If you don’t know where you are going, any road will take you there. One of the most important roles of a manager is to ensure everyone knows the destination. The most effective managers set expectations and assess their employees’ performance against those expectations, and take a coaching approach to helping them get to the destination. That’s exactly what you’ll learn to do in this course!
Offered By
University of California, Davis
About this Course
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Learner Career Outcomes
40%
started a new career after completing these courses
38%
got a tangible career benefit from this course
Learner Career Outcomes
40%
started a new career after completing these courses
38%
got a tangible career benefit from this course
Shareable Certificate
Earn a Certificate upon completion
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Flexible deadlines
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Approx. 12 hours to complete
Suggested: 4 hours/week
English
Subtitles: English
Syllabus - What you will learn from this course
5 hours to complete
Course Overview & Designing Performance Expectations
This module provides an overview of the entire course and then moves into talking about performance expectations. We'll discuss the three primary constructs of performance: process, people, and practice, learn what elements make effective mission and vision statements, and begin talking about creating effective performance expectations for your team members. You will also learn how to define clear expectations for team members and compare expectations and standards.
5 hours to complete
12 videos (Total 83 min), 5 readings, 1 quiz
12 videos
Module 1 Overview1m
Three Constructs for Performance: Process, People, & Practice12m
Mission & Purpose8m
What is Your Sentence?8m
Expectations Overview7m
Expectations vs. The Manual6m
Giving Feedback (Optional)5m
Beginning to Define Expectations5m
Expectations and Standards11m
Defining Expectations for Leaders and the Team6m
Leadership Compass5m
5 readings
A Note from UC Davis10m
Dan Pink: What is Your Sentence?15m
Elements of Mission Statements15m
4 Hard Questions to Ask About Your Company's Purpose15m
Worksheet: Clarifying Expectations vs. the Manual30m
1 practice exercise
Module 1 Quiz30m
4 hours to complete
Key Performance Indicators and Accountability
We now have a fundamental understanding of drivers and expectations for organizations, teams, and individuals. It's now time to turn to the subject of accountability. We'll begin by discussing key performance indicators or KPIs, how to align KPIs with individual goals and commitments, and end by defining what is meant by accountability along with some strategies to employ when having accountability conversations with employees.
4 hours to complete
7 videos (Total 54 min), 4 readings, 1 quiz
7 videos
Key Performance Indicators7m
Defining Individual Goals11m
Accountability Defined5m
Tactical vs. Developmental Accountability8m
Having an Accountability Conversation12m
Why Managers are Uncomfortable with Accountability Conversations6m
4 readings
Performance Management and KPIs15m
What is Your Accountability?15m
Worksheet: Accountability30m
Right Way to Hold People Accountable10m
1 practice exercise
Module 2 Quiz30m
4 hours to complete
Diagnosing and Addressing Performance Gaps
In this module you will learn how to detect and resolve performance gaps for members of your teams. You'll learn about a process called "Coaching Algebra," and explore some effective strategies for coaching both skill set and mindset performance gaps.
4 hours to complete
6 videos (Total 45 min), 1 reading, 2 quizzes
6 videos
Diagnosing and Addressing Performance Gaps5m
Coaching Algebra8m
Skillset Coaching10m
Mindset Coaching10m
Putting it all Together8m
1 reading
Overcoming the Toughest Common Coaching Challenges10m
1 practice exercise
Module 3 Quiz20m
5 hours to complete
Specialization Milestone 1: Define Your Coaching Philosophy
In the final module of this course, you are going to complete your first specialization milestone by defining your own coaching philosophy. This will allow you to reflect on everything you've learned in these first 2 courses and determine, for yourself, your approach to coaching your employees.
5 hours to complete
4 videos (Total 19 min)
4 videos
Milestone 1 Overview9m
Tips for Giving Feedback5m
Course Summary1m
Reviews
4.7
TOP REVIEWS FROM SETTING EXPECTATIONS & ASSESSING PERFORMANCE ISSUES
by KBAug 22, 2018
Great course! I always just assumed that employees knew what was expected of them. Setting expectations (not rules) is so important in today's world. I'm so glad that I found this class. Thank you!
by LBJun 8, 2018
Great course allowing the student to develop a real thoughtful coaching philosophy. I look forward to implementing what I've learned with my team. The possibilities are limitless.
by RMJan 7, 2017
The courses in this specialization keep on getting better and better. I believe that I have never had a better grounding in what coaching is than in this series.
by MWOct 20, 2016
Instructor is very engaging and provides additional learning resources. Content very useful for long-time and new leaders and managers. Great specialization!!!!
by SSMay 2, 2018
Really this course was excellent, how we have to assess performance issues of our team members was explained well.\n\ni am implementing in my organization.
by LNSep 7, 2019
I love it. The course gave me so many informative and useful things which opened my perspective a lot. Thank you for kindly making this course for us.
by RBJan 2, 2017
This course provided a lot of good information on how to set clear expectations, which is essential for someone to effectively lead others.
by SJFeb 6, 2019
Great Course, I learned a lot about managing Team, Setting Expectation and Key Performance Indicator\n\nfor individual team members.
by ESJul 2, 2016
This course provided great insight and strategies on how to assess your team.\n\nThis training is a must for any manager!
by ASApr 1, 2020
The course content is interesting, relevant and empowers me to better assess and address performance issues in my team.
by KDAug 7, 2016
Great course, just loved it. I will definitely be using a lot of what I learned here in my job.
by AMSep 29, 2017
I feel like I learnt so much in this course! I am excited to do the next course in the spec
Offered by
University of California, Davis
UC Davis, one of the nation’s top-ranked research universities, is a global leader in agriculture, veterinary medicine, sustainability, environmental and biological sciences, and technology. With four colleges and six professional schools, UC Davis and its students and alumni are known for their academic excellence, meaningful public service and profound international impact.
Frequently Asked Questions
When will I have access to the lectures and assignments?
Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.
What will I get if I subscribe to this Specialization?
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
What is the refund policy?
Is financial aid available?
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