What jobs can I get with IT support specialist skills?

Qualify for in-demand job titles: <text variant="body1">· Entry-level IT support specialist or IT support professional <text variant="body1">· Help desk technician <text variant="body1">· Technical support specialist <text variant="body1">· Network support specialist <text variant="body1">· Systems administrator

Will I be able to complete this course online?

This course is completely online. You can access your lessons, readings, and assignments anytime and anywhere via the web or your mobile device.

How long does it take to complete the professional certificate?

It typically takes 3 months to complete the 6 courses. But some learners may go through the content faster.

What will I get if I subscribe to this Certificate?

When you enroll in the course, you get access to all of the courses in the Certificate, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Cybersecurity and Privacy

Save on skills that make you shine with 40% off 3 months of Coursera Plus. Save now

Cybersecurity and Privacy

This course is part of multiple programs.

Instructor: Microsoft

13,571 already enrolled

Included with

Learn more

4 modules

Gain insight into a topic and learn the fundamentals.

149 reviews

Beginner level

Recommended experience

Flexible schedule

2 weeks at 10 hours a week

Learn at your own pace

96%

Most learners liked this course

4 modules

Gain insight into a topic and learn the fundamentals.

149 reviews

Beginner level

Recommended experience

Flexible schedule

2 weeks at 10 hours a week

Learn at your own pace

96%

Most learners liked this course

What you'll learn

Gain insight into the fundamentals of cybersecurity concepts for ensuring user data privacy.
Learn how to secure digital communications, optimize network performance, and understand how VPNs work.
Gain knowledge about the diverse landscapes of on-premises computing, cloud services, and server communication.

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

24 assignments

Taught in English

See how employees at top companies are mastering in-demand skills

Learn more about Coursera for Business

logos of Petrobras, TATA, Danone, Capgemini, P&G and L'Oreal

Build your subject-matter expertise

This course is available as part of

When you enroll in this course, you'll also be asked to select a specific program.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate from Microsoft

There are 4 modules in this course

This course has been designed for individuals seeking entry-level positions in IT support. Whether you're a recent graduate, a career changer, or someone looking to kickstart your career in the tech industry, it will provide you with the foundational knowledge and practical skills needed to excel in this field.

In this course, you’ll explore the fundamentals of implementing cybersecurity concepts to ensure user data privacy. Topics include the implementation of password management across various applications, including operating systems, browsers, and mobile devices. In this course, you will also delve into virtual private networks (VPNs) and how they can enhance security as well as network optimization. Addressing security considerations in diverse computing environments, including on-premises and cloud infrastructures, is also a key focus of the course. After completing this course, you’ll be able to: - Apply strategies for digital security and privacy management - Evaluate and implement cybersecurity measures - Describe elements of various computing environments This is also a great way to prepare for the Microsoft MS-900 exam. By passing the MS-900 exam, you’ll earn the Microsoft 365 Fundamentals certification.

In this module, you'll explore the critical aspects of digital security and privacy. This module offers an in-depth understanding of creating robust passwords, the use of advanced password management tools, and the intricacies of privacy settings in today's digital landscape. You'll delve into the practicalities of managing password storage solutions, including keychains and password managers, and gain insights into ensuring their digital credentials are secure and easily manageable. Through a mix of theoretical knowledge and hands-on activities, the module equips you with essential skills for maintaining digital security and privacy, addressing common challenges and providing best practices for a safer online experience.

What's included

11 videos11 readings7 assignments

11 videosTotal 58 minutes

Course introduction: Cybersecurity and Privacy3 minutes
The essentials of strong passwords4 minutes
Understanding the risks of password reuse5 minutes
Multi-factor authentication6 minutes
Dark web versus deep web: Impact on privacy and security5 minutes
Navigating privacy settings in operating systems6 minutes
Understanding biometric privacy and safeguarding your data6 minutes
Credential Manager, Keychain and Keyring6 minutes
Password manager software and browser extensions5 minutes
Best practices for managing and updating passwords in password managers7 minutes
Module summary: Advanced password management and privacy measures5 minutes

