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Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • N

    NVIDIA

    AI Infrastructure and Operations Fundamentals

    Skills you'll gain: Large Language Modeling, Artificial Intelligence and Machine Learning (AI/ML), MLOps (Machine Learning Operations), Artificial Intelligence, Cloud Management, Generative AI, AI Orchestration, Cloud Deployment, Infrastructure Architecture, Cloud Infrastructure, Cloud Computing, AI Workflows, Devops Tools, Data Infrastructure, AI literacy, Deep Learning, Information Technology Operations, Machine Learning, Network Infrastructure, Data Centers

    4.6
    Rating, 4.6 out of 5 stars
    ·
    492 reviews

    Beginner · Course · 1 - 4 Weeks

  • U

    University of Illinois Urbana-Champaign

    Customer Insights: New Product Development Orientation

    Skills you'll gain: Customer Insights, Design Thinking, New Product Development, Journey Mapping, Customer experience improvement, Product Development, Customer Analysis, Consumer Behaviour, Business Research, User Research, Customer Engagement, Market Research, Case Studies, Product Strategy, Innovation, Needs Assessment

    4.4
    Rating, 4.4 out of 5 stars
    ·
    113 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    S

    Starweaver

    Luxury Hospitality & Brand Innovation

    Skills you'll gain: Customer experience improvement, Customer experience strategy (CX), Service Design, Change Management, Social Media Analytics, Organizational Change, Hospitality Management, Content Creation, Hospitality Services, Design Thinking, Social Media Marketing, Brand Marketing, Service Management, Digital Marketing, Content Marketing, Social Media Management, Search Engine Optimization, Design, Prototyping, Leadership

    4.4
    Rating, 4.4 out of 5 stars
    ·
    202 reviews

    Intermediate · Specialization · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    M

    Microsoft

    Microsoft Azure Data Scientist Associate (DP-100) Exam Prep

    Skills you'll gain: Responsible AI, Model Deployment, Model Training, Convolutional Neural Networks, Classification Algorithms, Data Analysis, Image Analysis, Data Store, Data Integration, Data Lakes, Model Evaluation, Transfer Learning, Cloud Management, Machine Learning Methods, Machine Learning, Data Processing, Data Preprocessing, Data Pipelines, Data Transformation, Data Manipulation

    4.2
    Rating, 4.2 out of 5 stars
    ·
    618 reviews

    Intermediate · Professional Certificate · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    C

    Coursera

    How to Sell: An Overview of Fundamental Selling Techniques

    Skills you'll gain: Cold Calling, Selling Techniques, Closing (Sales), Overcoming Objections, General Sales Practices, Sales, Sales Process, Sales Presentations, Phone Sales, Sales Strategy, Outbound Calls, Lead Generation, Customer Relationship Building, Rapport Building, Active Listening, Communication Strategies, Customer Engagement, Customer Insights

    4.7
    Rating, 4.7 out of 5 stars
    ·
    270 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free
    Free
    C

    Coursera

    Marketing Design with Easil

    Skills you'll gain: Marketing Design, Social Media Marketing, Social Media Content, Marketing Materials, Social Media Campaigns, Event Marketing, Marketing, Content Creation, Social Media, Branding, Promotional Materials, Loyalty Programs, Advertising, Creative Design, Product Promotion, Design, Brand Loyalty, Customer Engagement

    4.7
    Rating, 4.7 out of 5 stars
    ·
    225 reviews

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    R

    Rutgers the State University of New Jersey

    Supply Chain Excellence

    Skills you'll gain: Logistics, Logistics Management, Supply Chain Management, Supply Chain, Supply Chain Systems, Supply Management, Transportation, Supply Chain, and Logistics, Manufacturing Operations, Strategic Sourcing, Operations Management, Financial Statement Analysis, Operations, Warehouse Management, Forecasting, Demand Planning, Supply Chain Planning, Product Flow Diagram, Business Operations, Materials Management, Warehouse Operations

    4.7
    Rating, 4.7 out of 5 stars
    ·
    648 reviews

    Advanced · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    U

    University of Virginia

    Customer-Centric IT Strategy

    Skills you'll gain: IT Management, Technology Strategies, Information Technology Architecture, Information Technology, Business Strategy, Cyber Risk, Cyber Security Strategy, Design Thinking, Process Design, AI Enablement, Large Language Modeling, Threat Management, LLM Application, Cybersecurity, Business Modeling, Agile Methodology, Project Portfolio Management, Technical Communication

    4.6
    Rating, 4.6 out of 5 stars
    ·
    676 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    M

    Microsoft

    Introduction to Networking and Cloud Computing

    Skills you'll gain: Network Security, Cloud Computing, Virtualization, Network Infrastructure, Microsoft Azure, Cloud Services, Firewall, General Networking, Computer Networking, Virtualization and Virtual Machines, Digital Transformation, Networking Hardware, Cybersecurity, Network Architecture, Network Protocols, Virtual Machines, Network Monitoring, Artificial Intelligence and Machine Learning (AI/ML)

    4.8
    Rating, 4.8 out of 5 stars
    ·
    564 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    G

    Google Cloud

    Preparing for Google Cloud Certification: Cloud Architect Professional Certificate 日本語版

    Skills you'll gain: Identity and Access Management, Prompt Engineering, Cloud Infrastructure, Google Cloud Platform, Kubernetes, Cloud Development, Generative AI, Case Studies, CI/CD, Virtual Machines, Microservices, Application Deployment, Infrastructure As A Service (IaaS), Cloud Computing, Cloud Deployment, Cloud Platforms, Site Reliability Engineering, Infrastructure Architecture, Terraform, Cloud Computing Architecture

    4.5
    Rating, 4.5 out of 5 stars
    ·
    903 reviews

    Intermediate · Professional Certificate · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    I

    IESE Business School

    Marketing estratégico: claves para competir con éxito

    Skills you'll gain: Strategic Marketing, Marketing Strategies, Marketing Planning, Marketing, Marketing Strategy and Techniques, Product Strategy, Customer Retention, Value Propositions, Target Market, Marketing Communications, Promotional Strategies, Branding, Market Analysis, Brand Management, Marketing Channel, Product Promotion, Product Development, Market Dynamics, Brand Awareness, Business Intelligence

    4.8
    Rating, 4.8 out of 5 stars
    ·
    693 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    J

    Johns Hopkins University

    Understanding and Strengthening Health Systems

    Skills you'll gain: Advocacy, Health Systems, Health Policy, Health Care Administration, Community Health, Policy Development, Primary Care, Health Care, Public Health, Health Administration, Healthcare Industry Knowledge, Community Organizing, Health Disparities, Systems Thinking, Policy Analysis, Governance, Training Programs, Pharmaceuticals, Education and Training

    4.6
    Rating, 4.6 out of 5 stars
    ·
    355 reviews

    Beginner · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer service courses

  • AI Infrastructure and Operations Fundamentals: NVIDIA
  • Customer Insights: New Product Development Orientation: University of Illinois Urbana-Champaign
  • Luxury Hospitality & Brand Innovation: Starweaver
  • Microsoft Azure Data Scientist Associate (DP-100) Exam Prep: Microsoft
  • How to Sell: An Overview of Fundamental Selling Techniques: Coursera
  • Marketing Design with Easil: Coursera
  • Supply Chain Excellence: Rutgers the State University of New Jersey
  • Customer-Centric IT Strategy: University of Virginia
  • Introduction to Networking and Cloud Computing: Microsoft
  • Preparing for Google Cloud Certification: Cloud Architect Professional Certificate 日本語版: Google Cloud

Skills you can learn in Marketing

Market (economics) (28)
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Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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