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Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.


Popular Customer Service Courses and Certifications


  • U

    University of Colorado Boulder

    International Supply Chains and Logistics

    Skills you'll gain: Transportation, Supply Chain, and Logistics, Transportation Operations, Purchasing, Logistics Management, Supply Chain Planning, Service Management, Manufacturing Operations, Demand Planning

    4.8
    Rating, 4.8 out of 5 stars
    ·
    186 reviews

    Beginner · Course · 1 - 3 Months

  • C

    Coursera

    Professional Sales Mastery

    Skills you'll gain: Sales Territory Management, Enterprise Sales, Cold Calling, Lead Generation, Selling Techniques, Sales Training, B2B Sales, Sales Management, Agentic Workflows, Sales, Responsible AI, Sales Prospecting, Sales Operations, Consultative Selling, Generative AI Agents, Sales Pipelines, Customer Relationship Management, Business Process, Business Strategy, Customer Engagement

    4.6
    Rating, 4.6 out of 5 stars
    ·
    399 reviews

    Intermediate · Specialization · 3 - 6 Months

  • M

    Microsoft

    Unlock Powerful Automation and Analysis with Power Platform

    Skills you'll gain: Microsoft Power Platform, Microsoft Power Automate/Flow, Power BI, Dashboard, No-Code Development, Data Visualization, Data Integration, Interactive Data Visualization, Business Intelligence, Process Design, Workflow Management, Dashboard Creation, Business Process Automation, Productivity Software, Application Development, Data Analysis, Performance Analysis, Generative AI Agents, Application Design, Data Store

    4.2
    Rating, 4.2 out of 5 stars
    ·
    334 reviews

    Beginner · Specialization · 1 - 3 Months

  • G

    Google Cloud

    Google Workspace Core Services

    Skills you'll gain: Google Workspace, Gmail, Google Gemini, Service Management, Scripting, Automation, Document Management, System Configuration, File Management, Collaborative Software, Configuration Management, Data Storage

    4.7
    Rating, 4.7 out of 5 stars
    ·
    1K reviews

    Beginner · Course · 1 - 4 Weeks

  • L

    Lund University

    Greening the Economy: Lessons from Scandinavia

    Skills you'll gain: Sustainable Business, Sustainable Development, Sustainable Systems, Corporate Sustainability, Socioeconomics, Sustainability Standards, Economic Development, Environmental Social And Corporate Governance (ESG), Environmental Issue, Environment and Resource Management, Environmental Resource Management, Policty Analysis, Research, and Development, Economics, Policy Development, Environmental Policy, Business Strategies, Consumer Behaviour, Business Strategy, Climate Change Mitigation, Complex Problem Solving

    4.7
    Rating, 4.7 out of 5 stars
    ·
    608 reviews

    Beginner · Course · 1 - 3 Months

  • C

    Coursera

    Data Analysis Using Pyspark

    Skills you'll gain: PySpark, Matplotlib, Apache Spark, Big Data, Data Processing, Distributed Computing, Data Management, Data Visualization, Data Presentation, Data Analysis, Data Manipulation, Data Cleansing, Query Languages, Python Programming

    4.4
    Rating, 4.4 out of 5 stars
    ·
    318 reviews

    Intermediate · Guided Project · Less Than 2 Hours

  • M

    Microsoft

    Introduction to Microsoft Power Platform

    Skills you'll gain: Microsoft Power Platform, Productivity Software, No-Code Development, Data Integration, Data Store, Data Modeling, Application Development, Case Studies, Business Solutions, Value Propositions, Security Controls

    4.5
    Rating, 4.5 out of 5 stars
    ·
    183 reviews

    Beginner · Course · 1 - 4 Weeks

  • E

    Erasmus University Rotterdam

    Cybersecurity in Healthcare (Hospitals & Care Centres)

    Skills you'll gain: Email Security, Human Factors (Security), Cyber Security Policies, Cybersecurity, Cyber Attacks, Security Awareness, Cyber Risk, Computer Security Awareness Training, Threat Management, Patient Safety, Malware Protection, Security Controls, Encryption, Health Technology, Data Security, Information Privacy

    4.6
    Rating, 4.6 out of 5 stars
    ·
    400 reviews

    Beginner · Course · 1 - 3 Months

  • U

    University of Maryland, College Park

    Product Management Essentials

    Skills you'll gain: Stakeholder Management, Product Management, Stakeholder Engagement, Team Leadership, Product Development, New Product Development, Product Marketing, Commercialization, Product Lifecycle Management, Team Management, Stakeholder Communications, Strategic Marketing, Marketing, Team Building, Leadership, Customer Analysis

    4.6
    Rating, 4.6 out of 5 stars
    ·
    336 reviews

    Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    Product Strategy in the age of GenAI

    Skills you'll gain: Product Lifecycle Management, Product Flow Diagram, Competitive Analysis, Product Strategy, Innovation, Design Thinking, Process Flow Diagrams, Ideation, New Product Development, Customer Insights, Go To Market Strategy, Product Management, Product Development, Product Planning, Strategic Prioritization, AI Product Strategy, Market Analysis, Prototyping, Generative AI, Strategic Planning

    4.3
    Rating, 4.3 out of 5 stars
    ·
    134 reviews

    Beginner · Specialization · 1 - 3 Months

  • U

    UNSW Sydney (The University of New South Wales)

    Designing the Future of Work

    Skills you'll gain: Design Thinking, Design Strategies, Business Transformation, Workforce Development, Strategic Thinking, Automation, Digital Transformation, Emerging Technologies, Innovation, Service Design, Forecasting

    4.7
    Rating, 4.7 out of 5 stars
    ·
    321 reviews

    Beginner · Course · 1 - 4 Weeks

  • T

    The University of Melbourne

    Moving to the Cloud

    Skills you'll gain: Cloud Computing, Cloud Services, Cloud Computing Architecture, Change Management, Organizational Change, Culture Transformation, Workforce Development, Service Level Agreement, Stakeholder Engagement, Vendor Contracts, Organizational Development, Business Transformation, Stakeholder Analysis, Stakeholder Management, Workforce Planning, Contract Management, Governance, Key Performance Indicators (KPIs), Communication Strategies

    4.5
    Rating, 4.5 out of 5 stars
    ·
    255 reviews

    Beginner · Course · 1 - 3 Months

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In summary, here are 10 of our most popular customer service courses

  • International Supply Chains and Logistics: University of Colorado Boulder
  • Professional Sales Mastery: Coursera
  • Unlock Powerful Automation and Analysis with Power Platform: Microsoft
  • Google Workspace Core Services: Google Cloud
  • Greening the Economy: Lessons from Scandinavia: Lund University
  • Data Analysis Using Pyspark: Coursera
  • Introduction to Microsoft Power Platform: Microsoft
  • Cybersecurity in Healthcare (Hospitals & Care Centres): Erasmus University Rotterdam
  • Product Management Essentials: University of Maryland, College Park
  • Product Strategy in the age of GenAI: Coursera

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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