Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Skills you'll gain: Google Cloud Platform, Cloud Deployment, YAML, Restful API, Load Balancing, Configuration Management
Intermediate · Course · 1 - 4 Weeks

Board Infinity
Skills you'll gain: Test Planning, Test Tools, Configuration Management, Software Testing, Test Automation, Integration Testing, System Testing, Acceptance Testing, Software Quality Assurance, Test Data, Risk Management, Test Case, Risk Management Framework, Issue Tracking, Performance Testing, Version Control
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Azure DevOps, Azure DevOps Pipelines, Continuous Delivery, CI/CD, DevOps, Test Planning, Continuous Integration, Git (Version Control System), YAML, GitHub, Agile Methodology, Version Control, Agile Project Management, Application Deployment, Sprint Planning, Scrum (Software Development)
Intermediate · Course · 1 - 3 Months

Politecnico di Milano
Skills you'll gain: Data Strategy, Data Ethics, Customer Data Management, Market Opportunities, Data Governance, Data Management, Data-Driven Decision-Making, Big Data, Customer Insights, Personally Identifiable Information, Advertising, Strategic Thinking, Business Transformation, Business Ethics, User Research, Innovation
Beginner · Course · 1 - 4 Weeks

University of Colorado Boulder
Skills you'll gain: Packaging and Labeling, Sustainable Design, Sustainable Business, Waste Minimization, Sustainable Engineering, Environmental Regulations, Corporate Sustainability, Logistics, Consumer Behaviour, Innovation, Manufacturing Processes, Materials science
Build toward a degree
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Responsible AI, Lead Generation, Upselling, Business Ethics, AI Personalization, Generative AI, Sales Strategy, Cross Selling, Marketing Strategies, Sales Pipelines, Email Marketing, Blogs, Customer Insights, Content Creation, Customer Engagement, Social Media Marketing, Customer Retention, Customer Relationship Management, Emerging Technologies
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Order Management, Sales Process, Accounting Software, Inventory Control, Small Business Accounting, Inventory Management System, Customer Relationship Management (CRM) Software, Financial Reporting, Accounts Receivable, Cloud Security, Sales, Amazon Web Services, Data Security, Billing & Invoicing, Reconciliation, Accounting, Estimation, Finance
Intermediate · Guided Project · Less Than 2 Hours

Universidades Anáhuac
Skills you'll gain: Office Procedures, Interviewing Skills
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Security Controls, Threat Management, Cybersecurity, Threat Detection, Cyber Threat Intelligence, Zero Trust Network Access, Cyber Attacks, Application Security, Cyber Risk, Computer Security, Information Systems Security, Data Security, Network Security, Encryption, Multi-Factor Authentication, Cryptography, Authorization (Computing), Identity and Access Management
Intermediate · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: User Story, Kanban Principles, Agile Methodology, Agile Project Management, Productivity Software, Organizational Skills, Project Management Software, Prioritization, Project Management
Beginner · Guided Project · Less Than 2 Hours
Skills you'll gain: ServiceNow, Problem Management, Incident Management, IT Service Management, Information Technology Infrastructure Library, Release Management, Service Management, Change Management, Information Technology Operations, Information Technology, Problem Solving, Root Cause Analysis, Operational Efficiency, Automation, Workflow Management
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Internet Of Things, Wireless Networks, Application Design, Emerging Technologies, Healthcare 5.0, System Design and Implementation, General Networking, Software Development, Hardware Architecture, Data Security, User Centered Design, Cloud Deployment, Prototyping, Information Privacy, Open Source Technology, Real Time Data, Scalability
Beginner · Course · 1 - 4 Weeks