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There are 4 modules in this course
The traditional approach to pricing based on costs works to pay the bills, but it leaves revenue on the table. You can, in fact, price your products in a way that increases sales--if you know what your customers are willing to pay and can leverage psychology to create better deal and discount plans. In this course, we'll show you how to price a product based on how your customers value it and the psychology behind their purchase decisions. Developed at the Darden School of Business at the University of Virginia, and led by top-ranked Darden faculty and Boston Consulting Group global pricing experts, this course provides an in-depth understanding of value-based pricing and how to use it to capture more revenue.
By the end of this course, you'll be able to...
-- Apply knowledge of customer value to price products
-- Leverage core value-based pricing techniques to inform pricing decisions
-- Measure customer willingness to pay using models (surveys, conjoint analysis, other data)
-- Use knowledge of consumer psychology to set prices beneficial to both consumers and sellers
Welcome to Week 1! We kick off the week with an overview of the course so that you'll know what to expect with an optional review of the specialization and three pricing lenses (watch these if you want a refresher). Then we'll dive into the content! This week, you'll learn about customer value--what it is and its relevance to pricing. You'll see how consumers make decisions--and why knowing consumers' willingness to pay is so important when setting a product's price. Next, we'll take a look at customer value in developing economies and how and why companies succeed (or not!) with value-based pricing in these markets. You'll finish the week with a solid understanding of "customer value" and how that impacts pricing strategy.
Consumer Decision Process: Involvement and Visibility•3 minutes
Mapping Purchase Processes•10 minutes
Customer Value and Value Drivers•6 minutes
Differentiating Customer Value by Customer Segment•5 minutes
Willingness to Pay and Demand Curves•8 minutes
Serving Consumers in Developing Economies•8 minutes
Story of Nano•9 minutes
Story of Ala•8 minutes
Pricing Strategies for Developing Economies•1 minute
Week 1 Takeaways•1 minute
3 readings•Total 30 minutes
Course Overview & Requirements•10 minutes
Survey•10 minutes
Using Discussion Forums to Deepen Your Learning•10 minutes
3 assignments•Total 63 minutes
Practice Quiz on Customer Value Basics•21 minutes
Practice Quiz on Customer Value in Developing Economies•12 minutes
Week 1 Understanding Customer Value Quiz•30 minutes
3 discussion prompts•Total 30 minutes
Where do you see examples of the three lenses at work?•10 minutes
Meet and Greet•10 minutes
Lessons from Unilever and Tata•10 minutes
Implementing Value-based Pricing
Module 2•3 hours to complete
Module details
Now that you have an understanding of customer value, let's dive into value-based pricing in greater depth. This week, we'll show you how to price to the demand curve using three tools: the price piano, the price ladder, and incentive curves. We'll take a look at customer value drivers in a B2B context and walk through a process to price a new product. Then Ron and Thomas will show you how price elasticity plays into value-based pricing. Implementing value-based pricing requires detailed analysis. Let's get started!
What's included
11 videos4 assignments
Show info about module content
11 videos•Total 62 minutes
Week 2 Introduction•1 minute
Price to Demand Curve•7 minutes
Application of Price to Demand Curve: Price Piano•7 minutes
Application of Price to Demand Curve: Price Ladder•7 minutes
Application of Price to Demand Curve: Incentive Curves•5 minutes
Customer Value Drivers in a B2B Context•4 minutes
Value-based Price Setting for a New Product: Steps 1&2•7 minutes
Value-based Price Setting for a New Product: Steps 3-5•10 minutes
Price Elasticity: Intersection of Economics and Customer Value 1•8 minutes
Price Elasticity: Intersection of Economics and Customer Value 2•6 minutes
Week 2 Takeaways•1 minute
4 assignments•Total 93 minutes
Practice Quiz on Pricing to the Demand Curve•18 minutes
Practice Quiz on Pricing New Products•9 minutes
Practice Quiz on Pricing Based on Economics and Customer Value•30 minutes
As you learned in Week 1, understanding customer willingness to pay (WTP) is critical for effective pricing. This week, we'll show you two ways to measure willingness to pay: surveys and conjoint analysis. You'll see how one company, Adios Junk Mail, used surveys to better understand WTP. Conjoint is a terrific tool, and we'll walk you through how it's used to determine product preferences and prices. You'll finish the week with a solid understanding of how to measure customer preferences and use this information in your pricing strategy.
