analyses6mSkill Gap Analysis Strategies4mUnderstanding Job Market Skill Requirements3mUsing Labor Market Information (LMI)3mIdentifying Transferable Skills3mConducting a Needs Assessment4m

4 readings

Building Trust Case Study20mHow to Uncover Client Career Goals5mDeciding Which Assessments to Use20mAligning Skills to Career Goals Case Study20m

3 practice exercises

Client Interview Skills Quiz30mUsing Career Assessments Effectively Quiz30mSkills Assessment and Analysis Quiz30m

Week4

Week 4

4 hours to complete

Planning and Designing Actions

4 hours to complete

11 videos (Total 43 min), 5 readings, 4 quizzes

11 videos

Career Planning Processes6mBreaking Goals Into Manageable Steps4mDeveloping Service Plans3mBrainstorming with the Client4mExploring Career Options with Clients2mIdentifying Resources to Overcome Barriers4mFinancial Literacy, Planning and Counseling3mCommunication Tips for Discussion Financial Plans with Clients4mAdjusting the Coaching Plan3mThe Power of Offering Encouragement and Celebrating Successes1mSetting Up Touchpoints for Accountability4m

5 readings

Writing SMART Goals20mCreating and Communicating Financial Plans Case Study20mHow would you encourage the client to follow the financial plan?5mKeeping Clients on Track Case Study20mCase Study3m

3 practice exercises

Helping Clients Plan and Set Goals Quiz30mDesigning Actions for Client Success Quiz30mDesigning for Actions and Accountability Quiz30m

About the Goodwill® Career Coach and Navigator Professional Certificate

Are you passionate about helping people change their lives with skills and jobs so they can earn a good living and feel fulfilled by the work they do? Do you want a rewarding career that advances equity and helps strengthen communities? Explore a new career as a Career Coach or Navigator where you can help others develop the skills and confidence to pursue their next career move.

This Professional Certificate includes four beginner-level courses to help you build skills that prepare you for an entry-level job as a Career Coach or Navigator. You will learn from professionals who work as Career Coaches or Navigators and gain insights from the job seekers and career advancers they serve. By the end of the program, you will be able to: Explain the foundational concepts of Career Coaching and Navigating. Familiarize clients with the Career Coaching and Navigation experience. Discover career possibilities for Career Navigators and Career Coaches. Describe common Career Development theories, models, and tools. Summarize Coaching Agreements and Career Service Plans. Identify professional and ethical standards. Describe human-centered approaches to Career Coaching and Navigating.

Frequently Asked Questions

When will I have access to the lectures and assignments?
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
What will I get if I subscribe to this Certificate?
When you enroll in the course, you get access to all of the courses in the Certificate, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
What background knowledge is necessary?
High school diploma or GED' a passion to help people; basic computer skills and internet navigation experience; some knowledge of word processing, spreadsheets, presentations and email; typing skills
Who is this program for?
This program is for anyone interested in becoming a career coach or navigator. It may also be of interest to educators or human resource professionals who want to improve their ability to support people who are building skills and advancing careers.
What does a career navigator do?
A career navigator forms a trusting relationship with diverse clients as they move through their career journey. They work on the case management of clients and help them prepare for jobs and careers.
Is this course completely online?
Yes, it is completely online. You can access your lectures and readings anytime and anywhere via the web or your mobile device.
Which jobs does this program prepare for?
This program prepares you for jobs in career coaching, career navigation and career counseling that may be available in a wide array of industries and sectors.
Do I need to take the courses in a specific order?
We highly recommend taking the courses in the order presented, as the content builds on information from earlier lessons.

More questions? Visit the Learner Help Center.

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Client Intake, Assessments, Skill Analysis and Planning

About this Course

Skills you will gain