Resolving conflict in a positive manner is a skill that can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions.
Offered By
Conflict Management SpecializationUniversity of California, IrvineAbout this Course
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Flexible deadlines
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Shareable Certificate
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100% online
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Course 2 of 4 in the
Approx. 4 hours to complete
English
Subtitles: Arabic, French, Portuguese (European), Italian, Vietnamese, Korean, German, Russian, English, Spanish
Skills you will gain
- Active Listening
- Communication
- Management
- Collaboration
Flexible deadlines
Reset deadlines in accordance to your schedule.
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Course 2 of 4 in the
Approx. 4 hours to complete
English
Subtitles: Arabic, French, Portuguese (European), Italian, Vietnamese, Korean, German, Russian, English, Spanish
Offered by
University of California, Irvine
Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways.
Syllabus - What you will learn from this course
1 hour to complete
Getting Started
Get started with the course! Begin by reading the Course Overview and completing the Pre-Course Survey.
1 hour to complete
1 video (Total 3 min), 3 readings
1 hour to complete
Active Listening Skills
In this module we will begin by examining active listening skills as a means of reaching a resolution. We will then shift our attention to recognizing conflict and knowing when to intervene. Lastly, we will discuss the five approaches to conflict.
1 hour to complete
9 videos (Total 32 min)
1 hour to complete
Communication Problems and Skills
In this module we will discuss one of the approaches to conflict discussed in the previous module, the Collaborative Solution. Specifically, we will focus on how to get to the facts and how to set the collaborative stage.
1 hour to complete
9 videos (Total 27 min)
2 hours to complete
Usable Plan
In this module we will define "position" and "interest," as they pertain to conflict resolution. In doing so we will underscore the importance of moving from position to interest. Furthermore, we will examine how to create an action plan with the end goal of producing an agreed upon solution.
2 hours to complete
9 videos (Total 33 min)
21 minutes to complete
Course Wrap-up
Congratulations! You've made it to the end of the course. Please watch the end of course video, read the message from UCI Extension, and complete the post-course survey.
21 minutes to complete
1 video (Total 1 min), 2 readings
Reviews
- 5 stars60.82%
- 4 stars25.74%
- 3 stars8.31%
- 2 stars2.96%
- 1 star2.16%
TOP REVIEWS FROM CONFLICT RESOLUTION SKILLS
by SGApr 19, 2020
All the concepts of active listening skills, communication, approaches to resolve conflicts and arriving at a collaborative solution explained very well with personal examples and interviews.
by PWJan 17, 2020
Content is really good and well explained. It is easy to practice the skills learnt at the workplace as well as day to day life situations.
by AAMar 18, 2018
Great source of beginner information. I enjoyed most of all the case studies, and would like to see more practical application of the material the course covers.
by VCApr 29, 2020
Design of the course is excellent with videos, book reviews, case studies and interviews with field experts. I love this course and enjoyed a lot and I learned so many concepts.
About the Conflict Management Specialization
Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your intercultural communication skills. In this Specialization, you’ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies. In the final Capstone Project, you’ll analyze a specific conflict and outline an approach to management and resolution.
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