11 readingsTotal 108 minutes

Course syllabus: Cybersecurity and Privacy5 minutes
How to be successful in this course3 minutes
Password safety and best practices10 minutes
Passwordless authentication system10 minutes
Bitlocker, Filevault and file encryption15 minutes
Web browser privacy settings10 minutes
Privacy controls best practices10 minutes
Troubleshooting common issues10 minutes
Password storage portability and management across platforms10 minutes
Activity: Configure Windows Credential Manager20 minutes
Additional resources: Advanced password management and privacy measures5 minutes

7 assignmentsTotal 125 minutes

Activity: Install and configure Microsoft Authenticator app20 minutes
Knowledge check: Password management strategies15 minutes
Activity: Disable third-party cookies in your browser20 minutes
Knowledge check: Software privacy settings15 minutes
Self-review: Configure Windows Credential Manager10 minutes
Knowledge check: Password managers15 minutes
Module quiz: Advanced password management and privacy measures30 minutes

Cybersecurity concepts provides an in-depth look at essential topics in cybersecurity, including network traffic, VPNs, and server communication. This module covers the mechanics and management of network traffic, the implementation and security of VPNs, and the principles of server communication. With a focus on both theoretical understanding and practical application, you'll gain insights into securing digital communications and optimizing network performance.

What's included

9 videos10 readings7 assignments

9 videosTotal 51 minutes

Understanding open ports and their risks6 minutes
Introduction to network port scanning6 minutes
Network port threats and vulnerabilities6 minutes
How network traffic works7 minutes
Network segmentation in home and office: Enhancing traffic management7 minutes
Network traffic analysis6 minutes
How VPNs are used in everyday tasks4 minutes
How VPNs work behind the scenes6 minutes
Module summary: Cybersecurity concepts4 minutes

10 readingsTotal 95 minutes

Important ports10 minutes
Port forwarding10 minutes
Securing network ports10 minutes
Troubleshooting scenarios10 minutes
Network traffic types and characteristics10 minutes
Network traffic security and privacy issues10 minutes
Choosing the right VPN service10 minutes
VPN protocols and encryption standards10 minutes
Troubleshooting common VPN issues10 minutes
Additional resources: Cybersecurity concepts5 minutes

7 assignmentsTotal 135 minutes

Activity: Scan open ports20 minutes
Knowledge check: Ports15 minutes
Activity: Measure network traffic using Wireshark20 minutes
Knowledge check: Network traffic15 minutes
Activity: Set up and use a VPN connection20 minutes
Knowledge check: Virtual private networks15 minutes
Module quiz: Cybersecurity concepts30 minutes

In Computing environments, you'll explore the diverse landscapes of on-premises computing, cloud services, and server communication. This module offers a deep dive into the architectures, operations, and security aspects of different computing environments. From the nuances of managing on-premises infrastructure to navigating the evolving world of cloud computing and ensuring secure server communication, this module equips you with the knowledge and skills to make informed decisions and implement effective solutions in varied IT environments.

What's included

12 videos7 readings7 assignments

12 videosTotal 70 minutes

Foundations of on-premises computing infrastructure6 minutes
Managing data storage solutions on-premises7 minutes
BYOD: Bring your own device6 minutes
Energy efficiency and sustainability in on-premises infrastructure5 minutes
Introduction to cloud computing and services7 minutes
Serverless computing7 minutes
Cloud automation: Enhancing efficiency and scalability6 minutes
Server communication tools and technologies6 minutes
HTTP/2 web protocol5 minutes
HTTP/3 and QUIC5 minutes
Understanding DNS (Domain name system)6 minutes
Module summary: Computing environments5 minutes

7 readingsTotal 65 minutes

On-premises versus cloud computing models10 minutes
Optimizing security in on-premises environments10 minutes
Public, private and hybrid cloud10 minutes
Security in the cloud10 minutes
Communication protocols10 minutes
Communication threats and security best practices10 minutes
Additional resources: Computing environments5 minutes

7 assignmentsTotal 135 minutes

Activity: Security audit for a given scenario in a business organization20 minutes
Knowledge check: On-premises15 minutes
Activity: Cloud service audit and recommendation for a business scenario20 minutes
Knowledge check: Cloud services15 minutes
Activity: Configure Outlook for email communication20 minutes
Knowledge check: Server communication15 minutes
Module quiz: Computing environments30 minutes

This module focuses on applying the comprehensive cybersecurity knowledge you gained from previous modules into a practical, real-world project. This project module challenges you to integrate various aspects of cybersecurity - from data protection to network security - into a coherent, actionable plan. Through this module, you will demonstrate your ability to devise and implement effective security strategies, addressing both technical and organizational aspects of cybersecurity.

