Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Amazon Web Services
Skills you'll gain: Public Cloud, Cloud Computing Architecture, Cloud Computing, Application Programming Interface (API), Cloud Services, Scalability, Cloud Platforms, Amazon Web Services, Infrastructure As A Service (IaaS), Technical Services, Systems Administration, Solution Architecture, Security Engineering
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Applicant Tracking Systems, Workforce Management, Talent Acquisition, Talent Management, Staff Management, Payroll, Team Management, Timelines, Data Entry, Scheduling
Intermediate · Guided Project · Less Than 2 Hours

Skills you'll gain: Application Programming Interface (API), Restful API, ChatGPT, Generative AI, JSON, Full-Stack Web Development, Application Deployment, Secure Coding, User Interface (UI), Python Programming, User Interface (UI) Design, Application Development, Back-End Web Development, Debugging
Intermediate · Guided Project · Less Than 2 Hours

Skills you'll gain: Canva (Software), Design Elements And Principles, Graphic and Visual Design, Content Creation, Design, Graphic Design, Photo Editing
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Dashboard, Databases, Project Schedules, Data Visualization, Calendar Management, Customer Relationship Management (CRM) Software, Project Management, Document Management, Content Development and Management, Process Improvement and Optimization, File Management, Collaboration, User Accounts
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Object Oriented Programming (OOP), Java, Java Programming, Software Design, Software Testing, Application Development
Intermediate · Guided Project · Less Than 2 Hours

Skills you'll gain: Building Codes, Construction, Safety Training, Construction Inspection, Safety Assurance, Safety Standards, Building Services Engineering, Building Design, Facility Management and Maintenance, Hazard Analysis, Electrical Systems, HVAC, Control Systems, Design Specifications, Hydraulics, Systems Integration
Intermediate · Course · 1 - 4 Weeks

University of Illinois Urbana-Champaign
Skills you'll gain: Business Ethics, Decision Making, Culture, Cultural Diversity, Global Marketing, Branding, Intercultural Competence, Stakeholder Analysis, Brand Management, Consumer Behaviour
Beginner · Course · 1 - 3 Months

University of Colorado Boulder
Skills you'll gain: Field-Programmable Gate Array (FPGA), Hardware Design, Electronic Hardware, Program Development, Electronic Systems, System Design and Implementation, Eclipse (Software), Embedded Software, Embedded Systems, Development Environment, Software Development, Integrated Development Environments, Software Development Tools, Engineering Documentation, Build Tools, Laboratory Experience, Laboratory Reports, Laboratory Testing
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Security Management, Vulnerability Assessments, Threat Management, IT Management, Security Strategy, Cyber Governance, Risk Management Framework, Security Controls, Cyber Risk, Security Awareness, Disaster Recovery
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Sprint Retrospectives, Agile Product Development, Sprint Planning, Backlogs, Agile Methodology, Product Management, Product Roadmaps, User Story, Portfolio Management, Continuous Improvement Process, Interviewing Skills, Stakeholder Engagement, Prioritization, Goal Setting
Advanced · Course · 1 - 3 Months

University of Virginia
Skills you'll gain: User Story, Persona (User Experience), Agile Product Development, Design Thinking, Agile Methodology, Product Development, User Research, Persona Development, Usability Testing, Team Building, User Centered Design, Value Propositions, Innovation
Beginner · Course · 1 - 4 Weeks