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Customer Analytics Courses

Customer analytics courses can help you learn data collection techniques, customer segmentation, predictive modeling, and performance measurement. You can build skills in interpreting customer behavior, optimizing marketing strategies, and enhancing customer experience through data-driven insights. Many courses introduce tools like Google Analytics, Tableau, and SQL, that support analyzing data and visualizing trends to inform business decisions.

Popular Customer Analytics Courses and Certifications


  • S

    SkillUp

    Generative AI: Transform Your Customer Support Career

    Skills you'll gain: Prompt Engineering, Generative AI Agents, Standard Operating Procedure, Generative AI, Customer Support, Client Support, Product Support, Procedure Development, AI Personalization, Customer Analysis, Personalized Service, Responsible AI, AI Integrations, Customer experience improvement, Customer Insights, Automation, Ethical Standards And Conduct

    ★ 4.9 (50) · Intermediate · Course · 1 - 4 Weeks

  • S

    SkillUp

    Advanced Healthcare Analytics

    Skills you'll gain: Model Training, Decision Intelligence, Clinical Documentation, Health Informatics, Predictive Modeling, Machine Learning Methods, Artificial Intelligence and Machine Learning (AI/ML), LLM Application, Medical Privacy, Large Language Modeling, Logistic Regression, Computer Vision, Embeddings

    Intermediate · Course · 1 - 4 Weeks

  • E

    Edureka

    Mastering Generative AI for Customer Service Excellence

    Skills you'll gain: Prompt Engineering, Miro AI, Prompt Patterns, Generative AI Agents, Prompt Engineering Tools, Responsible AI, AI Product Strategy, No-Code Development, Generative AI, Workflow Management, Email Automation, Process Design, ChatGPT, Customer Analysis, Content Performance Analysis, Customer Data Management, Customer Inquiries, Customer and Client Support, AI Workflows, Emotional Intelligence

    Beginner · Specialization · 1 - 3 Months

  • S

    SAS

    SAS Visual Business Analytics

    Skills you'll gain: SAS (Software), Network Analysis, Trend Analysis, Data Manipulation, Data Analysis, Forecasting, Data Quality, Text Mining, Exploratory Data Analysis, Datamaps, Spatial Data Analysis, Data Visualization Software, Data Transformation, Analysis, Data Mapping, Interactive Data Visualization, Analytics, Data Visualization, Business Analytics, Business Reporting

    ★ 4.7 (1.1K) · Beginner · Professional Certificate · 3 - 6 Months

  • U

    University of Colorado Boulder

    Predictive Modeling and Analytics

    Skills you'll gain: Predictive Modeling, Predictive Analytics, Model Evaluation, Exploratory Data Analysis, Logistic Regression, Data Presentation, Business Analytics, Analytics, Statistical Visualization, Statistical Modeling, Data-Driven Decision-Making, Regression Analysis, Classification And Regression Tree (CART), Data Analysis, Applied Machine Learning, Classification Algorithms, Data Analysis Software, Microsoft Excel, Data Preprocessing, Data Cleansing

    ★ 3.6 (605) · Intermediate · Course · 1 - 4 Weeks

  • U

    Unilever

    Implementing Supply Chain Analytics

    Skills you'll gain: Descriptive Analytics, Supply Chain, Supply Chain Management, Supply Chain Systems, Supply Chain Planning, Predictive Analytics, Forecasting, Inventory and Warehousing, Inventory Management System, Statistical Programming, Query Languages, Data-Driven Decision-Making, Business Analytics, Advanced Analytics, Analytics, Inventory Control, SQL, Data Presentation, Data Analysis, Technical Communication

    ★ 4.6 (68) · Beginner · Course · 1 - 4 Weeks

  • U

    University of Washington

    Social Media Data Analytics

    Skills you'll gain: Social Media Analytics, Text Mining, Unstructured Data, Quantitative Research, Data Visualization, Statistical Analysis, Analysis, Data Presentation, Data Analysis, Statistical Methods, Data Mining, Analytics, Statistical Programming, Correlation Analysis, R (Software), Application Programming Interface (API), R Programming, Regression Analysis, Data Collection, Python Programming

    ★ 4.1 (298) · Intermediate · Course · 1 - 4 Weeks

  • U

    University of Colorado Boulder

    Advanced Business Analytics Capstone

    Skills you'll gain: Data Presentation, Data Storytelling, Data Cleansing, Data Visualization Software, Predictive Analytics, Predictive Modeling, Model Training, Business Analytics, Analytics, Financial Analysis, Advanced Analytics, Data Preprocessing, Financial Data, Data Wrangling, Technical Communication, Investment Management, Data Processing, Data Manipulation, Model Evaluation, Portfolio Management

    ★ 4.3 (90) · Intermediate · Course · 1 - 4 Weeks

  • C

    CVS Health

    Preparing for Your Retail Customer Service Role

    Skills you'll gain: Call Center Experience, Greeting Customers, Customer Complaint Resolution, De-escalation Techniques, Conflict Management, Customer Inquiries, Customer Service, Customer Relationship Building, Interviewing Skills, Customer Support, Inbound Calls, Outbound Calls, Problem Solving, Keyword Research, Verbal Communication Skills, Communication

    ★ 4.4 (17) · Beginner · Course · 1 - 4 Weeks

  • U

    University of Illinois Urbana-Champaign

    Text Mining and Analytics

    Skills you'll gain: Text Mining, Data Mining, Unstructured Data, Statistical Analysis, Natural Language Processing, Data-Driven Decision-Making, Analytics, Data Analysis, Statistical Machine Learning, Statistical Methods, Unsupervised Learning, Probability & Statistics, Correlation Analysis, Applied Machine Learning, Probability Distribution, Classification Algorithms, Model Optimization, Generative Model Architectures

    ★ 4.5 (741) · Mixed · Course · 1 - 3 Months

  • G

    Google Cloud

    Google Cloud Data Analytics

    Skills you'll gain: Looker (Software), Responsible AI, Data Lakes, Data Storytelling, Data Governance, Gemini, Data Visualization, Dashboard Creation, Dashboard, Interactive Data Visualization, Data Presentation, Data Architecture, Data Pipelines, Data Visualization Software, Data Management, Cloud Infrastructure, Google Gemini, Data Infrastructure, Cloud Storage, Identity and Access Management

    ★ 4.5 (237) · Beginner · Professional Certificate · 3 - 6 Months

    Category: Job Skills
    Job Skills
  • G

    Google

    Google Data Analytics (PT)

    Skills you'll gain: Data Cleansing, Rmarkdown, Data Storytelling, Data Presentation, Data Validation, Spreadsheet Software, Data Visualization, Data Ethics, Tableau Software, Data Visualization Software, Data Analysis, R (Software), Ggplot2, Analytical Skills, Stakeholder Communications, Presentations, SQL, Data Quality, Data Collection, Data Processing

    ★ 4.9 (4.1K) · Beginner · Professional Certificate · 3 - 6 Months

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In summary, here are 10 of our most popular customer analytics courses

  • Generative AI: Transform Your Customer Support Career: SkillUp
  • Advanced Healthcare Analytics: SkillUp
  • Mastering Generative AI for Customer Service Excellence: Edureka
  • SAS Visual Business Analytics: SAS
  • Predictive Modeling and Analytics : University of Colorado Boulder
  • Implementing Supply Chain Analytics: Unilever
  • Social Media Data Analytics: University of Washington
  • Advanced Business Analytics Capstone: University of Colorado Boulder
  • Preparing for Your Retail Customer Service Role: CVS Health
  • Text Mining and Analytics: University of Illinois Urbana-Champaign

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