• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Service

Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • G

    Google Cloud

    Security in Google Cloud 日本語版

    Skills you'll gain: Prompt Engineering, Google Cloud Platform, Prompt Engineering Tools, Cloud Infrastructure, Identity and Access Management, Distributed Denial-Of-Service (DDoS) Attacks, Kubernetes, Generative AI, Cloud Security, Infrastructure As A Service (IaaS), Cloud Services, Cloud Management, Data Loss Prevention, Cloud Storage, Cloud Computing, Virtual Machines, Containerization, Application Development, Security Management, Malware Protection

    4.5
    Rating, 4.5 out of 5 stars
    ·
    707 reviews

    Intermediate · Specialization · 3 - 6 Months

  • G

    Google Cloud

    Google Cloud IAM and Networking for Azure Professionals

    Skills you'll gain: Identity and Access Management, Google Cloud Platform, Microsoft Azure, Azure Active Directory, Cloud Management, User Provisioning, Cloud Infrastructure, Virtual Private Networks (VPN), Hybrid Cloud Computing, Virtual Networking, Active Directory, User Accounts, Network Security, Firewall, Network Routing, Command-Line Interface

    4.6
    Rating, 4.6 out of 5 stars
    ·
    246 reviews

    Intermediate · Course · 1 - 4 Weeks

  • U

    University of Pennsylvania

    Arts and Culture Strategy

    Skills you'll gain: Risk Analysis, Risk Management, Organizational Structure, Risk Mitigation, Organizational Strategy, Culture Transformation, Strategic Leadership, Art History, Organizational Effectiveness, Drive Engagement, Target Market, Customer Analysis, Market Opportunities, Organizational Leadership, Strategic Communication, Stakeholder Communications, Liberal Arts, Performing Arts, Target Audience, Communication Strategies

    4.7
    Rating, 4.7 out of 5 stars
    ·
    233 reviews

    Mixed · Course · 1 - 3 Months

  • G

    Google Cloud

    Architecting with Google Kubernetes Engine 日本語版

    Skills you'll gain: Kubernetes, Prompt Engineering, Google Cloud Platform, Prompt Engineering Tools, Cloud Infrastructure, Application Deployment, Generative AI, Containerization, Cloud Management, Infrastructure As A Service (IaaS), Cloud Services, Cloud Storage, Cloud Deployment, Cloud-Native Computing, CI/CD, Cloud Computing, Virtual Machines, Identity and Access Management, Application Development, Continuous Deployment

    4.5
    Rating, 4.5 out of 5 stars
    ·
    718 reviews

    Beginner · Specialization · 3 - 6 Months

  • R

    Rutgers the State University of New Jersey

    Demand Analytics

    Skills you'll gain: Demand Planning, Customer Demand Planning, Regression Analysis, Data Collection, Supply Chain Planning, Statistical Analysis, Forecasting, Statistical Modeling, Marketing Analytics, Feature Engineering, Predictive Analytics, Trend Analysis, Predictive Modeling, Time Series Analysis and Forecasting, Data Preprocessing, Exploratory Data Analysis, Scatter Plots, Model Evaluation, Data Visualization, Data Visualization Software

    4.6
    Rating, 4.6 out of 5 stars
    ·
    300 reviews

    Beginner · Course · 1 - 4 Weeks

  • U

    University of California, Irvine

    Supply Chain Planning

    Skills you'll gain: Supply Chain Planning, Demand Planning, Customer Demand Planning, Supply Chain Management, Supply Chain, Capacity Planning, Materials Management, Forecasting, Material Requirements Planning, Performance Measurement, Microsoft Excel, Communication Planning, Excel Formulas, Performance Metric, Capacity Management, Data-Driven Decision-Making, Statistical Methods, Key Performance Indicators (KPIs), Data Analysis, Meeting Facilitation

