• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Experience

Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Popular Customer Experience Courses and Certifications


  • G

    Google

    Foundations of Digital Marketing and E-commerce

    Skills you'll gain: Data Storytelling, Performance Measurement, Digital Media Strategy, Performance Metric, Search Engine Marketing, Conversion Funnel Analysis, Data-Driven Decision-Making, Search Engine Optimization, Branding, Web Analytics and SEO, Digital Marketing, Customer Engagement, Marketing Planning, Marketing Strategies, Marketing, E-Commerce, Email Marketing, Brand Awareness, Marketing Analytics, Performance marketing

    4.8 stars, 32K reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4.8 (32K) · Beginner · Course · 1 - 4 Weeks

    Status: Trending right now
    Trending right now
    Status: Free trial
    Free trial
  • G

    Google

    Conduct UX Research and Test Early Concepts

    Skills you'll gain: UI/UX Research, Usability Testing, Presentations, User Experience Design, User Experience, Usability, User Research, Design Research, Data Ethics, User Interface and User Experience (UI/UX) Design, Research Design, Prototyping, Research Methodologies, Information Privacy

    4.8 stars, 6.1K reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4.8 (6.1K) · Beginner · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • I

    IBM

    IBM AI Product Manager

    Skills you'll gain: Prompt Engineering, Prompt Patterns, AI Product Strategy, Product Planning, Generative AI, New Product Development, Product Management, Product Lifecycle Management, Responsible AI, Generative Model Architectures, Product Development, Innovation, Product Strategy, Machine Learning Methods, Commercialization, Prompt Engineering Tools, Generative Adversarial Networks (GANs), Generative AI Agents, Product Roadmaps, Artificial Intelligence

    4.7 stars, 36K reviews, Beginner, Professional Certificate, 3 - 6 Months

    ★ 4.7 (36K) · Beginner · Professional Certificate · 3 - 6 Months

    Status: Top AI program
    Top AI program
    Status: Free trial
    Free trial
  • I

    IBM

    Key Technologies for Business

    Skills you'll gain: Cloud Infrastructure, Responsible AI, Cloud Platforms, Cloud Computing, Cloud Computing Architecture, Cloud Services, Cloud Development, Data Literacy, Cloud Deployment, Machine Learning Methods, Data Mining, Cloud Security, Generative AI Agents, Generative AI, Cloud Technologies, Generative Model Architectures, Big Data, Data Analysis, Data Science, Business

    4.7 stars, 107K reviews, Beginner, Specialization, 3 - 6 Months

    ★ 4.7 (107K) · Beginner · Specialization · 3 - 6 Months

    Status: Free trial
    Free trial
  • U

    University of Michigan

    Programming for Everybody (Getting Started with Python)

    Skills you'll gain: Debugging, Programming Principles, Program Development, Computer Programming, Python Programming, Software Installation

    4.8 stars, 234K reviews, Beginner, Course, 1 - 3 Months

    ★ 4.8 (234K) · Beginner · Course · 1 - 3 Months

    Status: Free trial
    Free trial
  • I

    IBM

    IBM Relational Database Administrator with GenAI

    Skills you'll gain: Extract, Transform, Load, Database Administration, Data Warehousing, Web Scraping, Data Engineering, Data Pipelines, Database Architecture and Administration, Database Design, Database Management, Relational Databases, Linux Commands, SQL, Apache Kafka, Bash (Scripting Language), Apache Airflow, Shell Script, Data Store, Generative AI, Data Import/Export, Data Security

    4.6 stars, 62K reviews, Intermediate, Professional Certificate, 3 - 6 Months

    ★ 4.6 (62K) · Intermediate · Professional Certificate · 3 - 6 Months

    Status: Free trial
    Free trial
  • I
    U
    I

    Multiple educators

    Data Science Foundations

    Skills you'll gain: Dashboard Creation, Dashboard, Web Scraping, Pseudocode, Jupyter, Algorithms, Data Literacy, Data Mining, Data Analysis, R (Software), Correlation Analysis, Pandas (Python Package), NumPy, Data Import/Export, Predictive Modeling, Python Programming, Machine Learning Algorithms, Data Science, Machine Learning, Project Management

