Customer Service Courses
Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.
Popular Customer Service Courses and Certifications
CVS Health
Skills you'll gain: Active Listening, Call Center Experience, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Empathy, Interviewing Skills, Cross Selling, Retail Sales, Customer Support, Data Entry, Selling Techniques, Customer Relationship Building, Collaboration, Upselling, Teamwork, Customer Complaint Resolution, Communication, Time Management
Microsoft
Skills you'll gain: Mediation, Customer Complaint Resolution, Root Cause Analysis, Customer Relationship Management, Customer Engagement, Customer Relationship Management (CRM) Software, Conflict Management, Power BI, Customer Insights, Discussion Facilitation, Customer Retention, Constructive Feedback, Customer Analysis, Customer Relationship Building, Dashboard Creation, Service Level, Service Level Agreement, Storytelling, Customer Service, Responsible AI
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Customer Service, Cashiering, Empathy, Cross Selling, Retail Sales, Call Center Experience, Customer Support, Transaction Processing, Selling Techniques, Upselling, Retail Store Operations, Customer Complaint Resolution, Product Knowledge, Team Oriented, Conflict Management, Communication, Time Management
Skills you'll gain: Version Control, Cloud Management, Test Automation, Infrastructure As A Service (IaaS), Cloud Computing, Cloud Infrastructure, Virtual Machines, Development Testing, Test Script Development, Scripting, Network Troubleshooting, Cloud Services, Email Automation, Web Presence, Python Programming, CI/CD, Configuration Management, Program Development, Containerization, Unit Testing
Skills you'll gain: Email Security, Cloud Infrastructure, Cloud Platforms, Technical Support, Technical Support and Services, Cloud Computing, Relational Databases, Cloud Computing Architecture, Hardware Troubleshooting, Operating System Administration, IT Service Management, Cloud Services, Cloud Development, Cloud Deployment, General Networking, Database Architecture and Administration, Professional Networking, Information Technology, Database Administration, Customer Service
What brings you to Coursera today?
Skills you'll gain: Hardware Troubleshooting, Customer Service, Network Troubleshooting, Customer Relationship Building, Computer Security Incident Management, Incident Response, Continuous Improvement Process, Customer Inquiries, Cybersecurity, Process Improvement, Client Services, Incident Management, Quality Improvement, Desktop Support, Operating Systems, Computer Hardware, Technical Support, Operating System Administration, Technical Support and Services, Digital Transformation
Amazon Web Services
Skills you'll gain: Prompt Engineering, Retrieval-Augmented Generation, Generative Model Architectures, Personally Identifiable Information, Dashboard Creation, Token Optimization, Generative AI Agents, Responsible AI, AI Workflows, Generative AI, Agentic systems, Enterprise Architecture, API Design, API Gateway, Amazon Web Services, Artificial Intelligence and Machine Learning (AI/ML), Cloud Applications, Artificial Intelligence, Cloud Platforms, Machine Learning
Amazon Web Services
Skills you'll gain: AWS Identity and Access Management (IAM), Cloud Security, Identity and Access Management, Key Management, Amazon CloudWatch, Data Security, Firewall, Threat Modeling, Zero Trust Network Access, Distributed Denial-Of-Service (DDoS) Attacks, Multi-Factor Authentication, Role-Based Access Control (RBAC), Incident Response, Amazon Elastic Compute Cloud, Security Engineering, Cloud Management, Amazon Web Services, Infrastructure Security, Virtual Networking, Security Strategy
Automatic Data Processing, Inc. (ADP)
Skills you'll gain: Payroll Tax, Payroll, Payroll Systems, Payroll Processing, Payroll Administration, Payroll Reporting, Tax Compliance, Tax Management, Labor Compliance, Tax Returns, Tax Preparation, Compensation Management, Non-Profit Accounting, Data Entry, Income Tax, Workforce Management, Customer Service, Labor Law, Specialized Accounting, Data Analysis
Microsoft
Skills you'll gain: Power BI, Dashboard Creation, Microsoft Excel, Data Visualization, Advanced Analytics, Data Integrity, Data Analysis, Statistical Visualization, Snowflake Schema, Data Storage, Data Quality, Microsoft Power Platform, Business Intelligence, Analytics, Statistical Analysis, Data Analysis Software, Business Intelligence Software, Model Optimization, Descriptive Statistics, SQL
Skills you'll gain: User Accounts, ServiceNow, Help Desk Support, Triage, IT Service Management, User Provisioning, Desktop Support, Service Management, Email Security, Change Control, Technical Support and Services, Health Informatics, Technical Communication, Technical Documentation, Identity and Access Management, Health Technology, Technical Support, Healthcare Industry Knowledge, Cloud Security, Information Systems
Skills you'll gain: Prompt Engineering, Generative AI, Model Deployment, Retrieval-Augmented Generation, Prompt Patterns, MLOps (Machine Learning Operations), Prompt Engineering Tools, Azure DevOps Pipelines, OpenAI, Generative AI Agents, AI Orchestration, Continuous Deployment, Fine-tuning, LLM Application, Application Deployment, Embeddings, Data Maintenance, CI/CD, Model Training, Responsible AI
What brings you to Coursera today?
Best Customer Service courses from Microsoft
Top-rated Customer Service courses offered by Microsoft on Coursera.
- Microsoft Customer Service (with AI)MicrosoftBeginner3 - 6 MonthsMicrosoft
- Microsoft Power BI Data AnalystMicrosoftBeginner3 - 6 MonthsMicrosoft
- Microsoft Healthcare IT Support SpecialistMicrosoftBeginner3 - 6 MonthsMicrosoft
Best Customer Service certificate programs
Earn a certificate in Customer Service from top universities and companies.
- CVS Health Call Center Customer ServiceCVS HealthBeginner3 - 6 MonthsProfessional Certificate
- CVS Health Retail Customer ServiceCVS HealthBeginner3 - 6 MonthsProfessional Certificate
- Google IT Automation with PythonGoogleAdvanced3 - 6 MonthsProfessional Certificate
Best Customer Service courses for beginners
Top-rated beginner-friendly Customer Service courses with no prerequisites.
- IBM IT SupportIBMBeginner3 - 6 MonthsNo prerequisites
- Dell Technologies Technical Customer Support SpecialistDellBeginner3 - 6 MonthsNo prerequisites
- ADP Entry-Level Payroll SpecialistAutomatic Data Processing, Inc. (ADP)Beginner3 - 6 MonthsNo prerequisites
