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Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.


Popular Customer Service Courses and Certifications


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    The State University of New York

    Launch Your Online Business

    Skills you'll gain: Branding, Marketing and Public Relations, Entrepreneurship, Content Creation, Video Production, Marketing, Copywriting, Business Modeling, Presentations, Customer Engagement, Value Propositions, E-Commerce, Web Design and Development, Photography, Persona Development, Competitive Analysis

    4.7
    Rating, 4.7 out of 5 stars
    ·
    877 reviews

    Beginner · Course · 1 - 4 Weeks

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    Starweaver

    Incident Response Frameworks

    Skills you'll gain: Incident Response, Incident Management, Computer Security Incident Management, Cybersecurity, Cyber Attacks, Cyber Security Strategy, Cyber Threat Intelligence, Risk Management Framework, IT Service Management, Problem Management, IT Management, Business Risk Management, NIST 800-53, Test Planning, Employee Training, Continuous Improvement Process, Stakeholder Communications, Simulations, Root Cause Analysis

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
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    IBM

    Introduction to Agile Development and Scrum

    Skills you'll gain: Agile Software Development, Scrum (Software Development), Agile Methodology, Kanban Principles, Agile Product Development, Agile Project Management, User Story, Sprint Retrospectives, Sprint Planning, Workflow Management, Performance Metric, Team Oriented, Team Performance Management, Backlogs, Team Building, Performance Measurement, Lean Methodologies, Plan Execution, Prioritization, Estimation

    4.9
    Rating, 4.9 out of 5 stars
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    2.7K reviews

    Beginner · Course · 1 - 4 Weeks

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    Packt

    Asking Great Sales Questions

    Skills you'll gain: Sales Development, General Sales Practices, Phone Sales, Verbal Communication Skills, Communication, Communication Strategies, Marketing Psychology, Drive Engagement, Customer Engagement

    Intermediate · Course · 1 - 3 Months

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    Coursera

    Technical Troubleshooting: Diagnostics, Networks, Customers

    Skills you'll gain: Network Troubleshooting, Network Monitoring, Technical Communication, Technical Support, Network Administration, Technical Documentation, Desktop Support, Help Desk Support, Problem Management, Network Analysis

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    Rating, 5 out of 5 stars
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    8 reviews

    Beginner · Course · 1 - 4 Weeks

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    Coursera

    Draft Commercial Contracts: Checklists

    Skills you'll gain: Service Level Agreement, Contract Review, Supplier Management, Supplier Relationship Management, Contract Management, Risk Mitigation

    Beginner · Course · 1 - 4 Weeks

  • Status: New
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    AI CERTs

    AI for Telecommunications

    Skills you'll gain: Responsible AI, Tensorflow, PyTorch (Machine Learning Library), Internet Of Things, Real Time Data, Natural Language Processing, Artificial Intelligence and Machine Learning (AI/ML), Telecommunications, Artificial Intelligence, Emerging Technologies, Generative AI, Wireless Networks, Generative AI Agents, Network Performance Management, Network Architecture, Digital Communications, Network Protocols, Computer Networking, System Design and Implementation, Communication

    Advanced · Specialization · 1 - 3 Months

  • Status: Free Trial
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    U

    University of Virginia

    Agile Meets Design Thinking

    Skills you'll gain: User Story, Design Thinking, Agile Methodology, User Research, User Centered Design, Agile Software Development, Product Development, Process Design, Interviewing Skills, Prototyping, Persona Development, Software Development, Product Management, Value Propositions

    4.7
    Rating, 4.7 out of 5 stars
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    3.6K reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: New
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    Status: Free Trial
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    Logical Operations

    Microsoft Windows 11 Mastery

    Skills you'll gain: Microsoft Windows, Microsoft Copilot, Cloud Applications, File Management, System Configuration, Patch Management, Cloud Storage, Peripheral Devices, Operating System Administration, Operating Systems, Software Installation, Web Applications, Computing Platforms, Web Content Accessibility Guidelines, Computer Security Awareness Training, Control Panels, AI Enablement, Configuration Management, User Interface (UI), Virtual Environment

    Beginner · Specialization · 3 - 6 Months

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    Coursera

    Build Interactive Dashboards for Meaningful Insights

    Skills you'll gain: Dashboard, Key Performance Indicators (KPIs), Interactive Data Visualization, Data Presentation, Business Intelligence, Web Analytics, Business Analytics, Requirements Elicitation, Data Storytelling, Performance Analysis, Requirements Analysis, Business Requirements, Stakeholder Analysis, Self Service Technologies

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
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    Google Cloud

    Elastic Google Cloud Infrastructure: Scaling and Automation

    Skills you'll gain: Load Balancing, Cloud Infrastructure, Google Cloud Platform, Managed Services, Cloud Computing, Cloud Services, Infrastructure as Code (IaC), Cloud Deployment, Virtual Machines, IT Automation, Scalability, Application Programming Interface (API), General Networking, Network Security

    4.7
    Rating, 4.7 out of 5 stars
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    9.2K reviews

    Intermediate · Course · 1 - 3 Months

  • Status: New
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    CertNexus

    CyberSec First Responder – Advanced (CFR-A): Address

    Skills you'll gain: Application Security, Incident Response, Intrusion Detection and Prevention, Network Security, Cybersecurity, Cyber Security Strategy, Cyber Attacks, Data Security, Hardening, Distributed Denial-Of-Service (DDoS) Attacks, Vulnerability Management, Vulnerability Assessments, Multi-Factor Authentication, System Configuration, Scripting, Linux Commands, Bash (Scripting Language), Linux, Scripting Languages, Python Programming

    Mixed · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer service courses

  • Launch Your Online Business: The State University of New York
  • Incident Response Frameworks: Starweaver
  • Introduction to Agile Development and Scrum: IBM
  • Asking Great Sales Questions: Packt
  • Technical Troubleshooting: Diagnostics, Networks, Customers: Coursera
  • Draft Commercial Contracts: Checklists: Coursera
  • AI for Telecommunications: AI CERTs
  • Agile Meets Design Thinking: University of Virginia
  • Microsoft Windows 11 Mastery: Logical Operations
  • Build Interactive Dashboards for Meaningful Insights: Coursera

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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