• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Service

Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • C

    Cloudera

    Analyzing Big Data with SQL

    Skills you'll gain: SQL, Apache Hive, Big Data, MySQL, Query Languages, Databases, Analytics, PostgreSQL, Data Manipulation, Data Integration, Data Analysis, Data Management, Virtual Machines

    4.8
    Rating, 4.8 out of 5 stars
    ·
    531 reviews

    Beginner · Course · 1 - 3 Months

  • C

    Corporate Finance Institute

    Introduction to Banking

    Skills you'll gain: Banking Services, Financial Statement Analysis, Banking, Financial Analysis, Financial Statements, Retail Banking, Commercial Banking, Financial Services, Balance Sheet, Customer Analysis, Income Statement, Lending and Underwriting, Investment Banking, Target Market

    4.7
    Rating, 4.7 out of 5 stars
    ·
    101 reviews

    Beginner · Course · 1 - 3 Months

  • M

    Microsoft

    Explore Core Data Concepts in Microsoft Azure

    Skills you'll gain: Microsoft Azure, Data Processing, Database Administration, Database Theory, Databases, Data Store, Database Management Systems, Cloud Services, Data Storage, Azure Synapse Analytics, Database Management, Relational Databases, Query Languages, NoSQL, Transaction Processing, Data Management, Cloud Computing, Data Analysis, Unstructured Data, Data Visualization Software

    4.7
    Rating, 4.7 out of 5 stars
    ·
    485 reviews

    Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    AI-Powered Business Analysis: Excel, KPIs & GenAI

    Skills you'll gain: Excel Macros, Key Performance Indicators (KPIs), Prompt Engineering, Data Storytelling, Performance Measurement, Regression Analysis, Business Metrics, Process Improvement, Continuous Improvement Process, Performance Analysis, Business Process Improvement, Performance Metric, Responsible AI, ChatGPT, Microsoft Excel, Generative AI, Data Visualization, Business Analysis, Statistical Analysis, Business Intelligence

    4.5
    Rating, 4.5 out of 5 stars
    ·
    446 reviews

    Intermediate · Specialization · 3 - 6 Months

  • S

    SkillUp

    Introduction to Scrum Master Profession

    Skills you'll gain: Agile Project Management, Team Building, Sprint Planning, Agile Methodology, Project Management Institute (PMI) Methodology, Meeting Facilitation, Project Management, Sprint Retrospectives, User Story, Analysis, Market Opportunities

    4.6
    Rating, 4.6 out of 5 stars
    ·
    442 reviews

    Beginner · Course · 1 - 4 Weeks

  • G

    Google Cloud

    Security in Google Cloud 日本語版

    Skills you'll gain: Prompt Engineering, Google Cloud Platform, Cloud Infrastructure, Identity and Access Management, Distributed Denial-Of-Service (DDoS) Attacks, Kubernetes, Cloud Security, Infrastructure As A Service (IaaS), Generative AI, Cloud Platforms, Cloud Services, Containerization, Virtual Machines, Cloud Management, Cloud Computing, Data Loss Prevention, Cloud Storage, Data Storage Technologies, Security Management, Malware Protection

    4.5
    Rating, 4.5 out of 5 stars
    ·
    707 reviews

    Intermediate · Specialization · 3 - 6 Months

  • B

    Board Infinity

    C# for .NET Developers

    Skills you'll gain: C# (Programming Language), ASP.NET, .NET Framework, Object Oriented Programming (OOP), Object Oriented Design, Application Frameworks, Web Applications, Programming Principles, Web Development, Event-Driven Programming

    4.1
    Rating, 4.1 out of 5 stars
    ·
    310 reviews

    Intermediate · Course · 1 - 4 Weeks

  • C

    Coursera

    How to create presentations using Canva

    Skills you'll gain: Canva (Software), Multimedia, Visual Design, Graphical Tools, Graphic Design

    4.5
    Rating, 4.5 out of 5 stars
    ·
    225 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • G

    Google Cloud

    Google Cloud Fundamentals: Core Infrastructure 日本語版

    Skills you'll gain: Prompt Engineering, Google Cloud Platform, Cloud Infrastructure, Kubernetes, Infrastructure As A Service (IaaS), Generative AI, Cloud Platforms, Cloud Services, Identity and Access Management, Containerization, Cloud Storage, Virtual Machines, Cloud Computing, Cloud Management, Application Development, Network Infrastructure, Virtual Networking, Cloud Deployment, Data Storage Technologies, Data Storage

    4.5
    Rating, 4.5 out of 5 stars
    ·
    706 reviews

    Beginner · Course · 1 - 3 Months

  • G

    Goldman Sachs

    Fundamentals of Negotiation, with Goldman Sachs 10,000 Women

    Skills you'll gain: Negotiation, Active Listening, Rapport Building, Interpersonal Communications, Goal Setting, Trustworthiness, Communication, Influencing, Expectation Management, Emotional Intelligence

    4.6
    Rating, 4.6 out of 5 stars
    ·
    513 reviews

    Mixed · Course · 1 - 4 Weeks

  • A

    Amazon Web Services

    Containerized Applications on AWS

    Skills you'll gain: Amazon CloudWatch, Containerization, Microservices, Cloud-Native Computing, Docker (Software), Amazon Web Services, Kubernetes, Application Deployment, Serverless Computing, Cloud Deployment, System Monitoring, Scalability

    4.6
    Rating, 4.6 out of 5 stars
    ·
    179 reviews

    Beginner · Course · 1 - 4 Weeks

  • T

    The University of Melbourne

    Moving to the Cloud

    Skills you'll gain: Cloud Computing, Cloud Services, Cloud Computing Architecture, Change Management, Organizational Change, Culture Transformation, Workforce Development, Service Level Agreement, Stakeholder Engagement, Vendor Contracts, Organizational Development, Business Transformation, Stakeholder Analysis, Stakeholder Management, Workforce Planning, Contract Management, Governance, Key Performance Indicators (KPIs), Communication Strategies

    4.5
    Rating, 4.5 out of 5 stars
    ·
    255 reviews

    Beginner · Course · 1 - 3 Months

1…100101102…469

In summary, here are 10 of our most popular customer service courses

  • Analyzing Big Data with SQL: Cloudera
  • Introduction to Banking: Corporate Finance Institute
  • Explore Core Data Concepts in Microsoft Azure: Microsoft
  • AI-Powered Business Analysis: Excel, KPIs & GenAI: Coursera
  • Introduction to Scrum Master Profession: SkillUp
  • Security in Google Cloud 日本語版: Google Cloud
  • C# for .NET Developers: Board Infinity
  • How to create presentations using Canva: Coursera
  • Google Cloud Fundamentals: Core Infrastructure 日本語版: Google Cloud
  • Fundamentals of Negotiation, with Goldman Sachs 10,000 Women: Goldman Sachs

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok