Preparing for Your Retail Customer Service Role

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Preparing for Your Retail Customer Service Role

This course is part of CVS Health Retail Customer Service Professional Certificate

Instructor: Cory McLaren

1,727 already enrolled

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2 modules

Gain insight into a topic and learn the fundamentals.

17 reviews

Beginner level

Recommended experience

6 hours to complete

Flexible schedule

Learn at your own pace

2 modules

Gain insight into a topic and learn the fundamentals.

17 reviews

Beginner level

Recommended experience

6 hours to complete

Flexible schedule

Learn at your own pace

Skills you'll gain

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

1 assignment¹

AI Graded see disclaimer

Taught in English

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Build your Business Essentials expertise

This course is part of the CVS Health Retail Customer Service Professional Certificate

When you enroll in this course, you'll also be enrolled in this Professional Certificate.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate from CVS Health

There are 2 modules in this course

This course provides resume and social media presence guidance to learners looking for a career in customer service. This allows you to optimize your resume for a customer service position and be prepared for your first interview. In addition, you will apply your knowledge gained over the previous courses in the program to a hands-on project that allows you to demonstrate the skills you’ve learned in each course.

This week you learn about the hiring process for a customer service position as well as how to find jobs to apply for. You also learn how to create a resume and how to prepare for your job interview.

What's included

15 videos7 readings1 assignment1 discussion prompt

15 videosTotal 29 minutes

Introduction: CVS Health Customer Service Professional Certificate3 minutes
Preparing for Your Retail Customer Service Role Course Overview1 minute
Introduction to Your Instructor - Cory2 minutes
Introduction: Career and Job Search Information1 minute
Overview of Hiring Process2 minutes
Hear from: Denielle Booth1 minute
What to Expect from the Hiring Process2 minutes
Overview: How to Find Available Positions2 minutes
Components of a Resume3 minutes
Keywords to Include 2 minutes
How to Create a Resume2 minutes
Overview: Preparing for Your Interview3 minutes
Professional Communication2 minutes
Overview: When You Get the Job2 minutes
Weekly Review: Career and Job Search Information1 minute

7 readingsTotal 170 minutes

Preparing for Your Retail Customer Service Role Course Syllabus30 minutes
How to Be Successful in this Course10 minutes
Careers at CVS Health Retail Locations30 minutes
Summary: The Retail Hiring Process30 minutes
Summary: Preparing Your Resume30 minutes
Prepare for Your Interview - Workbook10 minutes
Summary: Preparing for your Interview30 minutes

1 assignmentTotal 30 minutes

Activity: Create a resume30 minutes

1 discussion promptTotal 10 minutes

Meet and Greet10 minutes

This week you apply all the skills you have learned throughout the entire program to a project involving real-world scenarios.

What's included

2 videos1 reading1 peer review

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructor

Cory McLaren

CVS Health

4 Courses14,792 learners

Offered by

CVS Health

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Reviewed on Feb 2, 2025

great course filled with innovative tips on how to improve your customer service skills overall just a great experience

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Frequently asked questions

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

When you enroll in the course, you get access to all of the courses in the Certificate, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.