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There are 4 modules in this course
The biggest challenge facing the hospitality industry over the next 5 years is the lack of integration between the key commercial disciplines of sales, revenue, distribution and finance and the negative impact this will continue to have on delivering asset value and maximum profitability.
This course, spread over 4 key modules:
Asset Management
Demand Generation
Digital Marketing
Demand Optimisation
aims to break down these commercial silos and reveal the journey from long-term asset development through to short-term profit tactics and how commercial teams can align themselves throughout the organisation.
Created by SnapShot, this course is hosted by a group of experienced Industry guest lecturers in their fields of expertise and includes an ideal mix of accessible theory and practical exercises and simulations.
SnapShot is a Hotel Demand Management company that specializes in helping hotels aggregate and use their data. We provide useful tools as well as innovative education and coaching services to empower hotels to take informed decisions in managing their demand to increase profits.
After a short introduction and definition of asset management, this module will explore the relationship between what we call the "Asset management triangle" actors. We will then walk through the different milestones of a hotel project, from start to finish, from initial plan to exit.
What's included
13 videos2 readings4 assignments
Show info about module content
13 videos•Total 64 minutes
Welcome back!•5 minutes
Introduction•8 minutes
Introduction•3 minutes
The Asset Management Triangle•4 minutes
Development and Planning•6 minutes
Types of Management•9 minutes
Construction and (Pre)opening•4 minutes
Operation and Asset Management•4 minutes
Asset Cycle•5 minutes
Valuation•7 minutes
Exit Strategy•4 minutes
Conclusion•3 minutes
Q&A•3 minutes
2 readings•Total 20 minutes
Mooc Glossary•10 minutes
Complementary Readings•10 minutes
4 assignments•Total 120 minutes
Practice Lesson 1•30 minutes
Practice Lesson 2•30 minutes
Practice Lesson 3•30 minutes
Module 1 Assessment•30 minutes
Demand Generation
Module 2•4 hours to complete
Module details
In this module, you will understand what demand generation means, and explore the key factors that ensure that you can achieve your goals in terms of the hotel's positioning in the market place, the profitability of the operation and its long term valuation.
What's included
11 videos1 reading4 assignments1 peer review
Show info about module content
11 videos•Total 74 minutes
Introduction•5 minutes
Product Offering•7 minutes
Price Value Theory•9 minutes
Segmentation•10 minutes
Creating a Pricing Strategy•7 minutes
Pricing by Segment•8 minutes
Business Mix•7 minutes
Technology and Distribution•8 minutes
Cost of Distribution and Acquisition•7 minutes
Conclusion•2 minutes
Q&A•4 minutes
1 reading•Total 10 minutes
Complementary Readings•10 minutes
4 assignments•Total 120 minutes
Practice Lesson 1•30 minutes
Practice Quiz Lesson 2•30 minutes
Practice Lesson 3•30 minutes
Module 2. Assessment•30 minutes
1 peer review•Total 60 minutes
Understanding the impact of experiential marketing•60 minutes
Online Marketing
Module 3•3 hours to complete
Module details
Marketing is about making something known, desired and bought by the right public. While this hasn't changed, the means to achieve it has changed exponentially over the last two decades. As the customer searches for and finds your hotel, you will have to deal with the costs of distribution and how to sell through the most profitable channels to keep a healthy bottom line, while ensuring adequate visibility and top line.
What's included
11 videos1 reading4 assignments
Show info about module content
11 videos•Total 58 minutes
Introduction•3 minutes
The customer journey•6 minutes
Make the hotel stand out•5 minutes
Capture the visitors on your website•6 minutes
Emotion•4 minutes
Navigation and Reviews•8 minutes
Third party and intermediary optimization: OTAs•9 minutes
Third party and intermediary optimization: other channels of distribution•3 minutes
The Net Contribution Approach•6 minutes
Advertising Attribution Model•4 minutes
Q&A•4 minutes
1 reading•Total 10 minutes
Complementary Readings•10 minutes
4 assignments•Total 120 minutes
Practice Lesson 1•30 minutes
Practice Lesson 2•30 minutes
Practice Lesson 3•30 minutes
Module 3. Assessment•30 minutes
Revenue Management
Module 4•3 hours to complete
Module details
In this module, we will look at what problems Revenue Management was invented to help hotels and other similar business overcome. Then we will go through each of the critical six steps of the Revenue Management Cycle answering such questions along the way as: Where do I get the data I need from? What do I do with the data once I have it? How can I predict what is going to happen in the future? What kind of forecasting method can I use? What decisions do I need to make to get the most revenue and profit?
What's included
14 videos1 reading1 assignment1 peer review
Show info about module content
14 videos•Total 73 minutes
Introduction•4 minutes
Why is Revenue Management Important?•8 minutes
Revenue Management Bingo•7 minutes
Demand Optimization•5 minutes
Data Collection and Aggregation•9 minutes
Analysis I: Benchmarking•8 minutes
Analysis II: Booking Curves•3 minutes
Analysis: Forecasting•7 minutes
Decisions•8 minutes
Profit Decision Making•5 minutes
Conclusion•2 minutes
Q&A•3 minutes
Conclusion•2 minutes
Wrap-Up•2 minutes
1 reading•Total 10 minutes
Complementary Readings•10 minutes
1 assignment•Total 30 minutes
Module 4. Assessment•30 minutes
1 peer review•Total 60 minutes
Creating a hotel forecast•60 minutes
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