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Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • Status: Free Trial
    Free Trial
    Status: Free
    Free
    C

    Coursera

    Create a Promotional Video using Canva

    Skills you'll gain: Customer Engagement, Canva (Software), Selling Techniques, Video Production, Promotional Materials, Copywriting, Promotional Strategies, Social Media Content, Driving engagement, Multimedia, Product Promotion, Marketing, Social Media Marketing, Value Propositions, Content Creation, Animations

    4.3
    Rating, 4.3 out of 5 stars
    ·
    1.1K reviews

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Preview
    Preview
    R

    Rutgers the State University of New Jersey

    New Technologies for Business Leaders

    Skills you'll gain: Digital Transformation, Customer Engagement, Business Technologies, Customer experience improvement, Augmented and Virtual Reality (AR/VR), Business Transformation, MarTech, Technology Strategies, Customer experience strategy (CX), Business Marketing, Cross-Functional Collaboration, Internet Of Things, Emerging Technologies, Business Ethics, Responsible AI, Customer Retention, Data Ethics, Customer Relationship Management (CRM) Software, Business Leadership, Augmented Reality

    4.4
    Rating, 4.4 out of 5 stars
    ·
    455 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    M

    Microsoft

    AI-powered Customer Intelligence with Microsoft Copilot

    Skills you'll gain: Microsoft Copilot, Prompt Engineering, Customer Insights, Sales Strategy, Customer Analysis, Competitive Analysis, Sales Enablement, Microsoft 365, Persona Development, Data Cleansing, Sales Management, Data Quality, Sales, Anomaly Detection, Generative Adversarial Networks (GANs), Customer Relationship Management (CRM) Software, Marketing Operations, Personalized Campaigns, Data Ethics, Generative AI

    4.4
    Rating, 4.4 out of 5 stars
    ·
    85 reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    U

    University of Colorado Boulder

    Excel/VBA for Creative Problem Solving, Part 2

    Skills you'll gain: Visual Basic (Programming Language), Data Import/Export, Programming Principles, Spreadsheet Software, UI Components, User Interface (UI), Automation, File I/O, Data Integration, Data Validation

    4.9
    Rating, 4.9 out of 5 stars
    ·
    1.3K reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    U

    Universidade de São Paulo

    Marketing e vendas B2B: Fechando novos negócios

    Skills you'll gain: Lead Generation, Sales Presentation, Selling Techniques, B2B Sales, Customer Analysis, General Sales Practices, Customer Insights, Sales Process, Sales Strategy, Sales, Customer Retention, Target Audience, Customer Success Management, Prospecting and Qualification, Marketing, Inside Sales, Customer Relationship Building, Marketing Strategies, Marketing Strategy and Techniques, Persona Development

    4.8
    Rating, 4.8 out of 5 stars
    ·
    453 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    B

    Board Infinity

    Fundamentals of Java Programming

    Skills you'll gain: Eclipse (Software), Java Programming, Object Oriented Programming (OOP), Software Development Tools, Java, Computer Programming Tools, Object Oriented Design, Integrated Development Environments, Development Environment, Computer Programming, Programming Principles, Virtual Machines, Algorithms

    4.4
    Rating, 4.4 out of 5 stars
    ·
    635 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    S

    SkillUp

    Scrum Master (PSM I) Certification Preparation

    Skills you'll gain: Risk Analysis, Risk Management, Project Management Institute (PMI) Methodology, Project Closure, User Requirements Documents, Project Management, Employee Coaching, Discussion Facilitation, Kanban Principles, Change Management, Project Documentation, Portfolio Management, Product Improvement, Project Planning, Initiative and Leadership, Conflict Management, Leadership, Analysis, Market Opportunities

    4.6
    Rating, 4.6 out of 5 stars
    ·
    543 reviews

    Advanced · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    G

    Google Cloud

    Generative AI Leader

    Skills you'll gain: Prompt Engineering, Generative AI Agents, Google Gemini, Retrieval-Augmented Generation, Responsible AI, Generative AI, Google Workspace, Google Cloud Platform, Gemini, Generative Model Architectures, AI Product Strategy, Prompt Patterns, AI Enablement, AI Security, Agentic Workflows, AI literacy, Prompt Engineering Tools, Artificial Intelligence, Cloud Computing, Collaboration

    4.7
    Rating, 4.7 out of 5 stars
    ·
    1.2K reviews

    Beginner · Professional Certificate · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    G

    Google Cloud

    Architecting with Google Kubernetes Engine en Español

    Skills you'll gain: Kubernetes, CI/CD, Cloud Infrastructure, Google Cloud Platform, Containerization, Cloud Applications, Cloud-Native Computing, Identity and Access Management, Infrastructure As A Service (IaaS), Cloud Services, Cloud Solutions, Continuous Integration, Cloud Computing, Cloud Storage, Cloud Computing Architecture, Scalability, Continuous Delivery, Application Deployment, Cloud Management, Role-Based Access Control (RBAC)

    4.8
    Rating, 4.8 out of 5 stars
    ·
    1.5K reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    I

    IBM

    Developing Mobile Apps with React Native

    Skills you'll gain: React Native, Mobile Development, User Interface (UI) Design, Front-End Web Development, React Redux, Ajax, User Interface and User Experience (UI/UX) Design, Javascript, React.js, Data Structures, Application Development, Apple iOS, Debugging, iOS Development, UI Components, JavaScript Frameworks, User Story, Android Development, Mobile Development Tools, Full-Stack Web Development

    4.4
    Rating, 4.4 out of 5 stars
    ·
    963 reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: Preview
    Preview
    S

    Stanford University

    Love as a Force for Social Justice

    Skills you'll gain: Compassion, Interpersonal Communications, Social Justice, Communication, Empathy, Philanthropy, Relationship Building, Social Impact, Liberal Arts, Community Organizing, Advocacy, Culture, Social Sciences, Community and Social Work, Cultural Diversity, Creativity, Psychology, Performing Arts, Mindfulness, Ethical Standards And Conduct

    4.7
    Rating, 4.7 out of 5 stars
    ·
    430 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    M

    Microsoft

    Enterprise Product Management Fundamentals

    Skills you'll gain: Product Development, New Product Development, Product Management, Product Lifecycle Management, Product Roadmaps, Market Research, Microsoft 365, Product Planning, Product Requirements, Agile Product Development, AI Product Strategy, Cross-Functional Collaboration, Product Strategy, Market Analysis, Business Research, Compliance Management, Competitive Analysis, Cross-Functional Team Leadership, Enterprise Security, Agile Methodology

    4.6
    Rating, 4.6 out of 5 stars
    ·
    307 reviews

    Beginner · Course · 1 - 3 Months

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In summary, here are 10 of our most popular customer service courses

  • Create a Promotional Video using Canva: Coursera
  • New Technologies for Business Leaders: Rutgers the State University of New Jersey
  • AI-powered Customer Intelligence with Microsoft Copilot: Microsoft
  • Excel/VBA for Creative Problem Solving, Part 2: University of Colorado Boulder
  • Marketing e vendas B2B: Fechando novos negócios: Universidade de São Paulo
  • Fundamentals of Java Programming: Board Infinity
  • Scrum Master (PSM I) Certification Preparation: SkillUp
  • Generative AI Leader: Google Cloud
  • Architecting with Google Kubernetes Engine en Español: Google Cloud
  • Developing Mobile Apps with React Native: IBM

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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