About this Course

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Learner Career Outcomes

25%

started a new career after completing these courses

12%

got a tangible career benefit from this course
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Flexible deadlines
Reset deadlines in accordance to your schedule.
Beginner Level
Approx. 12 hours to complete
English
Subtitles: English

Learner Career Outcomes

25%

started a new career after completing these courses

12%

got a tangible career benefit from this course
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Flexible deadlines
Reset deadlines in accordance to your schedule.
Beginner Level
Approx. 12 hours to complete
English
Subtitles: English

Offered by

The George Washington University logo

The George Washington University

Syllabus - What you will learn from this course

Content RatingThumbs Up99%(2,408 ratings)Info
Week
1

Week 1

2 hours to complete

Establishing a Framework for Quality & Safety

2 hours to complete
5 videos (Total 44 min), 2 readings, 1 quiz
5 videos
An Interview with Peggy O’Kane, Founding & Current President of the National Committee for Quality Assurance (NCQA)18m
The Unsettling Facts7m
Models for Change10m
Summary2m
2 readings
Please tell us more about you as a learner....10m
Module 1 Readings & Resources40m
1 practice exercise
Module 1 Practice Quiz10m
Week
2

Week 2

2 hours to complete

Safety as a First Principle of Quality

2 hours to complete
6 videos (Total 35 min), 1 reading, 1 quiz
6 videos
The Lewis Blackman Story1m
The Science of Patient Safety11m
Systems Re-Engineering7m
Human Factors7m
Summary3m
1 reading
Module 2 Readings & Resources40m
1 practice exercise
Module 2 Quiz20m
Week
3

Week 3

2 hours to complete

Measures & Measurement

2 hours to complete
6 videos (Total 54 min), 2 readings, 1 quiz
6 videos
A Framework for Measures14m
What Makes a Good Measure?16m
Measurement: Why & What8m
Use & Reporting of Measures4m
Summary2m
2 readings
Module 3 Readings & Resources40m
Desirable Measures Checklist20m
1 practice exercise
Module 3 Quiz20m
Week
4

Week 4

4 hours to complete

Quality and Safety Improvement Science

4 hours to complete
6 videos (Total 60 min), 1 reading, 2 quizzes
6 videos
Identifying the Problem & Benchmarking9m
Quality Improvement Process20m
QI as a Team Sport6m
Quality Innovations: An Interview with Jesse Hines19m
Summary1m
1 reading
Module 4 Readings and Resources40m
1 practice exercise
Module 4 Quiz20m

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Frequently Asked Questions

  • Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:

    • The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
    • The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
  • When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

  • You will be eligible for a full refund until two weeks after your payment date, or (for courses that have just launched) until two weeks after the first session of the course begins, whichever is later. You cannot receive a refund once you’ve earned a Course Certificate, even if you complete the course within the two-week refund period. See our full refund policy.

  • Yes, Coursera provides financial aid to learners who cannot afford the fee. Apply for it by clicking on the Financial Aid link beneath the "Enroll" button on the left. You’ll be prompted to complete an application and will be notified if you are approved. Learn more.

  • This continuing nursing education activity has been approved by the Maryland Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. Nursing CE Contact Hours: 10.5.

    Healthcare professionals interested in earning the Nursing CE contact hours must:

    1) Enroll in the course and purchase the $49 Coursera Certificate option

    2) Register for the Nursing CE contact hours through the George Washington University School of Nursing via the link below. There is an additional non-refundable fee of $60.

    3) Successfully complete the course. This requires completion of all modules, reading of all required materials, and a passing score of 80% or higher on all quizzes.

    Register for Nursing CE: http://conta.cc/2uePVXA

  • This Course doesn't carry university credit, but some universities may choose to accept Course Certificates for credit. Check with your institution to learn more. Online Degrees and Mastertrack™ Certificates on Coursera provide the opportunity to earn university credit.

More questions? Visit the Learner Help Center.