Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Skills you'll gain: Cloud API, Google Cloud Platform, Text Mining, Application Programming Interface (API), LLM Application, Large Language Modeling, Generative AI, Prompt Engineering, Natural Language Processing, Jupyter, Python Programming, Classification Algorithms
★ 4.1 (7) · Intermediate · Guided Project · Less Than 2 Hours

Skills you'll gain: AI Workflows, Model Context Protocol, AI Orchestration, Agentic Workflows, Generative AI Agents, Software Testing, Email Automation, AI Integrations, Model Deployment, Prompt Engineering, Retrieval-Augmented Generation, Customer Support, Artificial Intelligence, Agentic systems, Large Language Modeling, OpenAI API, Tool Calling, Automation, Vector Databases
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Customer Insights, User Feedback, Customer Analysis, Customer experience improvement, Data Sharing, Business Research, User Accounts, Content Creation, Registration
Beginner · Guided Project · Less Than 2 Hours

Google Cloud
Skills you'll gain: Service Level, Product Support, Google Cloud Platform, Technical Support and Services, Technical Support, Cloud Services, Service Management, Personally Identifiable Information, Issue Tracking, Information Privacy, Technical Communication, Record Keeping, Problem Management
Beginner · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Product Support, Technical Support, End User Training and Support, Cloud Management, Technical Support and Services, Google Cloud Platform, Technical Communication, Identity and Access Management, Cloud Services, Service Level, Personally Identifiable Information, Issue Tracking, Data Cleansing, Problem Management, Incident Management
Beginner · Course · 1 - 4 Weeks

Yale University
Skills you'll gain: Environmental Science, Environment, Life Sciences, Storytelling, Culture, Liberal Arts, Anthropology, Social Sciences, Biology, Timelines, Human Development, Sustainable Systems, Systems Thinking, Visual Storytelling, World History, Physical Science, Physics, Ancient History
★ 4.9 (12) · Mixed · Course · 1 - 3 Months

Google Cloud
Skills you'll gain: Google Cloud Platform, Product Support, Service Level, Technical Support and Services, Technical Support, Cloud Services, Technical Communication, Record Keeping, Issue Tracking, Personally Identifiable Information, Incident Management
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Google Cloud Platform, Cloud Management, Data Sharing, Data Access, Cloud Computing, Cloud Security, Data Integration, Data Management, Data-Driven Decision-Making, Data Visualization
Beginner · Project · Less Than 2 Hours

Skills you'll gain: Model Evaluation, Model Training, Google Cloud Platform, Model Optimization, Model Deployment, Data Preprocessing, MLOps (Machine Learning Operations), Predictive Modeling, Google Analytics, Applied Machine Learning, Cloud Deployment, Cloud Storage, Machine Learning, Data Management
Intermediate · Project · Less Than 2 Hours
Skills you'll gain: Desktop Support, Package and Software Management, Technical Support and Services, Computer Hardware, Technical Support, Software Installation, System Support, Network Support, General Networking, Help Desk Support, Technical Documentation, Hardware Troubleshooting, Software Documentation, Customer Support, End User Training and Support, Computer Networking, Information Technology, Technical Writing, Computer Systems, Linux
★ 4.8 (165K) · Beginner · Course · 1 - 3 Months
University of Illinois Urbana-Champaign
Skills you'll gain: Data-Driven Marketing, Digital Brand Strategy, Digital Marketing Campaigns, Customer Engagement, Journey Mapping, Digital Marketing Tools, Direct Marketing, Driving engagement, Marketing Strategy and Techniques, Online Advertising, Digital Advertising, MarTech, Data Architecture, Strategic Marketing, Social Media Marketing, Consumer Behaviour, Customer Insights, Emerging Technologies, Experimentation, Data Visualization
★ 4.7 (23K) · Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Data Storytelling, Media Planning, Social Media Marketing, Google Ads, Email Marketing, Social Media Strategy, Order Fulfillment, Paid media, Social Media Management, Online Advertising, Search Engine Optimization, Performance Measurement, Spreadsheet Software, Client Services, Campaign Management, E-Commerce, Loyalty Programs, Marketing, Web Presence, Interviewing Skills
★ 4.8 (51K) · Beginner · Professional Certificate · 3 - 6 Months