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There are 4 modules in this course
In this course, the context is hosting an event and finding an appropriate venue for it. You will learn language and strategies for successful negotiations culminating in a written announcement for an event.
Course Learning Objectives
• Negotiate strategically in formal and informal settings
• Identify and resolve customer issues after a negotiation has taken place
• Evaluate and compare services and features of two venues
• Plan a business event using negotiation skills
• Write an announcement for a business event after selecting a venue
Exchanging information is the first step in negotiating. In this module, we’re going to look at ways to request and give information. We’ll also look at how to make comparisons before making a final decision.
What's included
16 videos5 readings8 assignments2 peer reviews
Show info about module content
16 videos•Total 71 minutes
Video: Introduction to Wendy Asplin, Instructor for Course 3•1 minute
Video: Course Overview•3 minutes
Video: Leaving a Voicemail•9 minutes
Video: Content and Vocabulary for Leaving a Voicemail•5 minutes
Video: Describing a Service, Part 1•3 minutes
Video: Interview with Holly Reynolds, Edgewater Hotel•6 minutes
Video: Describing a Service, Part 2•7 minutes
Video: Comparing Services, Part 1•7 minutes
Scenario: Comparing Venues•2 minutes
Video: Comparing Services, Part 2•6 minutes
Video: Making Decisions•2 minutes
Scenario: Making a Decision 1•1 minute
Video: Vocabulary•4 minutes
Scenario: Making a Decision, 2•2 minutes
Video: Scenario Summary•1 minute
Video: Communicating Decisions•10 minutes
5 readings•Total 50 minutes
Read Me•10 minutes
Lesson Vocabulary List•10 minutes
The Edgewater Hotel•10 minutes
Lesson Vocabulary List•10 minutes
Lesson Vocabulary List•10 minutes
8 assignments•Total 240 minutes
Guidelines for Leaving a Voicemail•30 minutes
Language of Comparison•30 minutes
Vocabulary in a Voicemail•30 minutes
Holly Reynolds, Edgewater Hotel•30 minutes
The Edgewater Hotel•30 minutes
Describing a Service•30 minutes
Finishing Sentences•30 minutes
Giving Reasons in Email•30 minutes
2 peer reviews•Total 240 minutes
Record and Review Voicemail Message•120 minutes
Email on Choice of Venues•120 minutes
Week 2: Negotiating
Module 2•8 hours to complete
Module details
In this week, you will receive an overview of negotiations, learn to make a proposal, and also be able to make a concession during negotiations.
Video: Introduction to Negotiating Effectively•4 minutes
Video: Interview with Dan Poston, Assistant Dean, UW Foster School Of Business•5 minutes
Video: Negotiation Strategies•6 minutes
Scenario: Phone Call #1•1 minute
Scenario: Phone Call #2•1 minute
Video: Successful Negotiation•2 minutes
Video: Cultural Differences in Negotiation•4 minutes
Video: Summary•1 minute
Video: Negotiating Language•5 minutes
Scenario: Making a Proposal•4 minutes
Video: Details of a Proposal•12 minutes
Video: Negotiation Guidelines•5 minutes
Video: Persuasion•3 minutes
Video: Guidelines and Language Negotiating by Email•11 minutes
Video: Being Clear in Negotiations by Email•13 minutes
Video: Week 2 Summary•1 minute
5 readings•Total 50 minutes
Lesson Vocabulary List•10 minutes
The Art of Persuasion•10 minutes
Link to "The Science of Persuasion"•10 minutes
Lesson Vocabulary List•10 minutes
Lesson Vocabulary List•10 minutes
7 assignments•Total 210 minutes
Proposals, Counter Offers, and Concessions•30 minutes
Interview with Dan Poston•30 minutes
Negotiating Guidelines and Vocabulary•30 minutes
Making Proposals Vocabulary•30 minutes
Persuasion•30 minutes
Negotiating by Email•30 minutes
Email Negotiations Vocabulary•30 minutes
1 peer review•Total 120 minutes
Writing Emails in a Negotiation•120 minutes
2 discussion prompts•Total 20 minutes
Discussion Forum: Negotiations and Culture•10 minutes
Discussion Forum: Proposals, Counter Proposals, and Persuasion•10 minutes
Week 3: Handling Problems
Module 3•10 hours to complete
Module details
When plans are in place, there is always a chance of things going wrong. In this module, you will learn about the techniques to handle problems as they arise.
What's included
10 videos4 readings8 assignments2 peer reviews
Show info about module content
10 videos•Total 73 minutes
Video: Handling Problems•1 minute
Describing Problems•8 minutes
Video: Language and Guidelines for Describing a Problem•6 minutes
Video: Introduction to Dealing with Problems•12 minutes
Video: Guidelines and Language for Identifying and Initial Response to Problem•4 minutes
Interview with Holly Reynolds about Customer Service•4 minutes
Video: Responding to a Customer Problem Example•6 minutes
Video: Language for Resolving Problems•7 minutes
Video: Following Up on a Problem, Part 1•13 minutes
Video: Following Up On A Problem, Part 2•12 minutes
4 readings•Total 40 minutes
Lesson Vocabulary List•10 minutes
Lesson Vocabulary List•10 minutes
Lesson Vocabulary List•10 minutes
Lesson Vocabulary List•10 minutes
8 assignments•Total 240 minutes
Dealing With Problems•30 minutes
Resolving Problems: A Conversation•30 minutes
Guidelines for Describing Problems•30 minutes
Language for Describing Problems•30 minutes
How to Resolve Problems•30 minutes
Resolving a Problem•30 minutes
Follow Up or Final Email?•30 minutes
Following Up On Problems•30 minutes
2 peer reviews•Total 240 minutes
Voicemail Describing a Problem•120 minutes
Recording a Voicemail Following up on a Problem•120 minutes
Week 4: Planning and Announcing Events
Module 4•8 hours to complete
Module details
Planning events can be a lot of work, but has a huge pay off. You will learn about organizing and announcing events before implementing your plans.
What's included
11 videos4 readings6 assignments2 peer reviews
Show info about module content
11 videos•Total 60 minutes
Video: Planning Events•5 minutes
Interview with MOHAI•12 minutes
Video: Organizing An Event, Part 1•3 minutes
Scenario: Planning Meetings•2 minutes
Video: Organizing An Event, Part 2•6 minutes
Video: Making A To-Do List•2 minutes
Introduction To Announcements•10 minutes
Video: Writing a Formal Event Announcement•6 minutes
Video: Writing an Event Announcement•4 minutes
Video: Introduction To Writing Announcements•1 minute
Video: The Language of Conferences•9 minutes
4 readings•Total 40 minutes
Lesson Vocabulary List•10 minutes
Lesson Vocabulary List•10 minutes
Washington State Tourism Network•10 minutes
Lesson Vocabulary List•10 minutes
6 assignments•Total 180 minutes
Planning Events•30 minutes
Lists In Announcements•30 minutes
MOHAI Museum History•30 minutes
Interview with Christine Kolodoge, MOHAI•30 minutes
Washington State Tourism Network•30 minutes
Conferences•30 minutes
2 peer reviews•Total 180 minutes
To-do List•60 minutes
Writing A Conference Announcement•120 minutes
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