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Customer Analytics Courses

Customer analytics courses can help you learn data collection techniques, customer segmentation, predictive modeling, and performance measurement. You can build skills in interpreting customer behavior, optimizing marketing strategies, and enhancing customer experience through data-driven insights. Many courses introduce tools like Google Analytics, Tableau, and SQL, that support analyzing data and visualizing trends to inform business decisions.


Popular Customer Analytics Courses and Certifications


  • Status: Free Trial
    Free Trial
    C

    Coursera

    Using GenAI for Tailored Customer Emails

    Skills you'll gain: Prompt Engineering, Prompt Engineering Tools, Email Marketing, Personalized Campaigns, Email Automation, Persona Development, AI Personalization, ChatGPT, Target Audience, Marketing Automation, Content Creation, AI Integrations

    4.9
    Rating, 4.9 out of 5 stars
    ·
    14 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    R

    Rutgers the State University of New Jersey

    Supply Chain Analytics Essentials

    Skills you'll gain: Supply Chain Systems, Supply Chain Management, Strategic Decision-Making, Working Capital, Inventory and Warehousing, Supply Management, Data Analysis, Strategic Sourcing, Operational Efficiency, Business Metrics, Cash Flows, Performance Measurement, Job Analysis, Case Studies, Financial Analysis, Cost Reduction

    4.6
    Rating, 4.6 out of 5 stars
    ·
    1.1K reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of Colorado Boulder

    Advanced Business Analytics Capstone

    Skills you'll gain: Data Presentation, Data Storytelling, Data Cleansing, Data Visualization Software, Predictive Analytics, Predictive Modeling, Model Training, Business Analytics, Analytics, Financial Analysis, Advanced Analytics, Data Preprocessing, Financial Data, Data Wrangling, Technical Communication, Investment Management, Data Processing, Data Manipulation, Model Evaluation, Portfolio Management

    4.3
    Rating, 4.3 out of 5 stars
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    90 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    M

    Meta

    GenAI in Data Analytics

    Skills you'll gain: Generative AI, Generative Model Architectures, Business Analytics, Analytics, Data Quality, Business Analysis, Data Ethics, Quality Improvement, Responsible AI, Data Analysis, LLM Application, Machine Learning, Ethical Standards And Conduct

    4.6
    Rating, 4.6 out of 5 stars
    ·
    81 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    C

    CVS Health

    Preparing for Your Retail Customer Service Role

    Skills you'll gain: Call Center Experience, Greeting Customers, Customer Complaint Resolution, De-escalation Techniques, Conflict Management, Customer Inquiries, Customer Service, Customer Relationship Building, Interviewing Skills, Customer Support, Inbound Calls, Outbound Calls, Problem Solving, Keyword Research, Verbal Communication Skills, Communication

    4.4
    Rating, 4.4 out of 5 stars
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    17 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    G

    Google

    Google Data Analytics (PT)

    Skills you'll gain: Data Cleansing, Rmarkdown, Data Storytelling, Data Presentation, Data Validation, Spreadsheet Software, Data Visualization, Data Ethics, Tableau Software, Data Visualization Software, Data Analysis, R (Software), Ggplot2, Analytical Skills, Stakeholder Communications, Presentations, SQL, Data Quality, Data Collection, Data Processing

    4.9
    Rating, 4.9 out of 5 stars
    ·
    4.1K reviews

    Beginner · Professional Certificate · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    S

    SkillUp

    Generative AI: Transform Your Customer Support Career

    Skills you'll gain: Prompt Engineering, Generative AI Agents, Standard Operating Procedure, Generative AI, Customer Support, Client Support, Product Support, Procedure Development, AI Personalization, Customer Analysis, Personalized Service, Responsible AI, AI Integrations, Customer experience improvement, Customer Insights, Automation, Ethical Standards And Conduct

    4.9
    Rating, 4.9 out of 5 stars
    ·
    50 reviews

    Intermediate · Course · 1 - 4 Weeks

  • C

    Coursera

    Create Customer Support Data with Microsoft Excel

    Skills you'll gain: Microsoft Excel, Data Validation, Customer Data Management, Excel Formulas, Microsoft 365, Customer Relationship Management, Customer Support, Spreadsheet Software, Customer Service, Data Security, Data Management, Data Integrity, Invoicing, User Accounts, Editing

    5
    Rating, 5 out of 5 stars
    ·
    11 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    U

    Unilever

    Implementing Supply Chain Analytics

    Skills you'll gain: Descriptive Analytics, Supply Chain, Supply Chain Management, Supply Chain Systems, Supply Chain Planning, Predictive Analytics, Forecasting, Inventory and Warehousing, Inventory Management System, Statistical Programming, Query Languages, Data-Driven Decision-Making, Business Analytics, Advanced Analytics, Analytics, Inventory Control, SQL, Data Presentation, Data Analysis, Technical Communication

    4.6
    Rating, 4.6 out of 5 stars
    ·
    68 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    M

    Maven Analytics

    ChatGPT & Generative AI for Data Analytics

    Skills you'll gain: Prompt Engineering, Generative AI, Google Gemini, ChatGPT, Data Analysis Expressions (DAX), Power BI, Deep Learning, Excel Formulas, Analytics, Google Sheets, AI literacy, Microsoft Excel, Artificial Intelligence, Data Analysis, Python Programming, SQL, Business Intelligence, Data Science, Debugging

    4.8
    Rating, 4.8 out of 5 stars
    ·
    21 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    U

    University of Illinois Urbana-Champaign

    Text Mining and Analytics

    Skills you'll gain: Text Mining, Data Mining, Unstructured Data, Statistical Analysis, Natural Language Processing, Data-Driven Decision-Making, Analytics, Data Analysis, Statistical Machine Learning, Statistical Methods, Unsupervised Learning, Probability & Statistics, Correlation Analysis, Applied Machine Learning, Probability Distribution, Classification Algorithms, Model Optimization, Generative Model Architectures

    4.5
    Rating, 4.5 out of 5 stars
    ·
    741 reviews

    Mixed · Course · 1 - 3 Months

  • Status: Preview
    Preview
    U

    University of Washington

    Social Media Data Analytics

    Skills you'll gain: Social Media Analytics, Text Mining, Unstructured Data, Quantitative Research, Data Visualization, Statistical Analysis, Analysis, Data Presentation, Data Analysis, Statistical Methods, Data Mining, Analytics, Statistical Programming, Correlation Analysis, R (Software), Application Programming Interface (API), R Programming, Regression Analysis, Data Collection, Python Programming

    4.1
    Rating, 4.1 out of 5 stars
    ·
    298 reviews

    Intermediate · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer analytics courses

  • Using GenAI for Tailored Customer Emails: Coursera
  • Supply Chain Analytics Essentials: Rutgers the State University of New Jersey
  • Advanced Business Analytics Capstone: University of Colorado Boulder
  • GenAI in Data Analytics: Meta
  • Preparing for Your Retail Customer Service Role: CVS Health
  • Google Data Analytics (PT): Google
  • Generative AI: Transform Your Customer Support Career: SkillUp
  • Create Customer Support Data with Microsoft Excel: Coursera
  • Implementing Supply Chain Analytics: Unilever
  • ChatGPT & Generative AI for Data Analytics: Maven Analytics

Skills you can learn in Marketing

Market (economics) (28)
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Modeling (9)
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Brand Management (7)

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