Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Skills you'll gain: Data Collection, Marketing, Data-Driven Marketing, Marketing Analytics, Digital Marketing Tools, Google Analytics, Online Advertising, Meta Ads Manager, Digital Marketing, Data Capture, Application Programming Interface (API), Law, Regulation, and Compliance, Web Analytics, Information Privacy, Data Integration, Analytics, Facebook, Data Analysis, Advertising
Beginner · Course · 1 - 4 Weeks

University of Washington
Skills you'll gain: Negotiation, Events and Conferences, Event Planning, Event Management, Communication Strategies, Business Writing, Business Communication, Verbal Communication Skills, Planning, Oral Expression, Writing, Proposal Development, Oral Comprehension, Decision Making, Language Competency, Customer Complaint Resolution, Vocabulary
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Database Administration, Database Management, Relational Databases, SQL, Google Cloud Platform, Operational Databases, Database Design, Database Architecture and Administration, MySQL, Database Management Systems, System Configuration, Data Migration, Cloud Deployment, Database Software, Network Administration, Data Maintenance, Security Controls, Data Import/Export, Data Storage, Performance Tuning
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: User Experience Design, Experience Design, Design Thinking, User Experience, Customer experience improvement, Solution Design, Business Intelligence, Journey Mapping, User Interface (UI) Design, Customer Analysis, Collaborative Software
Beginner · Guided Project · Less Than 2 Hours

Universitat Autònoma de Barcelona
Skills you'll gain: Lecturing, Oral Comprehension, Language Competency, English Language, Verbal Communication Skills, Higher Education, Language Learning, Professional Development, Stress Management, Multilingualism, Collaboration, Vocabulary, Grammar, Communication Strategies, Motivational Skills
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Storyboarding, User Experience Design, Design Reviews, Figma (Design Software), UI/UX Research, Graphic and Visual Design, Wireframing, User Story, Usability Testing, Information Architecture, Mockups, Adobe XD, User Experience, Ideation, Persona (User Experience), Web Presence, Responsive Web Design, Graphic and Visual Design Software, Layout Design, Design Elements And Principles
Beginner · Professional Certificate · 3 - 6 Months

Rutgers the State University of New Jersey
Skills you'll gain: Demand Planning, Forecasting, Customer Demand Planning, Supply Chain Planning, Time Series Analysis and Forecasting, Supply Chain Management, Planning, Estimation, Trend Analysis, Decision Making, Performance Measurement, Performance Metric, Microsoft Excel
Beginner · Course · 1 - 4 Weeks
University of Illinois Urbana-Champaign
Skills you'll gain: Marketing Management, Marketing, Strategic Marketing, Marketing Strategies, Consumer Behaviour, Marketing Channel, Cross-Channel Marketing, Global Marketing, Digital Transformation, Case Studies, digital literacy, Digital Marketing, Business Strategy, Innovation
Build toward a degree
Beginner · Course · 1 - 4 Weeks
University of Illinois Urbana-Champaign
Skills you'll gain: Supply And Demand, Market Dynamics, Economics, Business Economics, Consumer Behaviour, Tax, Profit and Loss (P&L) Management, Resource Allocation, Financial Policy, Cost Management, Production Management, Decision Making
Build toward a degree
Intermediate · Course · 1 - 4 Weeks

Rutgers the State University of New Jersey
Skills you'll gain: Competitive Intelligence, Demand Planning, Strategic Sourcing, Competitive Analysis, Customer Demand Planning, Data Storytelling, Procurement, Supplier Relationship Management, Supplier Risk Management, Supplier Management, Supply Chain, Purchasing, Regression Analysis, Supplier Performance Management, Inventory Control, Market Opportunities, Supply Chain Systems, Supply Chain Management, Business Intelligence, Data Analysis
Beginner · Specialization · 3 - 6 Months

Microsoft
Skills you'll gain: Microsoft Power Platform, Excel Formulas, Process Flow Diagrams, Business Process Modeling, User Story, Business Requirements, Stakeholder Management, Data Modeling, Process Modeling, Microsoft Excel, Software Development Life Cycle, Requirements Analysis, Requirements Elicitation, Quality Management, Diagram Design, Microsoft Visio, Power BI, Stakeholder Engagement, Business Analysis, Data Analysis
Beginner · Professional Certificate · 3 - 6 Months

Board Infinity
Skills you'll gain: Angular, HTML and CSS, Data Structures, Spring Boot, Eclipse (Software), Restful API, Java Programming, JavaScript Frameworks, Object Oriented Programming (OOP), Model View Controller, Software Development Tools, Hypertext Markup Language (HTML), Java, Computer Programming Tools, Application Frameworks, Front-End Web Development, Spring Framework, Object Oriented Design, Cascading Style Sheets (CSS), Javascript
Intermediate · Specialization · 1 - 3 Months