    4.6 stars, 118K reviews, Beginner, Specialization, 3 - 6 Months

    ★ 4.6 (118K) · Beginner · Specialization · 3 - 6 Months

    Category: Bestseller
    Bestseller
    Status: Free trial
    Free trial
  • I

    IBM

    Applied Data Science

    Skills you'll gain: Data Storytelling, Dashboard Creation, Dashboard, Data Presentation, Plotly, Data Visualization Software, Web Scraping, Data Visualization, Data Wrangling, Plot (Graphics), Exploratory Data Analysis, Model Evaluation, Data Analysis, Data Import/Export, Python Programming, Data Science, NumPy, Data Compilation, Data Collection, Machine Learning

    4.6 stars, 62K reviews, Beginner, Specialization, 3 - 6 Months

    ★ 4.6 (62K) · Beginner · Specialization · 3 - 6 Months

    Category: Job ready
    Job ready
    Status: Free trial
    Free trial
  • G

    Google

    Start the UX Design Process: Empathize, Define, and Ideate

    Skills you'll gain: User Experience Design, User Experience, Persona (User Experience), Web Content Accessibility Guidelines, User Story, UI/UX Research, User Centered Design, Design Thinking, User Research, Human Factors, Human Centered Design, Ideation, Competitive Analysis, Solution Design, Persona Development

    4.8 stars, 17K reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4.8 (17K) · Beginner · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • U

    University of Illinois Urbana-Champaign

    Digital Marketing

    Skills you'll gain: Data-Driven Marketing, Digital Brand Strategy, Digital Marketing Campaigns, Customer Engagement, Journey Mapping, Digital Marketing Tools, Direct Marketing, Driving engagement, Marketing Strategy and Techniques, Online Advertising, Digital Advertising, MarTech, Data Architecture, Strategic Marketing, Social Media Marketing, Consumer Behaviour, Customer Insights, Emerging Technologies, Experimentation, Data Visualization

    4.7 stars, 23K reviews, Beginner, Specialization, 3 - 6 Months

    ★ 4.7 (23K) · Beginner · Specialization · 3 - 6 Months

    Status: Trending right now
    Trending right now
    Status: Free trial
    Free trial
  • A

    Amazon Web Services

    AWS Cloud Support Associate

    Skills you'll gain: AWS Identity and Access Management (IAM), Infrastructure as Code (IaC), Command-Line Interface, Amazon CloudWatch, Identity and Access Management, AWS CloudFormation, Root Cause Analysis, Amazon DynamoDB, Customer Relationship Building, Network Troubleshooting, Amazon Web Services, Customer Relationship Management, Software Architecture, IT Automation, Cloud Computing, Technical Support and Services, Web Applications, Information Technology, Customer Service, Software Development

    4.8 stars, 6.9K reviews, Beginner, Professional Certificate, 3 - 6 Months

    ★ 4.8 (6.9K) · Beginner · Professional Certificate · 3 - 6 Months

    Category: Job ready
    Job ready
  • I

    IBM

    Data Engineering Foundations

    Skills you'll gain: Extract, Transform, Load, Web Scraping, Database Design, SQL, IBM DB2, Database Management, Data Store, Data Architecture, Relational Databases, Database Systems, Apache Hadoop, Databases, Big Data, Unit Testing, Database Development, Data Storage, Operational Databases, Data Import/Export, Python Programming, NumPy

    4.6 stars, 60K reviews, Beginner, Specialization, 3 - 6 Months

    ★ 4.6 (60K) · Beginner · Specialization · 3 - 6 Months

    Status: Free trial
    Free trial
1…272829…759

In summary, here are 10 of our most popular customer experience courses

  • Foundations of Digital Marketing and E-commerce: Google
  • Conduct UX Research and Test Early Concepts: Google
  • IBM AI Product Manager: IBM
  • Key Technologies for Business: IBM
  • Programming for Everybody (Getting Started with Python): University of Michigan
  • IBM Relational Database Administrator with GenAI: IBM
  • Data Science Foundations: IBM
  • Applied Data Science: IBM
  • Start the UX Design Process: Empathize, Define, and Ideate: Google
  • Digital Marketing: University of Illinois Urbana-Champaign

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok