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Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.


Popular Customer Service Courses and Certifications


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    Google Cloud

    생성형 AI 리더 (Generative AI Leader)

    Skills you'll gain: Prompt Engineering, Google Gemini, Generative AI Agents, Responsible AI, Retrieval-Augmented Generation, Generative AI, Google Cloud Platform, AI Enablement, Google Workspace, AI Product Strategy, Gemini, Customer experience improvement, Data Governance, Productivity Software, Large Language Modeling, AI Workflows, Cloud Infrastructure, Artificial Intelligence, Cloud Computing, Collaboration

    Beginner · Specialization · 3 - 6 Months

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    EDUCBA

    AI Technologies, Tools & Cloud Certification Specialization

    Skills you'll gain: Artificial Intelligence and Machine Learning (AI/ML), Computer Vision, Artificial Intelligence, Image Analysis, AWS SageMaker, Responsible AI, Natural Language Processing, Generative AI, Machine Learning, Prompt Engineering, Amazon Web Services, Model Deployment, OpenAI, Amazon Bedrock, Robotic Process Automation, Cloud Deployment, Customer experience improvement, ChatGPT, Data Science, Machine Learning Methods

    Beginner · Specialization · 1 - 3 Months

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    University of Maryland, College Park

    AI for Business Leaders

    Skills you'll gain: AI Personalization, Responsible AI, Deep Learning, Forecasting, Business Leadership, Risk Management, Business Analytics, Machine Learning, Analytics, Artificial Intelligence, Marketing Analytics, Applied Machine Learning, Customer Analysis, Supply Chain Management, Data-Driven Decision-Making, Big Data, People Analytics

    Intermediate · Course · 1 - 3 Months

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    Google Cloud

    Líder de IA generativa (Generative AI Leader)

    Skills you'll gain: Prompt Engineering, Google Gemini, Responsible AI, Generative AI, Google Workspace, Google Cloud Platform, AI Enablement, AI Workflows, AI Orchestration, AI Product Strategy, Productivity Software, Large Language Modeling, Unstructured Data, Cloud Platforms, Workflow Management, Artificial Intelligence, Artificial Intelligence and Machine Learning (AI/ML), LLM Application, Cloud Computing, Collaboration

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    109 reviews

    Beginner · Specialization · 3 - 6 Months

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    Packt

    Industrial IoT Integration with Micro850 PLC

    Skills you'll gain: Microsoft Azure, Mobile Development Tools, System Implementation, System Configuration, Application Programming Interface (API), Data Integration, Simulations

    Intermediate · Course · 1 - 3 Months

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    Coursera

    Track & Optimize AI Traffic Flow

    Skills you'll gain: Marketing Analytics, Web Analytics, Google Gemini, Marketing Strategies, AI Enablement, Data Storytelling, Data Analysis, User Flows, ChatGPT, Digital Media Strategy, Analytics, Data-Driven Decision-Making, Customer Analysis, Process Analysis, Performance Metric

    Beginner · Course · 1 - 4 Weeks

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    Coursera

    Architect and Optimize GenAI Data Systems

    Skills you'll gain: Enterprise Architecture, Apache Kafka, Data Architecture, Generative AI, Data Infrastructure, Root Cause Analysis, Dataflow, Solution Architecture, Data Quality, Data Pipelines, Software Architecture, Data Integration, Cloud Storage, Data Storage, Failure Analysis, Data Processing, Dependency Analysis, Real Time Data

    Intermediate · Course · 1 - 4 Weeks

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    University of Illinois Urbana-Champaign

    The Future of Healthcare and Emerging Trends

    Skills you'll gain: Social Determinants Of Health, Community Health, Health Equity, Behavioral Economics, Health Administration, Consumer Behaviour, Business Modeling, Artificial Intelligence

    Build toward a degree

    Beginner · Course · 1 - 4 Weeks

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    Cisco Learning and Certifications

    Understanding Cisco Collaboration Foundations

    Skills you'll gain: Network Troubleshooting, Hybrid Cloud Computing, Telecommunications, Collaboration, Dynamic Host Configuration Protocol (DHCP), Wide Area Networks, User Provisioning, Virtual Private Networks (VPN), Network Support, Cloud Deployment, Cloud-Based Integration, Firewall, Network Performance Management, Network Administration, Session Initiation Protocols, System Configuration, Network Monitoring, Identity and Access Management, Administration, Product Management

    Beginner · Specialization · 3 - 6 Months

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    LearnQuest

    Transforming Sales Impact for Sustainable Growth

    Skills you'll gain: Account Strategy, Account Management, Marketing Analytics, Return On Investment, Sales Management, Sales Strategy, Risk Management, Loyalty Programs, Customer Advocacy, Sales, Digital Transformation, Business Risk Management, Business Metrics, Business Transformation, Innovation, Telecommuting, Virtual Teams, Customer Relationship Building

    Intermediate · Course · 1 - 4 Weeks

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    Scrum Alliance

    Agile for the Modern Product Manager

    Skills you'll gain: Prompt Engineering, User Story, Responsible AI, Business Metrics, Agile Product Development, Performance Metric, Performance Measurement, Prompt Engineering Tools, Data-Driven Decision-Making, Data Storytelling, Key Performance Indicators (KPIs), Team Building, AI Workflows, Technical Communication, Product Planning, Brainstorming, Agile Project Management, Agile Methodology, Generative AI, Project Management

    Beginner · Specialization · 3 - 6 Months

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    Packt

    Advanced AWS Infrastructure & Cost Management

    Skills you'll gain: Amazon S3, Amazon Elastic Compute Cloud, Amazon Web Services, Cloud Infrastructure, Cloud Management, Cloud Storage, Data Storage Technologies, Cloud Hosting, Virtual Networking, Hybrid Cloud Computing, Private Cloud, Network Routing, Network Infrastructure

    Advanced · Course · 1 - 3 Months

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In summary, here are 10 of our most popular customer service courses

  • 생성형 AI 리더 (Generative AI Leader): Google Cloud
  • AI Technologies, Tools & Cloud Certification Specialization: EDUCBA
  • AI for Business Leaders: University of Maryland, College Park
  • Líder de IA generativa (Generative AI Leader): Google Cloud
  • Industrial IoT Integration with Micro850 PLC: Packt
  • Track & Optimize AI Traffic Flow: Coursera
  • Architect and Optimize GenAI Data Systems: Coursera
  • The Future of Healthcare and Emerging Trends: University of Illinois Urbana-Champaign
  • Understanding Cisco Collaboration Foundations: Cisco Learning and Certifications
  • Transforming Sales Impact for Sustainable Growth: LearnQuest

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