Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Skills you'll gain: Lead Generation, Email Automation, No-Code Development, Google Sheets, Application Deployment, Real Time Data, Customer Communications Management
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Azure Active Directory, Authentications, Identity and Access Management, Authorization (Computing), Active Directory, Role-Based Access Control (RBAC), Multi-Factor Authentication, Microsoft Azure, Single Sign-On (SSO), Software As A Service, User Accounts, Cloud Services, Enterprise Security
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Multimedia, Canva (Software), Animations, Design, Graphic and Visual Design Software, Video Production, Graphic Design, Graphic and Visual Design, Marketing
Beginner · Guided Project · Less Than 2 Hours

LearnQuest
Skills you'll gain: Model View Controller, Swift Programming, iOS Development, Apple iOS, Data Structures, Object Oriented Programming (OOP), Mobile Development, Apple Xcode, Computer Programming
Beginner · Course · 1 - 3 Months

Rutgers the State University of New Jersey
Skills you'll gain: Competitive Intelligence, Competitive Analysis, Data Storytelling, Business Intelligence, Business Analytics, Data Analysis, Management Consulting, Business Strategy, Strategic Thinking, Market Analysis, Business Analysis, Performance Analysis, Benchmarking, Key Performance Indicators (KPIs), Root Cause Analysis, Risk Analysis, Financial Analysis
Beginner · Course · 1 - 4 Weeks

University of Minnesota
Skills you'll gain: Design Thinking, Process Mapping, Kanban Principles, Lean Methodologies, Lean Manufacturing, Agile Software Development, Workflow Management, Business Workflow Analysis, Product Development, Agile Methodology, Lean Six Sigma, Process Improvement, Software Development, Software Development Methodologies, Continuous Improvement Process, Innovation, Product Testing
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: LinkedIn, Professional Networking, Social Media, Social Media Content, Professional Development
Beginner · Guided Project · Less Than 2 Hours

Coursera
Skills you'll gain: Google Ads, Online Advertising, Search Engine Marketing, Campaign Management, Keyword Research, Advertising Campaigns, Advertising, Pay Per Click Advertising, Digital Advertising, Marketing, Bidding, Digital Marketing, Budget Management, Marketing Strategies, Performance marketing, Goal Setting
Beginner · Guided Project · Less Than 2 Hours
University of Illinois Urbana-Champaign
Skills you'll gain: Business Analysis, Analytics, Data Preprocessing, Data Analysis, Data-Driven Decision-Making, Data Presentation, Python Programming
Build toward a degree
Beginner · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: No-Code Development, Email Automation, Business Process Automation, Application Deployment, Automation, Business Process, Workflow Management, Google Workspace, Application Design, Application Development, Application Performance Management, User Interface and User Experience (UI/UX) Design, Data Integration, Authorization (Computing), Authentications, Cloud Applications, Google Sheets, Application Lifecycle Management, User Interface (UI), Data Management
Beginner · Specialization · 3 - 6 Months

Goldman Sachs
Skills you'll gain: Market Opportunities, Business Planning, Feasibility Studies, Growth Strategies, Business Development, Business Strategies, Strategic Thinking, Entrepreneurship, Business Analytics, Goal Setting, Peer Review, Innovation, Professional Networking
Mixed · Course · 1 - 4 Weeks

IE Business School
Skills you'll gain: Marketing Planning, Consumer Behaviour, Survey Creation, Product Management, Market Research, Marketing Strategies, Product Lifecycle Management, Marketing Effectiveness, Data Analysis, Marketing Communications, Marketing, Business Planning, Data Collection, Product Strategy, Market Analysis, Strategic Marketing, Value Propositions, Product Marketing, Marketing Psychology, Market Data
Beginner · Specialization · 3 - 6 Months