Google IT Support Certificate
Completed by D’Angelo Parham on July 6, 2025
Verified learner ·
Badge ID: SNWsoV-WSK-VrKFflmiv2g
About this Badge
The Google IT Support Certificate is a certificate designed to equip learners with foundational IT skills, including troubleshooting, system administration, networking, security, and customer support. Offered through Coursera, program provides hands-on training and prepares individuals for roles like IT support specialist or help desk technician. It is industry-recognized and can serve as a pathway to further IT certifications or careers, even for those without prior experience.
Learning objectives
- Implement multi-layered IT security strategies, including encryption, authentication, and network security solutions.
- Manage and configure IT infrastructure services, including cloud resources, servers, and directory services.
- Troubleshoot and resolve computer networking issues using standard protocols and network services.
- Perform critical operating system tasks, such as managing software, users, and system processes, on Windows and Linux.
Skills learned
- Linux Administration
- Linux Commands
- Windows Servers
- Lightweight Directory Access Protocols
- Remote Access Systems
- Generative AI
- Malware Protection
- Wireless Networks
- Active Directory
- Disaster Recovery
- Identity and Access Management
- IT Infrastructure
- Cyber Attacks
- Threat Detection
- Microsoft Windows
- User Provisioning
- Package and Software Management
- Server Administration
- System Configuration
- Desktop Support
- OS Process Management
- Cloud Infrastructure
- User Accounts
- System Monitoring
- Security Awareness
- File Systems
- System Support
- Software Installation
- Technical Support
- Cybersecurity
- Authentications
- Firewall
- Cloud Computing
- Security Strategy
- Systems Administration
- Network Administration
- Network Security
- Virtualization
- Operating Systems
- Linux
- Data Storage
- Encryption
- Servers
- Security Management
- Multi-Factor Authentication
- Command-Line Interface
- Authorization (Computing)
- Skills section collapsed. Showing 9 of 47 skills.
Learning content completed
Some of the content and skills presented have been contributed by the content provider.