What's included
15 videos1 reading4 assignments
Show info about module content
15 videos•Total 67 minutes
Week 3 Introduction & Overview of Methods to Assess WTP•2 minutes
Obtaining Willingness to Pay from Surveys•6 minutes
Interpreting Combined Survey Data•6 minutes
Case Intro: Adios Junk Mail•1 minute
Case Debrief: Adios Junk Mail•2 minutes
Conjoint Analysis Applications•4 minutes
Why Conjoint?•4 minutes
Conjoint Analysis: Steps 1-3•8 minutes
Conjoint Analysis: Step 4 and Product Preferences•7 minutes
Attribute Trade-offs•3 minutes
Attribute Importances•4 minutes
Conjoint Analysis: Willingness to Pay•6 minutes
Conjoint Analysis: Other Ways to Interpret Data•4 minutes
Conjoint Analysis: Propensity Modeling•8 minutes
Week 3 Takeaways•1 minute
1 reading•Total 90 minutes
Case: Adios Junk Mail•90 minutes
4 assignments•Total 81 minutes
Practice Quiz on Obtaining WTP from Surveys•12 minutes
Last week you considered pricing using a rational utility model. But humans are not always rational beings--and your pricing strategy needs to consider other behavioral drivers. We'll look at the psychology behind consumer purchase decisions and the mental accounting that impacts those decisions. Next we'll consider consumer price perceptions and ways to frame prices and create better deals and discount plans that work for both the consumer and the seller. Then, we'll take a look at two real-world cases, the Portland Trailblazers and Fidelity Investments so that you can practice using tools from throughout the course in a real-world case. You'll finish the course with fresh insights into value-based pricing and its applications.
What's included
15 videos1 reading4 assignments1 peer review
Show info about module content
15 videos•Total 78 minutes
Week 4 Introduction•2 minutes
Mental Accounting and Price Perceptions•7 minutes
Money Is Not Money•5 minutes
What We Can Learn from Ginsu Knives•6 minutes
Integrating Losses•7 minutes
Minimizing Losses and Give a Win with a Loss•7 minutes
Considering Consumer Price Perceptions: The Framing Effect•5 minutes
Gain and Loss Frames in Pricing•3 minutes
The Pain of Paying•3 minutes
Separate the Pain of Paying from Consumption•6 minutes
Anchoring and Price Primacy•5 minutes
Visual Tricks, Free as a Special Price, and Hedonic Bundling•9 minutes
Price Decoy•6 minutes
Applying the Customer Value Lens: Subscription Pricing•5 minutes
Week 4 Takeaways & Course Wrap-up•2 minutes
1 reading•Total 10 minutes
Case Debrief Videos•10 minutes
4 assignments•Total 57 minutes
Practice Quiz on Mental Accounting•8 minutes
Practice Quiz on Consumer Price Perceptions•9 minutes
Practice Quiz on Mental Shortcuts that Affect Pricing•10 minutes
Week 4 Consumer Psychology Quiz•30 minutes
1 peer review•Total 160 minutes
Value-based Pricing•160 minutes
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A premier institution of higher education, The University of Virginia offers outstanding academics, world-class faculty, and an inspiring, supportive environment. Founded by Thomas Jefferson in 1819, the University is guided by his vision of discovery, innovation, and development of the full potential of students from all walks of life. Through these courses, global learners have an opportunity to study with renowned scholars and thought leaders.
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