- Encryption Algorithms and Techniques
- Customer Service
- Network Protocols
- Cloud Computing
- Binary Code
- Customer Support
- Domain Name System (DNS)
- Network Model
Google IT Support Professional Certificate
This is your path to a career in IT. In this program, you’ll learn in-demand skills that will have you job-ready in less than 6 months. No degree or experience required.
What you will learn
Gain skills required to succeed in an entry-level IT job
Learn to perform day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer service
Learn how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging
Learn to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code
Skills you will gain
About this Professional Certificate
Applied Learning Project
This program includes over 100 hours of instruction and hundreds of practice-based assessments, which will help you simulate real-world IT support scenarios that are critical for success in the workplace.
The content is highly interactive and exclusively developed by Google employees with decades of experience in IT.
Through a mix of videos, assessments, and hands-on labs, you’ll be introduced to troubleshooting, customer service, networking, operating systems, and security — foundational IT skills required for an entry-level job.
Your skills will include: Network protocols, cloud computing, Windows operating system, Linux command line, systems administration, encryption algorithms and techniques, and more.
Learn concrete skills that top employers are hiring for right now.
What is a Professional Certificate?
Build the Skills to Get Job Ready
Whether you’re looking to start a new career, or change your current one, Professional Certificates on Coursera help you become job ready. Learn at your own pace, whenever and wherever it’s most convenient for you. Enroll today and explore a new career path with a 7 day free trial. You can pause your learning or end your subscription at any time.
Apply your skills with hands-on projects and build a portfolio that showcases your job readiness to potential employers. You'll need to successfully finish the project(s) to earn your Certificate.
Earn a Career Credential
When you complete all of the courses in the program, you'll earn a Certificate to share with your professional network as well as unlock access to career support resources to help you kickstart your new career. Many Professional Certificates have hiring partners that recognize the Professional Certificate credential and others can help prepare you for a certification exam. You can find more information on individual Professional Certificate pages where it applies.
There are 5 Courses in this Professional Certificate
Technical Support Fundamentals
The Bits and Bytes of Computer Networking
Operating Systems and You: Becoming a Power User
System Administration and IT Infrastructure Services
Frequently Asked Questions
What is the refund policy?
Can I just enroll in a single course?
Is this course really 100% online? Do I need to attend any classes in person?
What is IT support?
Why start a career in IT?
What background knowledge is necessary?
Do I need to take the courses in a specific order?
Which jobs does this program prepare for?
What kind of companies hire IT Support professionals?
What will I be able to do upon completing the professional certificate?
What resources will be available to help with the job search process?
Why did Google create this program?
Can I get college credit for taking the Google IT Support Certificate?
Will completing the certificate prepare me for the CompTIA A+ exams?
Is this program offered in other languages?
Is the Google IT Support Professional Certificate licensed?
How much does this certificate cost?
More questions? Visit the Learner Help Center.