About this Course
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Subtitles: English

100% online

Start instantly and learn at your own schedule.

Flexible deadlines

Reset deadlines in accordance to your schedule.


Subtitles: English

Syllabus - What you will learn from this course

5 hours to complete

Course Overview & Designing Performance Expectations

This module provides an overview of the entire course and then moves into talking about performance expectations. We'll discuss the three primary constructs of performance: process, people, and practice, learn what elements make effective mission and vision statements, and begin talking about creating effective performance expectations for your team members. You will also learn how to define clear expectations for team members and compare expectations and standards.

12 videos (Total 83 min), 5 readings, 1 quiz
12 videos
Mission & Purpose8m
What is Your Sentence?8m
Expectations Overview7m
Expectations vs. The Manual6m
Giving Feedback (Optional)5m
Beginning to Define Expectations5m
Expectations and Standards11m
Defining Expectations for Leaders and the Team6m
Leadership Compass5m
5 readings
A Note from UC Davis10m
Dan Pink: What is Your Sentence?15m
Elements of Mission Statements15m
4 Hard Questions to Ask About Your Company's Purpose15m
Worksheet: Clarifying Expectations vs. the Manual30m
1 practice exercise
Module 1 Quiz30m
4 hours to complete

Key Performance Indicators and Accountability

We now have a fundamental understanding of drivers and expectations for organizations, teams, and individuals. It's now time to turn to the subject of accountability. We'll begin by discussing key performance indicators or KPIs, how to align KPIs with individual goals and commitments, and end by defining what is meant by accountability along with some strategies to employ when having accountability conversations with employees.

7 videos (Total 54 min), 4 readings, 1 quiz
7 videos
Accountability Defined5m
Tactical vs. Developmental Accountability8m
Having an Accountability Conversation12m
Why Managers are Uncomfortable with Accountability Conversations6m
4 readings
Performance Management and KPIs15m
What is Your Accountability?15m
Worksheet: Accountability30m
Right Way to Hold People Accountable10m
1 practice exercise
Module 2 Quiz30m
4 hours to complete

Diagnosing and Addressing Performance Gaps

In this module you will learn how to detect and resolve performance gaps for members of your teams. You'll learn about a process called "Coaching Algebra," and explore some effective strategies for coaching both skill set and mindset performance gaps.

6 videos (Total 45 min), 1 reading, 2 quizzes
6 videos
Skillset Coaching10m
Mindset Coaching10m
Putting it all Together8m
1 reading
Reading: Overcoming the Toughest Common Coaching Challenges10m
1 practice exercise
Module 3 Quiz20m
5 hours to complete

Specialization Milestone 1: Define Your Coaching Philosophy

In the final module of this course, you are going to complete your first specialization milestone by defining your own coaching philosophy. This will allow you to reflect on everything you've learned in these first 2 courses and determine, for yourself, your approach to coaching your employees.

4 videos (Total 19 min), 1 quiz
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Top reviews from Setting Expectations & Assessing Performance Issues

By KBAug 23rd 2018

Great course! I always just assumed that employees knew what was expected of them. Setting expectations (not rules) is so important in today's world. I'm so glad that I found this class. Thank you!

By LBJun 9th 2018

Great course allowing the student to develop a real thoughtful coaching philosophy. I look forward to implementing what I've learned with my team. The possibilities are limitless.



Kris Plachy

CEO and Founder & Instructor, Leadership Coach, LLC &
UC Davis Division of Continuing and Professional Education

About University of California, Davis

UC Davis, one of the nation’s top-ranked research universities, is a global leader in agriculture, veterinary medicine, sustainability, environmental and biological sciences, and technology. With four colleges and six professional schools, UC Davis and its students and alumni are known for their academic excellence, meaningful public service and profound international impact....

About the Coaching Skills for Managers Specialization

In this Specialization, you will learn the essential skills to coach people for improved performance. You will learn from Executive Coach and UC Davis Instructor Kris Plachy, who has created and transformed dozens of teams through coaching. She will share best practices, research, tools and models for coaching effectively. You will learn how effective managers use coaching to establish clear expectations and accountability, how to assess performance, and how to conduct coaching conversations that build awareness and get results. Throughout the courses, you will apply insights about management and coaching to develop your own coaching practice and tools....
Coaching Skills for Managers

Frequently Asked Questions

  • Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.

  • When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

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