Google IT Support Professional Certificate
Completed by Konke Maphisa on November 4, 2025
Verified learner ·
Badge ID: 0dYd3RZJSQOWHd0WSSkDRw
About this Badge
By the end of an IT Support training program, participants will have gained: Technical Fundamentals: Understanding of computer hardware, operating systems, and networking principles Diagnostic Skills: Ability to systematically identify and troubleshoot technical issues Support Tools: Proficiency with ticketing systems, remote assistance tools, and diagnostic software Security Awareness: Knowledge of basic cybersecurity practices and threat prevention Communication Skills.
Learning objectives
- Implement multi-layered security architecture using encryption, authentication, and network security solutions.
- Manage and configure IT infrastructure services, including cloud resources and disaster recovery.
- Troubleshoot and optimize computer networks using standard protocols and network services.
- Utilize AI tools to enhance job search strategies and create a personalized job search portfolio.
Skills learned
- Linux Administration
- Technical Support and Services
- Lightweight Directory Access Protocols
- Technical Communication
- Remote Access Systems
- OSI Models
- Windows PowerShell
- Hardware Troubleshooting
- Malware Protection
- Wireless Networks
- Active Directory
- Disaster Recovery
- IT Security Architecture
- Data Storage Technologies
- Problem Solving
- Cyber Attacks
- Interviewing Skills
- IT Infrastructure
- Microsoft Windows
- Network Troubleshooting
- Network Routing
- Computer Networking
- Package and Software Management
- Threat Detection
- Server Administration
- Data Integrity
- Cloud Infrastructure
- OS Process Management
- Computer Hardware
- System Configuration
- Network Protocols
- User Accounts
- Network Model
- Security Awareness
- Security Controls
- Technical Documentation
- Network Infrastructure
- File Systems
- System Monitoring
- Software Installation
- Cloud Computing
- Cybersecurity
- Hardening
- Authentications
- Firewall
- Professional Development
- Technical Support
- Network Architecture
- Network Administration
- Customer Support
- Network Security
- Systems Administration
- Cryptography
- Computer Security
- Virtualization
- Linux
- Application Security
- Data Security
- Operating Systems
- File Management
- System Software
- Encryption
- Threat Management
- Servers
- Security Management
- Planning
- Dynamic Host Configuration Protocol (DHCP)
- Virtual Private Networks (VPN)
- Command-Line Interface
- TCP/IP
- Authorization (Computing)
- Skills section collapsed. Showing 7 of 71 skills.
Learning content completed
Some of the content and skills presented have been contributed by the content provider.