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Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Popular Customer Experience Courses and Certifications


  • Status: Preview
    Preview
    U

    University of Michigan

    People, Technology and the Future of Mobility

    Skills you'll gain: Automation, Sustainable Development, Electric Power Systems, Policy Analysis, Socioeconomics, Environmental Issue, Social Impact, Emerging Technologies, Transportation Operations, Social Sciences, Diversity Equity and Inclusion Initiatives, Information Privacy, Infrastructure Architecture

    4.7
    Rating, 4.7 out of 5 stars
    ·
    668 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    C

    Codio

    C++ Basics: Selection and Iteration

    Skills you'll gain: Programming Principles, C++ (Programming Language), C and C++, Computer Programming, Computational Logic, Computer Science

    4.6
    Rating, 4.6 out of 5 stars
    ·
    973 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of California, Irvine

    Salesforce Fundamentals

    Skills you'll gain: Salesforce, Salesforce Development, Data Quality, Data Modeling, Business Process Automation, Email Marketing, Data Security, Sales Enablement, Business Process Management, Data Access, Data Management, Business Process, User Accounts, User Provisioning, Sales Process, Customer Relationship Management (CRM) Software, Dashboard, Sales Development, Automation, Cloud Computing

    4.2
    Rating, 4.2 out of 5 stars
    ·
    267 reviews

    Beginner · Specialization · 1 - 3 Months

  • Status: Preview
    Preview
    U

    University of Michigan

    High Stakes Leadership: Leading in Times of Crisis

    Skills you'll gain: Crisis Management, Communication Planning, Leadership, Strategic Communication, Leadership Development, Resilience, Stakeholder Communications, Organizational Leadership, Stakeholder Management, Business Continuity Planning, Stakeholder Engagement, Contingency Planning, Business Continuity, Organizational Change, Dealing With Ambiguity, Stakeholder Analysis, Communication Strategies, Risk Management, Change Management, Communication

    4.7
    Rating, 4.7 out of 5 stars
    ·
    444 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    M

    Microsoft

    Microsoft Azure Machine Learning

    Skills you'll gain: Unsupervised Learning, Microsoft Azure, Applied Machine Learning, Machine Learning Software, Model Training, Regression Analysis, Predictive Modeling, Machine Learning, No-Code Development, Machine Learning Algorithms, Artificial Intelligence and Machine Learning (AI/ML), Model Deployment, Artificial Intelligence, Classification Algorithms, Supervised Learning

    4.4
    Rating, 4.4 out of 5 stars
    ·
    296 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    D

    Duke University

    Advertising and Society

    Skills you'll gain: Advertising, Media and Communications, Advertising Campaigns, Online Advertising, Digital Advertising, Electronic Media, Culture, Marketing Psychology, Diversity Marketing, Consumer Behaviour, Ethical Standards And Conduct

    4.8
    Rating, 4.8 out of 5 stars
    ·
    978 reviews

    Mixed · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    V

    Vanderbilt University

    Engineering Maintainable Android Apps

    Skills you'll gain: JUnit, Unit Testing, Maintainability, Software Design Patterns, Software Testing, Test Automation, Integration Testing, Test Driven Development (TDD), Development Testing, Testability, Software Engineering, Test Tools, Secure Coding, Android Development, Application Security, Software Design, Mobile Security

    4.5
    Rating, 4.5 out of 5 stars
    ·
    297 reviews

    Mixed · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    M

    Michigan State University

    Photography Capstone Project

    Skills you'll gain: Photography, Peer Review, Image Quality, Creative Design, Visual Storytelling, Creativity, Storytelling, Writing, Design Elements And Principles

    4.8
    Rating, 4.8 out of 5 stars
    ·
    599 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    S

    Salesforce

    Lead Management in Salesforce

    Skills you'll gain: Sales Development, Salesforce, Lead Generation, Sales Support, Sales Pipelines, Sales Enablement, Sales Management, Campaign Management, Sales Process, Sales Prospecting, Sales Operations, Prospecting and Qualification, Customer Relationship Management (CRM) Software, Promotions and Campaigns, Data Entry, Data Import/Export

    4.7
    Rating, 4.7 out of 5 stars
    ·
    386 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    I

    IBM

    Building Generative AI-Powered Applications with Python

    Skills you'll gain: Retrieval-Augmented Generation, Large Language Modeling, LangChain, LLM Application, OpenAI API, Hugging Face, Generative AI, OpenAI, Web Applications, Application Development, Flask (Web Framework), Python Programming, Natural Language Processing, Web Design and Development, Web Development, Front-End Web Development, Image Analysis

    4.6
    Rating, 4.6 out of 5 stars
    ·
    278 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    U

    University of Colorado System

    Software Design as an Abstraction

    Skills you'll gain: Database Design, Software Design, User Experience Design, Database Theory, Usability, UI/UX Research, Usability Testing, User Interface and User Experience (UI/UX) Design, Relational Databases, Software Visualization, Software Architecture, Software Design Patterns, User Interface (UI) Design, Application Security, Design Strategies, Security Software, Servers, Operating Systems

    4.7
    Rating, 4.7 out of 5 stars
    ·
    135 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    S

    Skillshare

    Beginner: Figma UI / UX Design Essentials

    Skills you'll gain: Layout Design, Interactive Design, UI/UX Strategy, User Experience, Persona (User Experience), User Flows, Graphic and Visual Design, Digital Design, Data Sharing, Design Reviews, Design Software, Version Control

    4.3
    Rating, 4.3 out of 5 stars
    ·
    36 reviews

    Beginner · Specialization · 3 - 6 Months

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In summary, here are 10 of our most popular customer experience courses

  • People, Technology and the Future of Mobility : University of Michigan
  • C++ Basics: Selection and Iteration: Codio
  • Salesforce Fundamentals: University of California, Irvine
  • High Stakes Leadership: Leading in Times of Crisis: University of Michigan
  • Microsoft Azure Machine Learning: Microsoft
  • Advertising and Society: Duke University
  • Engineering Maintainable Android Apps: Vanderbilt University
  • Photography Capstone Project: Michigan State University
  • Lead Management in Salesforce: Salesforce
  • Building Generative AI-Powered Applications with Python: IBM

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Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
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