Learn how to communicate more effectively at work and achieve your goals. Taught by award-winning Wharton professor and best-selling author Maurice Schweitzer, Improving Communications Skills is an essential course designed to give you both the tools you need to improve your communication skills, and the most successful strategies for using them to your advantage. You'll learn how to discover if someone is lying (and how to react if they are), how to develop trust, the best method of communication for negotiation, and how to apologize. You'll also learn when to cooperate and when to compete, how to create persuasive messages, ask thoughtful questions, engage in active listening, and choose the right medium (face-to-face conversation, video conference, phone call, or email) for your messages. By the end of the course, you'll be able to understand what others want, respond strategically to their wants and needs, craft convincing and clear messages, and develop the critical communication skills you need to get ahead in business and in life.
This course is part of the Achieving Personal and Professional Success Specialization
About this Course
Skills you will gain
- goal setting
Syllabus - What you will learn from this course
Cooperation, Competition, and Comparisons
- 5 stars75.33%
- 4 stars19.04%
- 3 stars3.61%
- 2 stars1.22%
- 1 star0.77%
TOP REVIEWS FROM IMPROVING COMMUNICATION SKILLS
This course is very usefull and i learnt so many things from this course. A special thanks to Coursera team to make me learn the course and providing the courses in a effecient manner.
I really enjoyed this course. It was very clear and straight to the point. I just need to go ahead and start trying to apply what I learned and I'm sure I'll get some extra questions then.
I loved the course, its is simple clear and share a critical view on how we can communicate.
The examples and teaching helped in understanding and diagnosis of each problem in communication.
This is one of the best courses I've attended. The instructor was impressive. I learned a lot from this course. I absolutely recommend this course to anyone willing to improve her/his communication.
About the Achieving Personal and Professional Success Specialization
Frequently Asked Questions
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