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Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • Status: Free Trial
    Free Trial
    U

    University of Illinois Urbana-Champaign

    Strategic Technology Management

    Skills you'll gain: Organizational Change, Innovation, Change Management, Business Modeling, Technology Strategies, Product Lifecycle Management, New Product Development, Business Transformation, Product Development, Customer Insights, Organizational Leadership, Organizational Development, Process Development, Organizational Strategy, Business Strategy, Strategic Thinking, Cross-Functional Team Leadership, Culture Transformation, Product Management, Customer Analysis

    4.7
    Rating, 4.7 out of 5 stars
    ·
    141 reviews

    Beginner · Specialization · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    I

    ISC2

    Network Security

    Skills you'll gain: Network Security, Cybersecurity, Cyber Attacks, IT Security Architecture, Infrastructure Security, Threat Detection, Computer Networking, Data Centers, General Networking, Distributed Denial-Of-Service (DDoS) Attacks, Intrusion Detection and Prevention, Threat Management, Cloud Services, Data Security, Network Planning And Design, Firewall, Cloud Security, OSI Models, Network Protocols, Network Model

    4.7
    Rating, 4.7 out of 5 stars
    ·
    251 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    H

    HubSpot Academy

    Sales Training: Inbound Business Strategy

    Skills you'll gain: Prospecting and Qualification, Lead Generation, Consumer Behaviour, Sales Enablement, Sales Training, Sales Management, Sales Development, Service Level Agreement, Sales Strategy, Sales Process, Sales, Customer Acquisition Management, Accountability Frameworks, Business Marketing, Service Management, Customer Insights, Business Strategy, Customer Engagement, Customer experience strategy (CX), Customer Retention

    4.8
    Rating, 4.8 out of 5 stars
    ·
    123 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of Colorado Boulder

    Agile Project Management

    Skills you'll gain: User Story, Agile Project Management, Scrum (Software Development), Sprint Planning, Agile Methodology, Engineering Management, Agile Product Development, Sprint Retrospectives, Software Development Methodologies, Backlogs, Product Requirements, Organizational Strategy, Project Management, Strategic Thinking, Team Management, Organizational Effectiveness, Organizational Structure

    Build toward a degree

    4.8
    Rating, 4.8 out of 5 stars
    ·
    488 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    G

    Google

    AI for Writing and Communicating

    Skills you'll gain: Google Gemini, AI literacy, Report Writing, Public Speaking, Google Workspace, AI Personalization, Persona Development, AI Enablement, AI Workflows, User Feedback, Generative AI, Management Reporting, Stakeholder Analysis, AI Integrations, Artificial Intelligence, Responsible AI

    4.8
    Rating, 4.8 out of 5 stars
    ·
    261 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    B

    Board Infinity

    Generative AI in HR - Impact and Application of Gen AI

    Skills you'll gain: Responsible AI, HR Tech, Human Resources Management and Planning, Employee Engagement, Human Resources, Generative AI, Data Ethics, People Analytics, Talent Recruitment, Talent Acquisition, Human Resource Strategy, Recruitment, Trend Analysis, Employee Training, Employee Retention, Workforce Development, Workforce Planning, Training Programs, Ethical Standards And Conduct

    4.3
    Rating, 4.3 out of 5 stars
    ·
    254 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    G

    Google Cloud

    Google Sheets - Advanced Topics

    Skills you'll gain: Google Sheets, Spreadsheet Software, Google Workspace, Google Docs, Data Validation, Data Visualization, Productivity Software, Data Sharing, Data Integration, Automation

    4.7
    Rating, 4.7 out of 5 stars
    ·
    442 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Preview
    Preview
    U

    University of New Mexico

    Negocios Internacionales II

    Skills you'll gain: Global Marketing, International Finance, International Relations, Intercultural Competence, Business Economics, Organizational Structure, Staff Management, Business Management, Human Resource Management, Market Analysis, Economics, Workforce Management, Cultural Diversity, Business Strategy, Entrepreneurship, Market Dynamics, Business Intelligence, Economic Development

    4.7
    Rating, 4.7 out of 5 stars
    ·
    544 reviews

    Mixed · Course · 1 - 3 Months

  • C

    Coursera

    Retrieve Data using Single-Table SQL Queries

    Skills you'll gain: SQL, Query Languages, Data Access, Database Software, Database Design, Relational Databases, Problem Solving

    4.6
    Rating, 4.6 out of 5 stars
    ·
    335 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    B

    Board Infinity

    .Net Full Stack Foundation

    Skills you'll gain: Application Development, Application Frameworks, Development Environment, Web Development, Microsoft Visual Studio, Microsoft Development Tools

    4.1
    Rating, 4.1 out of 5 stars
    ·
    289 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    M

    Microsoft

    Unlock Powerful Automation and Analysis with Power Platform

    Skills you'll gain: Microsoft Power Platform, Microsoft Power Automate/Flow, Power BI, Dashboard, No-Code Development, Data Visualization, Data Integration, Interactive Data Visualization, Business Intelligence, Process Design, Workflow Management, Dashboard Creation, Business Process Automation, Productivity Software, Application Development, Data Analysis, Performance Analysis, Generative AI Agents, Application Design, Data Store

    4.2
    Rating, 4.2 out of 5 stars
    ·
    335 reviews

    Beginner · Specialization · 1 - 3 Months

  • Status: Preview
    Preview
    T

    Technical University of Munich (TUM)

    The Economics of Agro-Food Value Chains

    Skills you'll gain: Consumer Behaviour, Market Research, Food Quality Assurance And Control, Food Services, Food and Beverage, Research, Marketing Psychology, Research Methodologies, Market Dynamics, Packaging and Labeling, Customer Analysis, Intellectual Property, Product Quality (QA/QC), Sustainability Standards, Innovation, Economics, Coordination

    4.5
    Rating, 4.5 out of 5 stars
    ·
    452 reviews

    Intermediate · Course · 3 - 6 Months

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In summary, here are 10 of our most popular customer service courses

  • Strategic Technology Management: University of Illinois Urbana-Champaign
  • Network Security: ISC2
  • Sales Training: Inbound Business Strategy: HubSpot Academy
  • Agile Project Management: University of Colorado Boulder
  • AI for Writing and Communicating: Google
  • Generative AI in HR - Impact and Application of Gen AI: Board Infinity
  • Google Sheets - Advanced Topics: Google Cloud
  • Negocios Internacionales II: University of New Mexico
  • Retrieve Data using Single-Table SQL Queries: Coursera
  • .Net Full Stack Foundation: Board Infinity

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
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425 courses
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145 courses
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Math and Logic
70 courses
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Professional Certificates

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