• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Service

Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • M

    Microsoft

    Deploy containers by using Azure Kubernetes Service

    Skills you'll gain: Kubernetes, Microsoft Azure, Docker (Software), YAML, Cloud-Native Computing, Containerization, Application Deployment, Cloud Security, Cloud Deployment, Security Controls, Virtual Networking, General Networking

    3.6
    Rating, 3.6 out of 5 stars
    ·
    7 reviews

    Intermediate · Course · 1 - 3 Months

  • U

    University of Colorado Boulder

    Network Principles in Practice: Cloud Networking

    Skills you'll gain: Cloud Services, Cloud Computing, Cloud Infrastructure, Software-Defined Networking, Virtual Networking, Wide Area Networks, Network Architecture, Cloud Computing Architecture, Cloud Platforms, Virtualization and Virtual Machines, Computer Networking, Virtualization, Load Balancing, Data Centers, Network Infrastructure, Terraform, Virtual Machines, Hybrid Cloud Computing, Google Cloud Platform, Cloud-Based Integration

    Build toward a degree

    4.7
    Rating, 4.7 out of 5 stars
    ·
    23 reviews

    Intermediate · Course · 1 - 3 Months

  • P

    Politecnico di Milano

    Developing FPGA-accelerated cloud applications with SDAccel: Practice

    Skills you'll gain: Cloud Development, Amazon Elastic Compute Cloud, Cloud Applications, Cloud Infrastructure, Bioinformatics, Cloud Computing Architecture, Cloud Computing, Algorithms, Development Environment, Amazon Web Services, Cloud Platforms, Performance Tuning, Program Development, Computer Architecture, Hardware Architecture, Performance Testing, Computer Programming

    4.4
    Rating, 4.4 out of 5 stars
    ·
    26 reviews

    Intermediate · Course · 1 - 3 Months

  • M

    Microsoft

    Cloud Computing Essentials with Azure Management

    Skills you'll gain: Cloud Management, Microsoft Azure, Cloud Computing, Generative AI, Cloud Platforms, Cloud Solutions, Cloud Infrastructure, Cloud Computing Architecture, Cloud Services, Public Cloud, Cloud Deployment, AI literacy, System Monitoring, Data Governance, Infrastructure as Code (IaC), Scalability

    4.7
    Rating, 4.7 out of 5 stars
    ·
    18 reviews

    Beginner · Course · 1 - 4 Weeks

  • E

    EDUCBA

    Azure Networking Fundamentals

    Skills you'll gain: Network Architecture, Network Monitoring, Load Balancing, Network Planning And Design, Virtual Networking, Microsoft Azure, Network Engineering, Network Troubleshooting, Network Infrastructure, Cloud Engineering, Network Administration, Scalability, Network Security, Firewall, Virtual Private Networks (VPN), TCP/IP, Distributed Denial-Of-Service (DDoS) Attacks, Hybrid Cloud Computing, Remote Access Systems

    4.5
    Rating, 4.5 out of 5 stars
    ·
    37 reviews

    Beginner · Course · 1 - 4 Weeks

  • S

    Samsung

    Samsung Mobile Repair Essentials

    Skills you'll gain: Hardware Troubleshooting, Electrical Safety, Technical Support, Test Equipment, Safety and Security

    4.3
    Rating, 4.3 out of 5 stars
    ·
    10 reviews

    Intermediate · Course · 1 - 4 Weeks

  • L

    LearnKartS

    AWS Developer Associate Certification Prep

    Skills you'll gain: AWS Identity and Access Management (IAM), Infrastructure as Code (IaC), Amazon Web Services, Amazon DynamoDB, Containerization, Amazon Elastic Compute Cloud, Cloud-Native Computing, Cloud Security, AWS CloudFormation, Event-Driven Programming, Kubernetes, API Gateway, Operational Databases, Cloud Development, Continuous Integration, Amazon S3, Amazon CloudWatch, AWS Kinesis, Virtual Machines, Virtualization and Virtual Machines

    4.7
    Rating, 4.7 out of 5 stars
    ·
    10 reviews

    Beginner · Specialization · 1 - 3 Months

  • U

    Universidad de Palermo

    Transformación digital: estrategias para mercados disruptivos

    Skills you'll gain: Business Strategies, Business Strategy, Technology Strategies, Business Planning, Organizational Strategy, Digital Transformation, Innovation, Strategic Communication, Emerging Technologies, Business Modeling, Customer Relationship Management, Digital Analysis, Organizational Change, Market Analysis

    4.7
    Rating, 4.7 out of 5 stars
    ·
    25 reviews

    Intermediate · Course · 1 - 4 Weeks

  • C

    Coursera

    Technical Troubleshooting: Diagnostics, Networks, Customers

    Skills you'll gain: Network Troubleshooting, Network Performance Management, Technical Communication, Technical Support and Services, Network Support, Technical Support, Debugging, End User Training and Support, Help Desk Support, Problem Management, Network Analysis

    5
    Rating, 5 out of 5 stars
    ·
    9 reviews

    Beginner · Course · 1 - 4 Weeks

  • S

    Simplilearn

    Agile and Project Management Mastery for Scrum Leaders

    Skills you'll gain: Project Risk Management, User Story, Project Management, Risk Management, Kanban Principles, Project Planning, Agile Methodology, Agile Project Management, Agile Software Development, Cost Management, Project Management Office (PMO), Backlogs, Risk Mitigation, Project Management Software, Project Management Life Cycle, Risk Analysis, Team Performance Management, Sprint Planning, Organizational Change, Sprint Retrospectives

    4.6
    Rating, 4.6 out of 5 stars
    ·
    19 reviews

    Beginner · Specialization · 1 - 3 Months

  • S

    Starweaver

    Launching Your Online Business: Strategies for Success

    Skills you'll gain: Business Planning, Customer Support, Business Strategies, Strategic Planning, Business Strategy, E-Commerce, Business Modeling, Digital Marketing, Entrepreneurship, New Business Development, Marketing Strategies, Digital Marketing Campaigns, Competitive Analysis, Operations Management

    Beginner · Course · 1 - 4 Weeks

  • A

    Alex Genadinik

    Digital Marketing Masterclass: A-Z Marketing Strategy - 2026

    Skills you'll gain: Market Research, Marketing Planning, Marketing Strategies, Meta Ads Manager, Blogs, Marketing, Marketing Effectiveness, Podcasting, Video Production, Growth Strategies, Social Media Content, Search Engine Optimization, Web Analytics and SEO, Shared Media, Paid media, Marketing Channel, Google Ads, Content Creation, Social Media Management, Web Presence

    4.3
    Rating, 4.3 out of 5 stars
    ·
    14 reviews

    Beginner · Specialization · 3 - 6 Months

1…210211212…465

In summary, here are 10 of our most popular customer service courses

  • Deploy containers by using Azure Kubernetes Service: Microsoft
  • Network Principles in Practice: Cloud Networking: University of Colorado Boulder
  • Developing FPGA-accelerated cloud applications with SDAccel: Practice: Politecnico di Milano
  • Cloud Computing Essentials with Azure Management: Microsoft
  • Azure Networking Fundamentals: EDUCBA
  • Samsung Mobile Repair Essentials: Samsung
  • AWS Developer Associate Certification Prep: LearnKartS
  • Transformación digital: estrategias para mercados disruptivos: Universidad de Palermo
  • Technical Troubleshooting: Diagnostics, Networks, Customers: Coursera
  • Agile and Project Management Mastery for Scrum Leaders: Simplilearn

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok