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Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.


Popular Customer Service Courses and Certifications


  • C

    Coursera

    How to create presentations using Canva

    Skills you'll gain: Canva (Software), Multimedia, Visual Design, Graphical Tools, Graphic Design

    4.5
    Rating, 4.5 out of 5 stars
    ·
    225 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • G

    Google Cloud

    Architecting with Google Compute Engine en Español

    Skills you'll gain: Identity and Access Management, Cloud Infrastructure, Google Cloud Platform, Cloud Deployment, Application Deployment, Google App Engine, Cloud Applications, Kubernetes, Load Balancing, Cloud Management, Microservices, Infrastructure As A Service (IaaS), Cloud-Native Computing, Cloud Security, CI/CD, Cloud Computing, Cloud Solutions, Cloud Computing Architecture, Cloud Services, Data Storage Technologies

    4.8
    Rating, 4.8 out of 5 stars
    ·
    1.6K reviews

    Intermediate · Specialization · 3 - 6 Months

  • T

    The Chinese University of Hong Kong

    Entrepreneurship

    Skills you'll gain: Entrepreneurship, Market Opportunities, Innovation, Ideation, Initiative and Leadership, Business Planning, Entrepreneurial Finance, Leadership Development, New Business Development, New Product Development, Financial Analysis, Business Strategy, Market Research, Presentations, Business Modeling, Financial Modeling, Prioritization, Fundraising

    4.7
    Rating, 4.7 out of 5 stars
    ·
    306 reviews

    Beginner · Course · 1 - 3 Months

  • I

    IESE Business School

    Strategy and Sustainability

    Skills you'll gain: Sustainable Business, Corporate Sustainability, Environmental Social And Corporate Governance (ESG), Sustainable Development, Corporate Strategy, Business Strategy, Organizational Strategy, Environmental Issue, Strategic Thinking, Environmental Regulations, Compliance Management, Stakeholder Engagement, Consumer Behaviour, Advocacy

    4.7
    Rating, 4.7 out of 5 stars
    ·
    581 reviews

    Beginner · Course · 1 - 3 Months

  • Y

    Yonsei University

    Deep Learning for Business

    Skills you'll gain: Deep Learning, Artificial Intelligence and Machine Learning (AI/ML), Tensorflow, Artificial Neural Networks, Convolutional Neural Networks, Machine Learning Methods, Recurrent Neural Networks (RNNs), Technology Strategies, Business Strategy, Machine Learning Software, Business Modeling, Business Strategies, Natural Language Processing, Artificial Intelligence, Machine Learning, Company, Product, and Service Knowledge, Unsupervised Learning

    4.4
    Rating, 4.4 out of 5 stars
    ·
    687 reviews

    Beginner · Course · 1 - 3 Months

  • U

    University of Illinois Urbana-Champaign

    Developing a Marketing Mix for Growth

    Skills you'll gain: Product Lining, Communication Planning, Product Strategy, Marketing, Product Assortment, Integrated Marketing Communications, Strategic Marketing, Marketing Management, Product Lifecycle Management, Product Planning, Marketing Communications, Advertising, Marketing Strategies, Marketing Channel, Advertising Campaigns, Consumer Behaviour, Promotional Strategies, Market Opportunities, Value Propositions, Writing

    Build toward a degree

    4.8
    Rating, 4.8 out of 5 stars
    ·
    734 reviews

    Beginner · Course · 1 - 4 Weeks

  • P

    Pontificia Universidad Católica de Chile

    Planificación y gestión estratégica para Pymes

    Skills you'll gain: Sales Management, Customer Relationship Management, Financial Data, Strategic Planning, Financial Statement Analysis, Financial Analysis, Business Modeling, Customer Analysis, Business Planning, Business Strategies, Business Strategy, Financial Acumen, Sales Strategy, Strategic Decision-Making, Small Business Accounting, Accounting, Entrepreneurship, Decision Making, Organizational Strategy, Business Acumen

    4.9
    Rating, 4.9 out of 5 stars
    ·
    1K reviews

    Beginner · Course · 1 - 3 Months

  • V

    Voxy

    English Language Skills A2-B1 CEFR: Low-Intermediate

    Skills you'll gain: Stress Management, Goal Setting, Nutrition and Diet, Professional Development, Language Competency, Personal Development, Organizational Skills, English Language, Nutrition Education, Planning, Technical Communication, Product Knowledge, Productivity, Language Learning, Social Skills, Professionalism, Customer Service, Verbal Communication Skills, Interpersonal Communications, Inbound Calls

    4.6
    Rating, 4.6 out of 5 stars
    ·
    575 reviews

    Intermediate · Specialization · 3 - 6 Months

  • U

    University of Michigan

    Extended Reality for Everybody

    Skills you'll gain: Augmented and Virtual Reality (AR/VR), Augmented Reality, Storyboarding, Virtual Reality, Unreal Engine, Interactive Design, Usability Testing, Design Thinking, 3D Assets, Virtual Environment, User Experience, Experience Design, Prototyping, Unity Engine, User Experience Design, Interaction Design, Visual Storytelling, Design, Disabilities, Emerging Technologies

    4.7
    Rating, 4.7 out of 5 stars
    ·
    597 reviews

    Beginner · Specialization · 1 - 3 Months

  • Status: Hot New Release
    Hot New Release
    C

    Coursera

    Sales Excellence

    Skills you'll gain: Sales Territory Management, Sales Pipelines, Cold Calling, Regional Sales, Closing (Sales), Product Knowledge, Personalized Campaigns, Sales Presentations, Sales Strategy, Lead Generation, B2B Sales, Consultative Selling, Sales Prospecting, Microsoft Copilot, AI Personalization, Email Automation, Customer Relationship Management (CRM) Software, Generative AI, ChatGPT, Customer Engagement

    4.6
    Rating, 4.6 out of 5 stars
    ·
    484 reviews

    Intermediate · Specialization · 3 - 6 Months

  • C

    Corporate Finance Institute

    BI Essentials for Finance Analysts (Power BI Edition)

    Skills you'll gain: Data Analysis Expressions (DAX), Power BI, Snowflake Schema, Data Modeling, SQL, Dashboard, Microsoft Excel, Business Intelligence, Data Import/Export, Dashboard Creation, Business Reporting, Business Intelligence Software, Excel Formulas, Databases, Spreadsheet Software, Performance Reporting, Data Manipulation, Data Transformation, Financial Analysis, Data Visualization

    4.8
    Rating, 4.8 out of 5 stars
    ·
    400 reviews

    Beginner · Specialization · 3 - 6 Months

  • Y

    Yonsei University

    International B2B (Business to Business) Marketing

    Skills you'll gain: Business Marketing, B2B Sales, Global Marketing, Business-To-Consumer, Market Opportunities, Strategic Marketing, Growth Strategies, Marketing, Marketing Management, Marketing Channel, New Business Development, Customer Engagement, Promotional Strategies, Marketing Strategies, Business Strategies, Product Marketing, Innovation, Marketing Communications

    4.6
    Rating, 4.6 out of 5 stars
    ·
    608 reviews

    Mixed · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer service courses

  • How to create presentations using Canva: Coursera
  • Architecting with Google Compute Engine en Español: Google Cloud
  • Entrepreneurship: The Chinese University of Hong Kong
  • Strategy and Sustainability: IESE Business School
  • Deep Learning for Business: Yonsei University
  • Developing a Marketing Mix for Growth: University of Illinois Urbana-Champaign
  • Planificación y gestión estratégica para Pymes: Pontificia Universidad Católica de Chile
  • English Language Skills A2-B1 CEFR: Low-Intermediate: Voxy
  • Extended Reality for Everybody: University of Michigan
  • Sales Excellence: Coursera

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

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