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Preparing for Your Call Center Customer Service Role

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Preparing for Your Call Center Customer Service Role

This course is part of CVS Health Call Center Customer Service Professional Certificate

Instructor: Cory McLaren

5,123 already enrolled

Included with

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2 modules

Gain insight into a topic and learn the fundamentals.

65 reviews

Beginner level

Recommended experience

4 hours to complete

Flexible schedule

Learn at your own pace

2 modules

Gain insight into a topic and learn the fundamentals.

65 reviews

Beginner level

Recommended experience

4 hours to complete

Flexible schedule

Learn at your own pace

Skills you'll gain

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

1 assignment¹

AI Graded see disclaimer

Taught in English

See how employees at top companies are mastering in-demand skills

Learn more about Coursera for Business

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Build your Business Essentials expertise

This course is part of the CVS Health Call Center Customer Service Professional Certificate

When you enroll in this course, you'll also be enrolled in this Professional Certificate.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate from CVS Health

There are 2 modules in this course

Demonstrate Excellent Customer Service provides resume and social media presence guidance to learners looking for a career in customer service. This allows you to optimize your resume for a customer service position and be prepared for your first interview. In addition, you will apply your knowledge gained over the previous courses in the program to a hands-on project that allows you to demonstrate the skills you’ve learned in each course.

Module details

This week you learn about the hiring process for a call center customer service position as well as how to find jobs to apply for. You also learn how to create a resume and how to prepare for your job interview.