    4.5
    Rating, 4.5 out of 5 stars
    ·
    337 reviews

    Intermediate · Course · 1 - 4 Weeks

  • U

    University of Virginia

    Grow to Greatness: Smart Growth for Private Businesses, Part II

    Skills you'll gain: Employee Engagement, Management Training And Development, Drive Engagement, Strategic Planning, Case Studies, People Development, Employee Performance Management, Team Building, People Management, Growth Strategies, Leadership Development, Entrepreneurship, Human Capital, Plan Execution, Organizational Development, Human Resources Management and Planning, Business Strategy, Planning, Innovation, Business Intelligence

    4.8
    Rating, 4.8 out of 5 stars
    ·
    246 reviews

    Mixed · Course · 1 - 3 Months

  • G

    Google Cloud

    Architecting with Google Compute Engine em Português

    Skills you'll gain: Cloud Infrastructure, Identity and Access Management, Google Cloud Platform, Kubernetes, Cloud Development, Application Deployment, Generative AI, Cloud Applications, Cloud-Native Computing, Cloud Services, Google App Engine, Cloud Deployment, Cloud Platforms, Infrastructure As A Service (IaaS), Cloud Engineering, Cloud Storage, Microservices, Cloud Computing Architecture, Cloud Computing, Prompt Engineering

    4.8
    Rating, 4.8 out of 5 stars
    ·
    917 reviews

    Intermediate · Specialization · 3 - 6 Months

  • B

    Board Infinity

    Master Full-Stack Web Development with Laravel & PHP

    Skills you'll gain: Restful API, Secure Coding, Application Deployment, Web Development, API Design, Full-Stack Web Development, Security Controls, Scripting Languages, Cloud API, Software Documentation, Software Installation, Data Validation

    4.2
    Rating, 4.2 out of 5 stars
    ·
    199 reviews

    Intermediate · Course · 1 - 4 Weeks

  • I

    Infosec

    Certified Cloud Security Professional (CCSP)

    Skills you'll gain: Cloud Computing Architecture, Cloud Security, Cloud Infrastructure, Cloud Computing, Cloud Standards, Cloud Applications, Cloud Platforms, Cloud Services, Cloud Technologies, Infrastructure Security, Cloud Management, Application Security, Data Security, Cybersecurity, Security Controls, Data Loss Prevention, Computer Science, Risk Management Framework, Information Technology, Encryption

    4.6
    Rating, 4.6 out of 5 stars
    ·
    319 reviews

    Intermediate · Course · 1 - 3 Months

  • M

    Microsoft

    Market Research and Competitive Analysis

    Skills you'll gain: Competitive Analysis, Market Research, Competitive Intelligence, Persona Development, Market Analysis, Customer Analysis, Market Intelligence, Market Opportunities, Business Research, AI Product Strategy, Consumer Behaviour, Target Market, Customer Insights, Data-Driven Decision-Making, Product Management, User Research, Product Development, Target Audience, Product Strategy, Gap Analysis

    4.5
    Rating, 4.5 out of 5 stars
    ·
    49 reviews

    Beginner · Course · 1 - 4 Weeks

  • P

    Peking University

    计算机辅助翻译原理与实践 Principles and Practice of Computer-Aided Translation

    Skills you'll gain: Quality Assurance, Language Interpretation, Translation, and Studies, Natural Language Processing, Information Technology, Multilingualism, Vocabulary

    4.6
    Rating, 4.6 out of 5 stars
    ·
    83 reviews

    Intermediate · Course · 3 - 6 Months

1…116117118…470

In summary, here are 10 of our most popular customer service courses

  • Security in Google Cloud 日本語版: Google Cloud
  • Google Cloud IAM and Networking for Azure Professionals: Google Cloud
  • Arts and Culture Strategy: University of Pennsylvania
  • Architecting with Google Kubernetes Engine 日本語版: Google Cloud
  • Demand Analytics: Rutgers the State University of New Jersey
  • Supply Chain Planning: University of California, Irvine
  • Grow to Greatness: Smart Growth for Private Businesses, Part II: University of Virginia
  • Architecting with Google Compute Engine em Português: Google Cloud
  • Master Full-Stack Web Development with Laravel & PHP: Board Infinity
  • Certified Cloud Security Professional (CCSP): Infosec

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok