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Learner Reviews & Feedback for Customer Analytics by University of Pennsylvania

4.6
stars
9,685 ratings
2,148 reviews

About the Course

Data about our browsing and buying patterns are everywhere. From credit card transactions and online shopping carts, to customer loyalty programs and user-generated ratings/reviews, there is a staggering amount of data that can be used to describe our past buying behaviors, predict future ones, and prescribe new ways to influence future purchasing decisions. In this course, four of Wharton’s top marketing professors will provide an overview of key areas of customer analytics: descriptive analytics, predictive analytics, prescriptive analytics, and their application to real-world business practices including Amazon, Google, and Starbucks to name a few. This course provides an overview of the field of analytics so that you can make informed business decisions. It is an introduction to the theory of customer analytics, and is not intended to prepare learners to perform customer analytics. Course Learning Outcomes: After completing the course learners will be able to... Describe the major methods of customer data collection used by companies and understand how this data can inform business decisions Describe the main tools used to predict customer behavior and identify the appropriate uses for each tool Communicate key ideas about customer analytics and how the field informs business decisions Communicate the history of customer analytics and latest best practices at top firms...

Top reviews

ND
Jan 30, 2019

Though I have worked on Customer Analytics with my previous work experiences and also on Surveys etc at George Brown College Canada, this module was more than insightful. Lots of learning to learn eh!

MA
Aug 4, 2020

This course includes a comprehensive overview of the all the basic models that are used to analyze data concerning customer behavior. The real-life examples made it easier to relate to those theories.

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1226 - 1250 of 2,087 Reviews for Customer Analytics

By Dmitriy

May 5, 2017

motivating!

By sunil n

Sep 29, 2020

no comment

By Rafaela B

Jun 20, 2020

Very good!

By XUEJUN W

May 8, 2020

so helpful

By Rakesh J

Jun 3, 2018

Wonderful!

By Mauricio A L R

Jun 29, 2017

Muy bueno.

By Diego R M

Jun 20, 2017

Excelente!

By Nicholas C C

Feb 17, 2017

Thank you!

By ALESSANDRA A D C

Aug 10, 2016

Veru Good.

By Sateesh K R

May 5, 2016

Gr8 course

By Angelo M

Apr 20, 2016

Fantastic!

By Majid A

Feb 22, 2016

Excellent!

By Anshul s

Dec 16, 2015

Excellent!

By Jorge E

Jun 13, 2020

Excelente

By preetam o

May 28, 2020

Excellent

By Hlanganani

Apr 17, 2020

Very good

By Snehil R

Feb 1, 2020

Excellent

By Olusegun D O

Mar 6, 2019

Fantastic

By Mohammed A

Aug 23, 2018

Excellent

By Bình H

Oct 19, 2017

I love it

By Dipak D

Jul 5, 2017

Excellent

By Diego A P G

Mar 13, 2017

Excellent

By sindhura57

Dec 24, 2016

excellent

By CAI B

Dec 18, 2016

very good

By Mohamed A A A

Nov 14, 2016

Thank you