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Customer Journey Courses

Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Popular Customer Journey Courses and Certifications


  • A

    Advancing Women in Tech

    Real-World Product Management

    Skills you'll gain: Product Roadmaps, Product Management, Agile Product Development, Customer Retention, Cross-Functional Team Leadership, Professional Networking, Product Planning, Financial Analysis, AI Product Strategy, Product Strategy, Design and Product, Technical Product Management, Product Requirements, Engineering Management, Product Development, Financial Statement Analysis, Customer Analysis, New Product Development, Performance Management, Interviewing Skills

    4.5 stars, 943 reviews, Beginner, Specialization, 3 - 6 Months

    ★ 4.5 (943) · Beginner · Specialization · 3 - 6 Months

    Status: Free trial
    Free trial
    Category: Build toward a degree
    Build toward a degree
  • P

    Pearson

    Introduction to Marketing and Strategic Planning

    Skills you'll gain: Product Planning, Marketing Planning, Strategic Marketing, Product Strategy, Product Marketing, Marketing, New Product Development, Marketing Strategy and Techniques, Business Planning, Marketing Strategies, Marketing Management, Marketing Operations, Strategic Planning, Competitive Analysis, Promotional Strategies, Consumer Behaviour, Business Strategies, Decision Making, Value Propositions, Strategic Decision-Making

    Beginner · Course · 1 - 4 Weeks

    Category: New
    New
    Status: Free trial
    Free trial
  • S

    Sage Publications

    Brand Management

    Skills you'll gain: Brand Strategy, Brand Management, Brand Marketing, Brand Awareness, Branding, Integrated Marketing Communications, Design Thinking, Marketing Psychology, Crisis Management, Customer Insights, Global Marketing, Marketing Management, Strategic Marketing, Digital Brand Strategy, Marketing, Data-Driven Marketing, Performance Measurement, Marketing Communications, Innovation, Case Studies

    Beginner · Specialization · 1 - 3 Months

    Category: New
    New
    Status: Free trial
    Free trial
  • F

    Fundação Instituto de Administração

    Strategic Sales Management

    Skills you'll gain: Sales Management, Sales Strategy, Customer Engagement, Sales Process, Sales, Sales Training, Selling Techniques, Case Studies, Sales Support, Sales Enablement, Business Planning, General Sales Practices, Conflict Management, Marketing, Marketing Planning, Strategic Marketing, Market Intelligence, Product Planning, Customer Analysis, Competitive Intelligence

    4.5 stars, 545 reviews, Intermediate, Specialization, 3 - 6 Months

    ★ 4.5 (545) · Intermediate · Specialization · 3 - 6 Months

    Status: Free trial
    Free trial
  • E

    Edureka

    Generative AI for Business Process Automation

    Skills you'll gain: Prompt Engineering, Responsible AI, Prompt Engineering Tools, Business Workflow Analysis, Business Process Automation, Data Ethics, AI Enablement, Make.com, Generative AI, Workflow Management, AI Personalization, ChatGPT, Business Operations, Microsoft Copilot, Artificial Intelligence, Business Planning, Business Communication, Customer Engagement, Enterprise Application Management, Canva (Software)

    Intermediate · Course · 1 - 4 Weeks

    Category: New
    New
    Status: Free trial
    Free trial
  • M

    Microsoft

    Extract, Transform and Load Data in Power BI

    Skills you'll gain: Extract, Transform, Load, Power BI, Data Integrity, Data Validation, Data Transformation, Data Cleansing, Data Storage, Data Quality, Data Analysis, Data Integration, Data Import/Export

    4.6 stars, 1.1K reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4.6 (1.1K) · Beginner · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • G

    Google

    Design a User Experience for Social Good & Prepare for Jobs

    Skills you'll gain: User Experience Design, User Experience, User Interface and User Experience (UI/UX) Design, Cross Platform Development, Experience Design, User Centered Design, UI/UX Research, Responsive Web Design, Human Centered Design, Web Design, Web Presence, Usability, Design Research, Design Thinking, Design Strategies, Usability Testing, Prototyping, Generative AI, Ideation

