About this course: If you don’t know where you are going, any road will take you there. One of the most important roles of a manager is to ensure everyone knows the destination. The most effective managers set expectations and assess their employees’ performance against those expectations, and take a coaching approach to helping them get to the destination. That’s exactly what you’ll learn to do in this course! You will explore how to collaboratively develop expectations with those you lead. When you encounter expectations that are not being met, you’ll learn how to use "Coaching Algebra" to determine the underlying issues that are impeding performance, and how to respond as a manger-coach. We look forward to you joining us as we explore these essential coaching topics!
Who is this class for: While this course is probably most useful for those learners who are already managing people, it's also a great course for learners who plan or aspire to manage others in the future or who just want to assist in improving overall team dynamics within their respective organizations.
Taught by: Kris Plachy, CEO and Founder & Instructor, Leadership Coach, LLC &
UC Davis Division of Continuing and Professional Education
| Basic Info | Course 2 of 4 in the Coaching Skills for Managers Specialization |
| Language | English |
| How To Pass | Pass all graded assignments to complete the course. |
| User Ratings |
- Video: Module 1 Overview
- Video: Three Constructs for Performance: Process, People, & Practice
- Video: Mission & Purpose
- Video: What is Your Sentence?
- Video: Expectations Overview
- Video: Expectations vs. The Manual
- Video: Giving Feedback (Optional)
- Video: Beginning to Define Expectations
- Video: Expectations and Standards
- Video: Defining Expectations for Leaders and the Team
- Video: Leadership Compass
- Reading: Dan Pink: What is Your Sentence?
- Discussion Prompt: What is Your Sentence?
- Reading: Elements of Mission Statements
- Discussion Prompt: Put it in a Bumper Sticker
- Reading: 4 Hard Questions to Ask About Your Company's Purpose
- Reading: Worksheet: Clarifying Expectations vs. the Manual
- Video: Key Performance Indicators
- Video: Defining Individual Goals
- Video: Accountability Defined
- Video: Tactical vs. Developmental Accountability
- Video: Having an Accountability Conversation
- Video: Why Managers are Uncomfortable with Accountability Conversations
- Reading: Podcast Episode: Why Managers Must Establish KPI for Every Role on Their Team
- Reading: Reading: Performance Management and KPIs
- Discussion Prompt: Discussion: Key Performance Indicators
- Reading: Reading: What is Your Accountability?
- Reading: Worksheet: Accountability
- Reading: Podcast Episode: Basic Elements Required for Accountability
- Reading: Reading: Right Way to Hold People Accountable
- Discussion Prompt: Discussion: Accountability
- Video: Diagnosing and Addressing Performance Gaps
- Video: Coaching Algebra
- Video: Skillset Coaching
- Video: Mindset Coaching
- Video: Putting it all Together
- Reading: Podcast Episode: Managers and Coaching Algebra
- Reading: Reading: Overcoming the Toughest Common Coaching Challenges
- Peer Review: Applying Coaching Algebra to Yourself
- Video: Milestone 1 Overview
- Video: Tips for Giving Feedback
- Video: Course Summary
Each course is like an interactive textbook, featuring pre-recorded videos, quizzes and projects.
Connect with thousands of other learners and debate ideas, discuss course material, and get help mastering concepts.
Earn official recognition for your work, and share your success with friends, colleagues, and employers.
| Purchase Course | |
|---|---|
| Access to course materials | Available |
| Access to graded materials | Available |
| Receive a final grade | Available |
| Earn a shareable Course Certificate | Available |
This excellent course helps one focus on the observable and measurable bits of a management enterprise, allowing the manager to remove subjectivity from the process and focus on the important stuff. The class helps managers get down to the business of getting down to business!
Great course allowing the student to develop a real thoughtful coaching philosophy. I look forward to implementing what I've learned with my team. The possibilities are limitless.
excelente
BE
Everything I needed to know about KPI and expectations! Kris Placky was awesome.