If you don’t know where you are going, any road will take you there. One of the most important roles of a manager is to ensure everyone knows the destination. The most effective managers set expectations and assess their employees’ performance against those expectations, and take a coaching approach to helping them get to the destination. That’s exactly what you’ll learn to do in this course!
You will explore how to collaboratively develop expectations with those you lead. When you encounter expectations that are not being met, you’ll learn how to use "Coaching Algebra" to determine the underlying issues that are impeding performance, and how to respond as a manger-coach.
We look forward to you joining us as we explore these essential coaching topics!
This course is part of the Coaching Skills for Managers Specialization
Setting Expectations & Assessing Performance Issues
Offered By
7,956 enrolled
Syllabus - What you will learn from this course
Week
15 hours to complete
Course Overview & Designing Performance Expectations
This module provides an overview of the entire course and then moves into talking about performance expectations. We'll discuss the three primary constructs of performance: process, people, and practice, learn what elements make effective mission and vision statements, and begin talking about creating effective performance expectations for your team members. You will also learn how to define clear expectations for team members and compare expectations and standards.
12 videos (Total 83 min), 4 readings, 1 quiz
12 videos
Module 1 Overview1m
Three Constructs for Performance: Process, People, & Practice12m
Mission & Purpose8m
What is Your Sentence?8m
Expectations Overview7m
Expectations vs. The Manual6m
Giving Feedback (Optional)5m
Beginning to Define Expectations5m
Expectations and Standards11m
Defining Expectations for Leaders and the Team6m
Leadership Compass5m
4 readings
Dan Pink: What is Your Sentence?15m
Elements of Mission Statements15m
4 Hard Questions to Ask About Your Company's Purpose15m
Worksheet: Clarifying Expectations vs. the Manual30m
1 practice exercise
Module 1 Quiz30m
Week
24 hours to complete
Key Performance Indicators and Accountability
We now have a fundamental understanding of drivers and expectations for organizations, teams, and individuals. It's now time to turn to the subject of accountability. We'll begin by discussing key performance indicators or KPIs, how to align KPIs with individual goals and commitments, and end by defining what is meant by accountability along with some strategies to employ when having accountability conversations with employees.
7 videos (Total 54 min), 4 readings, 1 quiz
7 videos
Key Performance Indicators7m
Defining Individual Goals11m
Accountability Defined5m
Tactical vs. Developmental Accountability8m
Having an Accountability Conversation12m
Why Managers are Uncomfortable with Accountability Conversations6m
4 readings
Performance Management and KPIs15m
What is Your Accountability?15m
Worksheet: Accountability30m
Right Way to Hold People Accountable10m
1 practice exercise
Module 2 Quiz30m
Week
34 hours to complete
Diagnosing and Addressing Performance Gaps
In this module you will learn how to detect and resolve performance gaps for members of your teams. You'll learn about a process called "Coaching Algebra," and explore some effective strategies for coaching both skill set and mindset performance gaps.
6 videos (Total 45 min), 1 reading, 2 quizzes
6 videos
Diagnosing and Addressing Performance Gaps5m
Coaching Algebra8m
Skillset Coaching10m
Mindset Coaching10m
Putting it all Together8m
1 reading
Reading: Overcoming the Toughest Common Coaching Challenges10m
1 practice exercise
Module 3 Quiz20m
Week
45 hours to complete
Specialization Milestone 1: Define Your Coaching Philosophy
In the final module of this course, you are going to complete your first specialization milestone by defining your own coaching philosophy. This will allow you to reflect on everything you've learned in these first 2 courses and determine, for yourself, your approach to coaching your employees.
4 videos (Total 19 min), 1 quiz
4 videos
Milestone 1 Overview9m
Tips for Giving Feedback5m
Course Summary1m
4.7
56 Reviews25%
started a new career after completing these courses
30%
got a tangible career benefit from this course
Top Reviews
Great course! I always just assumed that employees knew what was expected of them. Setting expectations (not rules) is so important in today's world. I'm so glad that I found this class. Thank you!
Great course allowing the student to develop a real thoughtful coaching philosophy. I look forward to implementing what I've learned with my team. The possibilities are limitless.
Instructor
Kris Plachy
CEO and Founder & Instructor, Leadership Coach, LLC & UC Davis Division of Continuing and Professional Education
About University of California, Davis
UC Davis, one of the nation’s top-ranked research universities, is a global leader in agriculture, veterinary medicine, sustainability, environmental and biological sciences, and technology. With four colleges and six professional schools, UC Davis and its students and alumni are known for their academic excellence, meaningful public service and profound international impact.
About the Coaching Skills for Managers Specialization
In this Specialization, you will learn the essential skills to coach people for improved performance. You will learn from Executive Coach and UC Davis Instructor Kris Plachy, who has created and transformed dozens of teams through coaching. She will share best practices, research, tools and models for coaching effectively. You will learn how effective managers use coaching to establish clear expectations and accountability, how to assess performance, and how to conduct coaching conversations that build awareness and get results. Throughout the courses, you will apply insights about management and coaching to develop your own coaching practice and tools.
Frequently Asked Questions
When will I have access to the lectures and assignments?
Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.
What will I get if I subscribe to this Specialization?
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
What is the refund policy?
Is financial aid available?
More questions? Visit the Learner Help Center.
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