Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Skills you'll gain: MongoDB, Data Transformation, Customer Analysis, Customer Insights, Back-End Web Development, Customer Data Management, Data Processing, NoSQL, Database Development, Data Maintenance, Document Management, Pandas (Python Package), Database Design, Data Validation, Extract, Transform, Load, Database Management, Databases, Data Pipelines, Data Access, Query Languages
Beginner · Specialization · 1 - 3 Months

Fundação Instituto de Administração
Skills you'll gain: Strategic Decision-Making, Competitive Analysis, Organizational Strategy, Business Strategy, Plan Execution, Sustainable Business, Corporate Strategy, Strategic Thinking, Business Management, Case Studies, Corporate Sustainability, Resource Management, Analysis, Business Analysis, Supply Chain Management, Supplier Management, Continuous Monitoring, Contingency Planning
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Network Architecture, Network Monitoring, Load Balancing, Network Planning And Design, Virtual Networking, Microsoft Azure, Network Engineering, Network Troubleshooting, Network Infrastructure, Cloud Engineering, Network Administration, Scalability, Network Security, Firewall, Virtual Private Networks (VPN), TCP/IP, Distributed Denial-Of-Service (DDoS) Attacks, Hybrid Cloud Computing, Remote Access Systems
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Test Driven Development (TDD), Unit Testing, Test Script Development, Test Automation, Test Case, Development Testing, Software Testing, User Story, Mockups, Python Programming, Requirements Analysis
Intermediate · Course · 1 - 3 Months

University of Maryland, College Park
Skills you'll gain: Marketing Budgets, Competitive Analysis, Data-Driven Marketing, Customer Acquisition Management, Online Advertising, Digital Media Strategy, Digital Marketing, Marketing Strategies, Campaign Management, Social Media Campaigns, Digital Marketing Campaigns, Customer Engagement, Customer Retention, Digital Advertising, Marketing Analytics, Digital Analysis, Journey Mapping, Marketing Planning, Marketing, Advertising Campaigns
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Data Storytelling, Data Visualization, Interactive Data Visualization, Data Presentation, Data Visualization Software, Dashboard, Looker (Software), Dashboard Creation, Data Modeling, Data Access, Business Analytics, Data Analysis, Analytics, Data Governance, Performance Tuning, Self Service Technologies, Version Control
Beginner · Course · 1 - 3 Months

Skills you'll gain: Selling Techniques, Sales Presentations, Closing (Sales), Sustainable Business, General Sales Practices, Sales Training, Consultative Approaches, Communication Strategies, Sales, Strategic Communication, Professional Development, Sales Development, Verbal Communication Skills, Customer Relationship Building, Sales Strategy, Negotiation, Account Management, Customer Relationship Management, Lead Generation, Digital Content
Beginner · Professional Certificate · 3 - 6 Months

Board Infinity
Skills you'll gain: Query Languages, Software Installation, Performance Tuning, Distributed Computing, Scripting, Scalability, Data Modeling, Application Programming Interface (API), Cloud Deployment
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Amazon Web Services, Database Development, Database Administration, Database Design, Amazon CloudWatch, Amazon DynamoDB, Oracle Databases, Amazon Redshift, Data Migration, Database Architecture and Administration, Database Management, Database Systems, Database Management Systems, Disaster Recovery, Databases, Relational Databases, AWS Identity and Access Management (IAM), Network Model, NoSQL, AWS CloudFormation
Beginner · Course · 1 - 3 Months

University of Colorado Boulder
Skills you'll gain: Diversity and Inclusion, Organizational Leadership, Diversity Awareness, Dealing With Ambiguity, Organizational Change, Creativity, Employee Engagement, Business Leadership, Innovation, Business Transformation, Consumer Behaviour, Workplace inclusivity, Organizational Effectiveness, Change Management, Leadership, Industrial and Organizational Psychology, Drive Engagement, Team Performance Management, Leadership Development, Business
Build toward a degree
Beginner · Course · 1 - 3 Months

ESSEC Business School
Skills you'll gain: Corporate Sustainability, Environmental Social And Corporate Governance (ESG), Climate Change Mitigation, Social Impact, Sustainable Development, Natural Resource Management, Sustainable Business, Business Ethics, Environmental Issue, Waste Minimization, Sustainability Standards, Pollution Prevention, Environment and Resource Management, Public Health, Sustainability Reporting, Environmental Regulations, Consumer Behaviour, Packaging and Labeling, Nutrition and Diet
Beginner · Course · 1 - 3 Months

University of Virginia
Skills you'll gain: Product Management, New Product Development, Product Lifecycle Management, Stakeholder Engagement, Stakeholder Communications, Product Development, Product Improvement, Sales Presentations, Innovation, Sustainable Business, Stakeholder Management, Ideation, Product Requirements, Digital Analysis, Analysis, Marketing Analytics, Customer Insights, Customer Analysis, Communication, Leadership and Management
Beginner · Course · 1 - 4 Weeks