Google

Google IT Support Professional Certificate

This is your path to a career in IT. In this program, you’ll learn in-demand skills that will have you job-ready in less than 6 months. No degree or experience required.

Instructor:

Google Career Certificates

TOP INSTRUCTOR

Google IT Support Professional Certificate banner image

4.8/5

148,841 ratings
1,134,148 already enrolled

6 Months

Under 10 hours of study a week

English

Beginner Level

No prior experience required.

Earn credits

Credit eligible at 2 universities that offer degrees on Coursera

Build job-ready skills by learning from the best

Get started in the in-demand field of IT with a Professional Certificate from Google. Learn the foundations of networking and operating systems, providing end-to-end customer support, and how to solve problems using code.

Common job titles: Database Administrator, IT Specialist, Tech Support Specialist, Systems Analyst, Network Engineer, Help Desk Technician, IT Support Specialist, IT Technician, Computer User Specialist, IT Assistant

¹Burning Glass Labor Insight Report data (median with 0-5 years experience), United States, 4/1/21-3/31/22.
²Career improvement (e.g. new job/career, promotion, raise) within 6 mos. of completion based on cert. grad survey responses, U.S. 2021.

$52,000
median entry-level salary¹

75%
of Google certificate grads report career improvement²

400,000
in-demand job openings in IT¹

150+
Connect with over 150 U.S. employers post-completion

¹Burning Glass Labor Insight Report data (median with 0-5 years experience), United States, 4/1/21-3/31/22.
²Career improvement (e.g. new job/career, promotion, raise) within 6 mos. of completion based on cert. grad survey responses, U.S. 2021.

Skills you will gain

  • Debugging

  • Encryption Algorithms and Techniques

  • Customer Service

  • Network Protocols

  • Cloud Computing

  • Binary Code

  • Customer Support

  • Linux

  • Troubleshooting

  • Domain Name System (DNS)

  • Ipv4

  • Network Model

About this Professional Certificate

What you will learn

  • Gain skills required to succeed in an entry-level IT job

  • Learn to perform day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer service

  • Learn how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging

  • Learn to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code

What is a Professional Certificate?

Build the Skills to Get Job Ready

Whether you’re looking to start a new career, or change your current one, Professional Certificates on Coursera help you become job ready. Learn at your own pace, whenever and wherever it’s most convenient for you. Enroll today and explore a new career path with a 7 day free trial. You can pause your learning or end your subscription at any time.

Hands-On Projects

Apply your skills with hands-on projects and build a portfolio that showcases your job readiness to potential employers. You'll need to successfully finish the project(s) to earn your Certificate.

Earn a Career Credential

When you complete all of the courses in the program, you'll earn a Certificate to share with your professional network as well as unlock access to career support resources to help you kickstart your new career. Many Professional Certificates have hiring partners that recognize the Professional Certificate credential and others can help prepare you for a certification exam. You can find more information on individual Professional Certificate pages where it applies.

There are 5 Courses in this Professional Certificate

Course1

Course 1

Technical Support Fundamentals

4.8
stars
129,723 ratings
Course2

Course 2

The Bits and Bytes of Computer Networking

4.7
stars
41,512 ratings
Course3

Course 3

Operating Systems and You: Becoming a Power User

4.7
stars
24,027 ratings
Course4

Course 4

System Administration and IT Infrastructure Services

4.7
stars
21,004 ratings

Offered by

Placeholder

Google

Earn credit towards your degree

Upon completing this certificate, you can earn college credit when you're accepted to one of the following programs:

Frequently Asked Questions

More questions? Visit the Learner Help Center.