About this course: If you don’t know where you are going, any road will take you there. One of the most important roles of a manager is to ensure everyone knows the destination. The most effective managers set expectations and assess their employees’ performance against those expectations, and take a coaching approach to helping them get to the destination. That’s exactly what you’ll learn to do in this course! You will explore how to collaboratively develop expectations with those you lead. When you encounter expectations that are not being met, you’ll learn how to use "Coaching Algebra" to determine the underlying issues that are impeding performance, and how to respond as a manger-coach. We look forward to you joining us as we explore these essential coaching topics!
Who is this class for: While this course is probably most useful for those learners who are already managing people, it's also a great course for learners who plan or aspire to manage others in the future or who just want to assist in improving overall team dynamics within their respective organizations.
Created by: University of California, Davis
Taught by: Kris Plachy, CEO and Founder & Instructor, Leadership Coach, LLC &
UC Davis Division of Continuing and Professional Education
| Basic Info | Course 2 of 4 in the Coaching Skills for Managers Specialization |
| Language | English |
| How To Pass | Pass all graded assignments to complete the course. |
| User Ratings |
Syllabus
WEEK 1
Course Overview & Designing Performance Expectations
This module provides an overview of the entire course and then moves into talking about performance expectations. We'll discuss the three primary constructs of performance: process, people, and practice, learn what elements make effective mission and vision statements, and begin talking about creating effective performance expectations for your team members. You will also learn how to define clear expectations for team members and compare expectations and standards.
12 videos, 4 readings
- Video: Module 1 Overview
- Video: Three Constructs for Performance: Process, People, & Practice
- Video: Mission & Purpose
- Video: What is Your Sentence?
- Video: Expectations Overview
- Video: Expectations vs. The Manual
- Video: Giving Feedback (Optional)
- Video: Beginning to Define Expectations
- Video: Expectations and Standards
- Video: Defining Expectations for Leaders and the Team
- Video: Leadership Compass
- Reading: Dan Pink: What is Your Sentence?
- Discussion Prompt: What is Your Sentence?
- Reading: Elements of Mission Statements
- Discussion Prompt: Put it in a Bumper Sticker
- Reading: 4 Hard Questions to Ask About Your Company's Purpose
- Reading: Worksheet: Clarifying Expectations vs. the Manual
Graded: Module 1 Quiz
WEEK 2
Key Performance Indicators and Accountability
We now have a fundamental understanding of drivers and expectations for organizations, teams, and individuals. It's now time to turn to the subject of accountability. We'll begin by discussing key performance indicators or KPIs, how to align KPIs with individual goals and commitments, and end by defining what is meant by accountability along with some strategies to employ when having accountability conversations with employees.
7 videos, 6 readings
- Video: Key Performance Indicators
- Video: Defining Individual Goals
- Video: Accountability Defined
- Video: Tactical vs. Developmental Accountability
- Video: Having an Accountability Conversation
- Video: Why Managers are Uncomfortable with Accountability Conversations
- Reading: Podcast Episode: Why Managers Must Establish KPI for Every Role on Their Team
- Reading: Reading: Performance Management and KPIs
- Discussion Prompt: Discussion: Key Performance Indicators
- Reading: Reading: What is Your Accountability?
- Reading: Worksheet: Accountability
- Reading: Podcast Episode: Basic Elements Required for Accountability
- Reading: Reading: Right Way to Hold People Accountable
- Discussion Prompt: Discussion: Accountability
Graded: Module 2 Quiz
WEEK 3
Diagnosing and Addressing Performance Gaps
In this module you will learn how to detect and resolve performance gaps for members of your teams. You'll learn about a process called "Coaching Algebra," and explore some effective strategies for coaching both skill set and mindset performance gaps.
6 videos, 2 readings
- Video: Diagnosing and Addressing Performance Gaps
- Video: Coaching Algebra
- Video: Skillset Coaching
- Video: Mindset Coaching
- Video: Putting it all Together
- Reading: Podcast Episode: Managers and Coaching Algebra
- Reading: Reading: Overcoming the Toughest Common Coaching Challenges
- Revisión por el compañero: Applying Coaching Algebra to Yourself
Graded: Module 3 Quiz
WEEK 4
Specialization Milestone 1: Define Your Coaching Philosophy
In the final module of this course, you are going to complete your first specialization milestone by defining your own coaching philosophy. This will allow you to reflect on everything you've learned in these first 2 courses and determine, for yourself, your approach to coaching your employees.
4 videos
- Video: Milestone 1 Overview
- Video: Tips for Giving Feedback
- Video: Course Summary
Graded: Milestone 1: Define Your Coaching Philosophy
FAQs
How It Works
Trabajo del curso
Cada curso es como un libro de texto interactivo, con videos pregrabados, cuestionarios y proyectos.
Ayuda de tus compañeros
Conéctate con miles de estudiantes y debate ideas y materiales del curso, y obtén ayuda para dominar los conceptos.
Certificados
Obtén reconocimiento oficial por tu trabajo y comparte tu éxito con amigos, compañeros y empleadores.
Creators
University of California, Davis
UC Davis, one of the nation’s top-ranked research universities, is a global leader in agriculture, veterinary medicine, sustainability, environmental and biological sciences, and technology. With four colleges and six professional schools, UC Davis and its students and alumni are known for their academic excellence, meaningful public service and profound international impact.
Pricing
| Purchase Course | |
|---|---|
| Access to course materials | Available |
| Access to graded materials | Available |
| Receive a final grade | Available |
| Earn a shareable Course Certificate | Available |
Ratings and Reviews
like
Great course! I always just assumed that employees knew what was expected of them. Setting expectations (not rules) is so important in today's world. I'm so glad that I found this class. Thank you!
Everything I needed to know about KPI and expectations! Kris Placky was awesome.
Coursera provides universal access to the world’s best education,
partnering with top universities and organizations to offer courses online.
© 2018 Coursera Inc. All rights reserved.
DD
I am team leader, this course is really helpful.