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Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • Status: Free Trial
    Free Trial
    C

    Coursera

    Building Smarter Data Pipelines: SQL, Spark, Kafka & GenAI

    Skills you'll gain: Apache Kafka, Data Warehousing, Extract, Transform, Load, Microsoft SQL Servers, Performance Tuning, Data Pipelines, Cloud Computing Architecture, Business Intelligence, Real Time Data, Apache Hadoop, Cloud Infrastructure, Data Modeling, Database Design, Data Quality, Responsible AI, Apache Spark, SQL, Generative AI, Data Governance, Quality Management

    4.4
    Rating, 4.4 out of 5 stars
    ·
    99 reviews

    Intermediate · Specialization · 1 - 3 Months

  • Status: Preview
    Preview
    U

    University of London

    Internal Displacement, Conflict and Protection

    Skills you'll gain: Social Justice, Community Development, Conflict Management, Sustainable Development, Social and Human Services, Social Impact, International Relations, Social Work, Sociology, Advocacy, Creativity, Law, Regulation, and Compliance, Storytelling, Peer Review

    4.8
    Rating, 4.8 out of 5 stars
    ·
    92 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    U

    University of Maryland, College Park

    Program Management and the Art of Communication

    Skills you'll gain: Intercultural Competence, Stakeholder Engagement, Stakeholder Communications, User Story, Empathy & Emotional Intelligence, Stakeholder Management, Persuasive Communication, Target Audience, Non-Verbal Communication, Communication Planning, Influencing, Professional Development, Strategic Communication, Leadership, Data Management, Data Integrity, Negotiation, Rapport Building, Data Presentation, Product Requirements

    4.7
    Rating, 4.7 out of 5 stars
    ·
    117 reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    S

    Salesforce

    Conversational Selling Playbook for SDRs

    Skills you'll gain: Overcoming Objections, Prospecting and Qualification, Lead Generation, Sales Development, Sales Prospecting, Cold Calling, Emotional Intelligence, Consultative Selling, Phone Sales, Selling Techniques, Sales, Sales Strategy, Closing (Sales), Rapport Building, Empathy, Cross-Channel Marketing, Active Listening, Persona Development

    4.8
    Rating, 4.8 out of 5 stars
    ·
    46 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    P

    Politecnico di Milano

    Platform Thinking: Innovation in digital business models era

    Skills you'll gain: Data Strategy, Business Modeling, Data Ethics, Data Sharing, Innovation, Customer Data Management, Augmented and Virtual Reality (AR/VR), Market Opportunities, Data Governance, Systems Thinking, Technology Strategies, Data Management, Data-Driven Decision-Making, Product Development, Virtual Reality, Data-Driven Marketing, Entrepreneurship, Strategic Thinking, Digital Transformation, Business Transformation

    4.8
    Rating, 4.8 out of 5 stars
    ·
    109 reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    L

    Logical Operations

    ITIL 4 Foundation

    Skills you'll gain: Information Technology Infrastructure Library, Problem Management, IT Service Management, Service Management, IT Management, Change Control, Information Technology Operations, Incident Response, Information Technology, Change Requests, Service Level, Operations Management, Incident Management, Governance, Technical Management, Help Desk Support, Asset Management, Operations, Automation

    4.8
    Rating, 4.8 out of 5 stars
    ·
    26 reviews

    Beginner · Specialization · 1 - 3 Months

  • Status: Free
    Free
    A

    Amazon Web Services

    Amazon Redshift Primer

    Skills you'll gain: Amazon Redshift, Amazon Web Services, Data Warehousing

    4.5
    Rating, 4.5 out of 5 stars
    ·
    38 reviews

    Mixed · Course · 1 - 4 Weeks

  • Status: Free
    Free
    C

    Coursera

    Improve Business Performance with Microsoft Forms

    Skills you'll gain: Employee Surveys, Employee Engagement, User Feedback, Performance Measurement, Microsoft 365, Performance Analysis, Business Research, Customer experience improvement, Customer Insights, Analysis, Customer Analysis, Market Research, User Research, Business Strategy

    4.4
    Rating, 4.4 out of 5 stars
    ·
    24 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    S

    SkillUp

    Tableau Data Analyst Certification Preparation

    Skills you'll gain: Dashboard, Data Storytelling, Tableau Software, Dashboard Creation, Peer Review, Data Presentation, Presentations, Data Visualization, Interactive Data Visualization, Plot (Graphics), Data Cleansing, Business Intelligence, Real Time Data, Data Manipulation, Business Intelligence Software, Data Quality, Data Transformation, Data Integration, Data Analysis, Data Visualization Software

    4.6
    Rating, 4.6 out of 5 stars
    ·
    81 reviews

    Advanced · Specialization · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    U

    University of Colorado System

    Sustainable Business: Big Issues, Big Changes

    Skills you'll gain: Sustainable Business, Corporate Sustainability, Sustainable Development, Supply Chain, Sustainable Systems, Supply Chain Management, Sustainability Standards, Sustainability Reporting, Sustainable Technologies, Energy and Utilities, Occupational Safety And Health, Water Sustainability, Environmental Issue, Climate Change Mitigation, Employee Assistance Programs, Environment and Resource Management, Water Resource Management, Key Performance Indicators (KPIs), Cost Benefit Analysis, Environmental Policy

    4.7
    Rating, 4.7 out of 5 stars
    ·
    108 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    G

    Google Cloud

    Developing Applications with Google Cloud

    Skills you'll gain: API Gateway, Cloud Applications, Google Cloud Platform, Cloud Development, Cloud Infrastructure, Cloud-Native Computing, Prompt Engineering, Kubernetes, Serverless Computing, Prompt Engineering Tools, Microservices, Containerization, Application Deployment, Application Development, Infrastructure As A Service (IaaS), Application Programming Interface (API), Prompt Patterns, Cloud Computing, Cloud Storage, Debugging

    4.7
    Rating, 4.7 out of 5 stars
    ·
    45 reviews

    Intermediate · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    U

    Unilever

    Using Data Analytics in Supply Chain

    Skills you'll gain: Data Governance, Data Storytelling, Data Presentation, Data Literacy, Presentations, Data Visualization, Supply Chain, Data Management, Supply Chain Management, Data Analysis, Data Analysis Software, Analytics, Data Visualization Software, Data Quality, Data Compilation, Analytical Skills, Data Cleansing, Data Synthesis, Risk Management, Problem Solving

    4.5
    Rating, 4.5 out of 5 stars
    ·
    93 reviews

    Beginner · Course · 1 - 3 Months

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In summary, here are 10 of our most popular customer service courses

  • Building Smarter Data Pipelines: SQL, Spark, Kafka & GenAI: Coursera
  • Internal Displacement, Conflict and Protection: University of London
  • Program Management and the Art of Communication: University of Maryland, College Park
  • Conversational Selling Playbook for SDRs: Salesforce
  • Platform Thinking: Innovation in digital business models era: Politecnico di Milano
  • ITIL 4 Foundation: Logical Operations
  • Amazon Redshift Primer: Amazon Web Services
  • Improve Business Performance with Microsoft Forms: Coursera
  • Tableau Data Analyst Certification Preparation: SkillUp
  • Sustainable Business: Big Issues, Big Changes: University of Colorado System

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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