    4.8 stars, 5.1K reviews, Beginner, Course, 1 - 4 Weeks

    ★ 4.8 (5.1K) · Beginner · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • U

    University of Colorado System

    Data Warehousing for Business Intelligence

    Skills you'll gain: Business Intelligence, Database Design, Business Intelligence Software, Decision Support Systems, Data Warehousing, Database Development, Relational Databases, Data Modeling, Performance Measurement, Database Software, Database Management Systems, Database Management, SQL, Star Schema, Business Analytics, Dashboard, Data Governance, Data Integration, Dashboard Creation, Data Visualization

    4.5 stars, 4.1K reviews, Advanced, Specialization, 3 - 6 Months

    ★ 4.5 (4.1K) · Advanced · Specialization · 3 - 6 Months

    Status: Free trial
    Free trial
  • P

    Packt

    DAX for Humans

    Skills you'll gain: Data Analysis Expressions (DAX), Key Performance Indicators (KPIs), Power BI, Earned Value Management, Business Metrics, Project Performance, Performance Measurement, Customer Analysis, Marketing Analytics, Performance Metric, Project Controls, Performance Analysis, Customer Insights, Business Intelligence, Business Analytics, Data Visualization, Interactive Data Visualization, Data Analysis, Business Analysis, Operations Management

    Beginner · Specialization · 3 - 6 Months

    Category: New
    New
    Status: Free trial
    Free trial
  • U

    University of Minnesota

    Agile Software Development

    Skills you'll gain: User Story, Agile Software Development, Agile Methodology, Agile Project Management, Agile Product Development, Scrum (Software Development), Sprint Planning, Software Development Methodologies, Release Management

    4.7 stars, 7.5K reviews, Intermediate, Course, 1 - 4 Weeks

    ★ 4.7 (7.5K) · Intermediate · Course · 1 - 4 Weeks

    Status: Free trial
    Free trial
  • S

    Sage Publications

    Foundations of Sales and Consumer Behavior

    Skills you'll gain: B2B Sales, Sales Strategy, Consumer Behaviour, Sales, Sales Management, Business Marketing, General Sales Practices, Selling Techniques, Marketing Channel, Brand Loyalty, Sales Process, Marketing Strategies, Marketing, Customer Analysis, Sales Enablement, Specialized Sales, Cross-Channel Marketing, Marketing Effectiveness, Business-To-Consumer, Sales Support

    Beginner · Course · 1 - 3 Months

    Category: New
    New
    Status: Free trial
    Free trial
  • D
    A

    Multiple educators

    DeepLearning.AI Data Engineering

    Skills you'll gain: Data Store, Apache Airflow, Data Modeling, Data Pipelines, Data Storage, Data Storage Technologies, Data Architecture, Requirements Analysis, Data Processing, Data Warehousing, Query Languages, Data Preprocessing, Apache Hadoop, Requirements Elicitation, Vector Databases, Extract, Transform, Load, Data Lakes, Data Integration, Infrastructure as Code (IaC), Data Management

    4.7 stars, 624 reviews, Intermediate, Professional Certificate, 3 - 6 Months

    ★ 4.7 (624) · Intermediate · Professional Certificate · 3 - 6 Months

    Category: Job skills
    Job skills
    Status: Free trial
    Free trial
1…333435…400

In summary, here are 10 of our most popular customer journey courses

  • Real-World Product Management: Advancing Women in Tech
  • Introduction to Marketing and Strategic Planning: Pearson
  • Brand Management: Sage Publications
  • Strategic Sales Management: Fundação Instituto de Administração
  • Generative AI for Business Process Automation: Edureka
  • Extract, Transform and Load Data in Power BI: Microsoft
  • Design a User Experience for Social Good & Prepare for Jobs: Google
  • Data Warehousing for Business Intelligence: University of Colorado System
  • DAX for Humans: Packt
  • Agile Software Development: University of Minnesota

Skills you can learn in Marketing

Market (economics) (28)
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Marketing Strategy (14)
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Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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