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Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.


Popular Customer Service Courses and Certifications


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    Coursera

    Optimize Campaigns: Data-Driven Marketing

    Skills you'll gain: Google Analytics, Web Analytics, Marketing Analytics, Cross-Channel Marketing, Customer Analysis, Target Audience, Content Performance Analysis, Marketing Effectiveness, Campaign Management, Data Presentation, Advertising Campaigns, Digital Marketing, Performance marketing, Marketing Strategies, Consumer Behaviour, Data-Driven Decision-Making, Performance Analysis, Marketing Budgets

    Beginner · Course · 1 - 4 Weeks

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    Logical Operations

    SAP Crystal Reports 2020 Essentials

    Skills you'll gain: Data Analysis Expressions (DAX), Microsoft Excel, Ad Hoc Reporting, Data Import/Export, Spreadsheet Software, Business Reporting, Microsoft Access, Report Writing, Management Reporting, Data Presentation, Data Analysis Software, Business Intelligence Software, Data Visualization, Data Analysis, Business Intelligence, SAP Applications, Data Integration, Microsoft Office

    Beginner · Specialization · 1 - 3 Months

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    EDUCBA

    Chef Infrastructure Automation & DevOps Configuration

    Skills you'll gain: Chef (Configuration Management Tool), Scalability, Infrastructure as Code (IaC), Apache, IT Automation, Virtual Machines, Amazon Web Services, Amazon Elastic Compute Cloud, CI/CD, Application Deployment, Cloud Computing, Systems Administration, Nginx, Full-Stack Web Development, Continuous Deployment, Servers, Configuration Management, Ruby (Programming Language), Remote Access Systems, Service Management

    Beginner · Specialization · 1 - 3 Months

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    Universidades Anáhuac

    Food Design Thinking: Pensar creativamente la alimentación

    Skills you'll gain: Design Thinking, Food and Beverage, Consumer Behaviour, Nutrition and Diet, Health Education, Creative Thinking, Culture, Hospitality and Food Services, Human Centered Design, Creative Problem-Solving, Entrepreneurship, Innovation, Sustainability Standards, Systems Thinking, Social Impact, Empathy

    Beginner · Course · 1 - 3 Months

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    Google Cloud

    Generative AI Leader 学習プログラム

    Skills you'll gain: Prompt Engineering, Generative AI Agents, Google Gemini, Responsible AI, AI Security, Generative AI, Google Workspace, Retrieval-Augmented Generation, Gemini, AI Enablement, Google Cloud Platform, Large Language Modeling, AI Product Strategy, AI Workflows, Tool Calling, Unstructured Data, Productivity Software, Artificial Intelligence, Cloud Computing, Collaboration

    Beginner · Specialization · 3 - 6 Months

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    Amazon Web Services

    AWS Generative AI Essentials

    Skills you'll gain: Prompt Engineering, Amazon Bedrock, Model Context Protocol, AI Security, AI Workflows, AI Orchestration, Generative AI, Vibe coding, Secure Coding, LLM Application, Responsible AI, Amazon Web Services, Integrated Development Environments

    Beginner · Course · 1 - 4 Weeks

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    Coursera

    Mendix Essentials: Build Your First App

    Skills you'll gain: Agile Methodology, User Feedback, No-Code Development, Collaborative Software, Application Development, User Acceptance Testing (UAT), Customer experience improvement, Software Development, Prototyping, Empowerment, Constructive Feedback, Development Testing, Continuous Improvement Process, Stakeholder Engagement, Cross-Functional Collaboration, Prioritization, User Interface (UI), Business Logic

    Beginner · Course · 1 - 4 Weeks

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    Coursera

    Present Insights: Drive Prioritization with Data Stories

    Skills you'll gain: Data Storytelling, Data Presentation, Strategic Prioritization, User Research, Data-Driven Decision-Making, Business Analytics, Persona Development, Stakeholder Communications, Customer Insights, Analytics, Presentations, Quantitative Research

    Intermediate · Course · 1 - 4 Weeks

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    Google Cloud

    Associate Cloud Engineer 여정 준비하기

    Skills you'll gain: Cloud Management, Cloud Deployment, Cloud Engineering, Cloud Computing, Identity and Access Management, Cloud Solutions, Google Cloud Platform, Cloud Infrastructure, Cloud Security, System Monitoring, Network Monitoring

    Intermediate · Course · 1 - 3 Months

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    Packt

    Virtual Interviewing for HR

    Skills you'll gain: Follow Through, Culture Transformation, Customer experience improvement, Communication, Video Production

    Intermediate · Course · 1 - 3 Months

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    Alex Genadinik

    How I Got 1k Followers In 1 Day: TikTok Marketing & Ads

    Skills you'll gain: TikTok, Case Studies, Advertising, Digital Advertising, Drive Engagement, Growth Strategies, Social Media Campaigns, Customer Engagement, Social Media Marketing, Social Media, Target Audience, Marketing Strategies, Video Production, Content Creation

    Mixed · Course · 1 - 4 Weeks

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    Google Cloud

    Generative AI Leader

    Skills you'll gain: Prompt Engineering, Generative AI Agents, Responsible AI, Google Gemini, Retrieval-Augmented Generation, Generative AI, AI Enablement, Google Cloud Platform, Customer experience improvement, Google Workspace, Gemini, AI Product Strategy, AI Workflows, AI Security, Agentic systems, Google Docs, Cloud Infrastructure, Cloud Computing, Artificial Intelligence, Collaboration

    Beginner · Specialization · 3 - 6 Months

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In summary, here are 10 of our most popular customer service courses

  • Optimize Campaigns: Data-Driven Marketing: Coursera
  • SAP Crystal Reports 2020 Essentials: Logical Operations
  • Chef Infrastructure Automation & DevOps Configuration: EDUCBA
  • Food Design Thinking: Pensar creativamente la alimentación: Universidades Anáhuac
  • Generative AI Leader 学習プログラム: Google Cloud
  • AWS Generative AI Essentials: Amazon Web Services
  • Mendix Essentials: Build Your First App: Coursera
  • Present Insights: Drive Prioritization with Data Stories: Coursera
  • Associate Cloud Engineer 여정 준비하기: Google Cloud
  • Virtual Interviewing for HR: Packt

Skills you can learn in Marketing

Market (economics) (28)
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Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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