Customer journey courses can help you learn customer segmentation, touchpoint analysis, and experience mapping. You can build skills in crafting personalized marketing strategies, analyzing customer feedback, and optimizing conversion rates. Many courses introduce tools like customer relationship management (CRM) software, journey mapping tools, and analytics platforms that help you track customer interactions and measure the effectiveness of your strategies.

Skills you'll gain: Canva (Software), Logo Design, Graphic Design, Branding, Content Creation, Target Audience, Presentations, Customer Engagement, Social Media Content, Brand Awareness, Creativity, Social Media, Social Media Marketing
Beginner · Guided Project · Less Than 2 Hours

LearnQuest
Skills you'll gain: Time Series Analysis and Forecasting, Trend Analysis, Data Visualization, Customer Demand Planning, Regression Analysis, Matplotlib, Forecasting, Predictive Modeling, Correlation Analysis, Supply Chain Management, Data Analysis, Pandas (Python Package), Statistical Modeling, Machine Learning, Python Programming
Intermediate · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Usability Testing, Usability, Test Tools, Interaction Design, Human Computer Interaction, Test Planning, User Research, Product Development, Web Analytics and SEO
Intermediate · Guided Project · Less Than 2 Hours

Skills you'll gain: Generative AI Agents, AI Orchestration, Agentic systems, Agentic Workflows, Artificial Intelligence, LLM Application, Development Environment, Tool Calling, Prompt Engineering, Human Machine Interfaces, Software Development Tools, Python Programming
Intermediate · Course · 1 - 3 Months

Interactive Brokers
Skills you'll gain: Supply And Demand, Market Dynamics, Consumer Behaviour, Economics, Business Economics, Socioeconomics
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Game Design, Software Design Documents, Unreal Engine, Video Game Development, Virtual Environment, Conceptual Design, Interactive Design, 3D Assets, Prototyping, Design Elements And Principles, Creativity
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: PyTorch (Machine Learning Library), Model Evaluation, Deep Learning, Machine Learning, Artificial Neural Networks, Artificial Intelligence, Python Programming, Data Preprocessing, Regression Analysis, Software Installation, System Configuration, Development Environment, Performance Tuning
Intermediate · Course · 1 - 3 Months

Universidad de los Andes
Skills you'll gain: Data Integration, Data Literacy, Data Quality, Exploratory Data Analysis, Data Preprocessing, Data Transformation, Data Cleansing, Data Manipulation, Jupyter, Data Compilation, Data Visualization, Data Analysis, Data-Driven Decision-Making, Data Science, Data Management, Pandas (Python Package), Predictive Modeling, Python Programming
Beginner · Course · 1 - 4 Weeks

SkillsBooster Academy
Skills you'll gain: Prompt Engineering, Marketing Strategies, Artificial Intelligence and Machine Learning (AI/ML), Strategic Marketing, Marketing Analytics, Artificial Intelligence, Generative AI, Agentic systems, Content Development and Management, Digital Marketing, Content Creation, Automation, Business Ethics, Customer experience improvement, Machine Learning, Natural Language Processing, Content Management, Creativity, Ethical Standards And Conduct, Interactive Data Visualization
Beginner · Course · 1 - 3 Months

Alibaba Cloud Academy
Skills you'll gain: Relational Databases, Load Balancing, Cloud Computing, Database Management, Cloud Infrastructure, Cloud Computing Architecture, Cloud Security, Data Security, Servers, Cloud Storage, Data Storage Technologies, Scalability, Encryption, Disaster Recovery
Beginner · Course · 1 - 3 Months

Kennesaw State University
Skills you'll gain: Sales Prospecting, Prospecting and Qualification, Cold Calling, Customer Relationship Building, Sales Process, Needs Assessment, Sales Pipelines, Sales Strategy, Verbal Communication Skills, Lead Generation, Communication, Relationship Management, Customer Engagement, Value Propositions
Beginner · Course · 1 - 4 Weeks

University of Western Australia
Skills you'll gain: Diversity Awareness, Diversity and Inclusion, Diversity Equity and Inclusion Initiatives, Cultural Diversity, Workforce Planning, Workplace inclusivity, Employee Engagement, Recruitment, Recruitment Strategies, Talent Sourcing, Human Resource Strategy, Intercultural Competence, Talent Acquisition, Interviewing Skills, Data Collection, Employee Onboarding, Organizational Effectiveness, Professional Networking, Job Analysis, Surveys
Beginner · Specialization · 1 - 3 Months