What's included

2 videos2 readings3 assignments1 discussion prompt1 plugin

2 videosTotal 11 minutes

Course wrap-up : Cybersecurity and Privacy7 minutes
Congratulations3 minutes

2 readingsTotal 20 minutes

About the final project and assessment10 minutes
Next steps10 minutes

3 assignmentsTotal 150 minutes

Activity: Developing a secure data transmission and access plan30 minutes
Self-review: Developing a secure data transmission and access plan30 minutes
Course quiz: Cybersecurity and Privacy90 minutes

1 discussion promptTotal 10 minutes

Reflect on learning10 minutes

1 pluginTotal 20 minutes

Exemplar: developing a secure data transmission and access plan20 minutes

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructor

Instructor ratings

(24 ratings)

Microsoft

288 Courses2,523,618 learners

Offered by

Microsoft

Explore more from Support and Operations

Status: Free Trial
Macquarie University
Cyber Security: Data, Privacy and AI Security
Specialization
Status: Free Trial
Microsoft
Introduction to Computers
Course
Packt
Microsoft 365 Fundamentals (MS-900)
Course
Status: Free Trial
Microsoft
Introduction to Secure Networking
Course

Why people choose Coursera for their career

Felipe M.

Learner since 2018

"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."

Jennifer J.

Learner since 2020

"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."

Larry W.

Learner since 2021

"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."

Chaitanya A.

"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."

Learner reviews

5 stars
90%
4 stars
7.33%
3 stars
1.33%
2 stars
0.66%
1 star
0.66%

Showing 3 of 149

Reviewed on Aug 12, 2025

I have a great understanding of Cybersecurity and Privacy.

Reviewed on Nov 12, 2025

Great course of Network Security and Cyber Security Awareness!

Reviewed on Jul 20, 2024

Great depth in security and practical application of knowledge with the exercises.

View more reviews

Frequently asked questions

This program is for you:

· If you are interested in the field of Information Technology or just beginning to work in IT support-related roles.

· If you want to switch or start a career in the field of Information Technology (IT).

· If you already work in IT support, earning a Microsoft IT Support Specialist certificate can help advance your career or help you address gaps in your knowledge, skills, and abilities.

You don’t need any background knowledge to take this Professional Certificate. Whether you’re just starting out or a professional in a relevant field, this program can be the right fit for you.

You will gain a strong foundation in the role of an IT support specialist, including technical skills such as conducting regular network assessments and assessing, testing, and upgrading an organization's network systems.

This role also includes problem-solving skills needed to identify and resolve hardware and software issues. guiding users through troubleshooting steps and providing training on the usage of new software and hardware, such as upgraded email systems and external hard drives.

An IT support specialist collaborates with clients and colleagues; therefore, effective communication is crucial for IT support specialists.

Yes. We highly recommend taking the courses of each certificate program in the order they are presented. The content in the courses builds on information from earlier courses. The final course contains a capstone project that assesses your knowledge of the content covered in the previous courses. As such, it makes the most sense to take the courses in the order they are presented.

When you complete the Microsoft IT Support Specialist Professional Certificate, you stand out with a unique set of skills and knowledge in the dynamic field of information technology (IT).

This certificate demonstrates your job readiness and can be shared with your professional network.

Throughout this program, you've engaged with instructional videos, assessments, and practical exercises, gaining a deep understanding of key aspects including:

· Proficiency in system analysis and maintenance.

· Skills in software configuration and recommendation using the Microsoft 365 ecosystem.

· Practice in establishing robust security protocols.

· Expertise in diagnostics and troubleshooting.

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.