• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Service

Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • A

    Amazon Web Services

    Introduction to AWS Cloud Careers

    Skills you'll gain: Public Cloud, Cloud Computing Architecture, Cloud Computing, Application Programming Interface (API), Cloud Services, Scalability, Cloud Platforms, Amazon Web Services, Cloud Engineering, Infrastructure As A Service (IaaS), Technical Services, Systems Administration, Solution Architecture, Security Engineering

    4.7
    Rating, 4.7 out of 5 stars
    ·
    84 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    A

    Association of International Certified Professional Accountants

    Introduction to Blockchain

    Skills you'll gain: Blockchain, Key Management, Digital Assets, Asset Protection, Supply Chain, Data Security, Supply Chain Management, FinTech, Cryptography, Security Management, Cybersecurity, Public Key Infrastructure, Accounting, Security Awareness, Payment Systems, Emerging Technologies, Ledgers (Accounting), Security Controls, Risk Management, Business

    4.6
    Rating, 4.6 out of 5 stars
    ·
    218 reviews

    Beginner · Specialization · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    I

    Institut Mines-Télécom

    Digital Business

    Skills you'll gain: Growth Strategies, Digital Analysis, Performance Measurement, Key Performance Indicators (KPIs), Process Analysis, Digital Transformation, Performance Analysis, Business Analysis, Company, Product, and Service Knowledge, Analysis, Business Transformation, Digital Assets, Business Planning, Marketing Management, Business Valuation, Entrepreneurship, General Sales Practices, Emerging Technologies, Law, Regulation, and Compliance, Business Management

    4.6
    Rating, 4.6 out of 5 stars
    ·
    197 reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: Free
    Free
    C

    Coursera

    Azure Synapse SQL Pool - Implement Polybase

    Skills you'll gain: Azure Synapse Analytics, Microsoft Azure, Data Lakes, Cloud-Based Integration, Transact-SQL, Data Integration, Cloud Storage, File Management

    4.6
    Rating, 4.6 out of 5 stars
    ·
    98 reviews

    Intermediate · Guided Project · Less Than 2 Hours

  • Status: Free Trial
    Free Trial
    M

    Microsoft

    Microsoft Azure Machine Learning for Data Scientists

    Skills you'll gain: Responsible AI, Microsoft Azure, Unsupervised Learning, Databricks, MLOps (Machine Learning Operations), Applied Machine Learning, Classification Algorithms, Model Training, Regression Analysis, Scikit Learn (Machine Learning Library), Predictive Modeling, Model Deployment, Cloud Management, Machine Learning, Artificial Intelligence and Machine Learning (AI/ML), Model Evaluation, Supervised Learning, Machine Learning Algorithms, Data Pipelines, Data Transformation

    4.3
    Rating, 4.3 out of 5 stars
    ·
    178 reviews

    Intermediate · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    P

    Packt

    AI Agents with LangGraph, Semantic Kernel, and AutoGen

    Skills you'll gain: LangGraph, Generative AI Agents, AI Orchestration, LangChain, Agentic systems, AI Workflows, LLM Application, Agentic Workflows, OpenAI API, OpenAI, Large Language Modeling, Tool Calling, Retrieval-Augmented Generation, Artificial Intelligence, AI Integrations, Generative AI, Development Environment, Microsoft Azure, AI literacy, Microsoft Development Tools

    4.5
    Rating, 4.5 out of 5 stars
    ·
    199 reviews

    Intermediate · Specialization · 3 - 6 Months

  • Status: Preview
    Preview
    E

    ESSEC Business School

    Innovation publique et pensée design, l'innovation sociale au service des territoires

    Skills you'll gain: Design Thinking, Human Centered Design, Ideation, Service Design, Innovation, Brainstorming, Project Design, Public Administration, Social and Human Services, Community Development, Public Policies, Experimentation, Public Affairs, User Research, Case Studies, User Feedback, Stakeholder Analysis, Stakeholder Engagement, Qualitative Research

    4.6
    Rating, 4.6 out of 5 stars
    ·
    78 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    U

    University of Virginia

    Design Thinking: Insights to Inspiration

    Skills you'll gain: Design Thinking, Innovation, User Research, Design Research, Human Centered Design, Project Scoping, Planning, Project Planning, Growth Mindedness, User Feedback, Strategic Thinking, Qualitative Research, Interviewing Skills, Customer Insights, Empathy

    4.7
    Rating, 4.7 out of 5 stars
    ·
    154 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Preview
    Preview
    I

    IIMA - IIM Ahmedabad

    Supply Chain Digitization: Strategy and Design

    Skills you'll gain: Supply Chain Management, Supply Chain Planning, Supply Chain, Supply Chain Systems, Transportation, Supply Chain, and Logistics, Transportation Management, Digital Analysis, Digital Transformation, Supply Management, Transportation Operations, Logistics Management, Logistics, Inventory and Warehousing, Business Analytics, Data-Driven Decision-Making, Warehousing, Business Transformation, Order Fulfillment, Warehouse Management, Strategic Thinking

    4.7
    Rating, 4.7 out of 5 stars
    ·
    72 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    G

    Google Cloud

    Building No-Code Apps with AppSheet

    Skills you'll gain: No-Code Development, Email Automation, Business Process Automation, Application Deployment, Automation, Business Process, Workflow Management, Google Workspace, Application Development, Application Performance Management, User Interface and User Experience (UI/UX) Design, Security Controls, Data Integration, Authorization (Computing), Application Design, Authentications, Scripting, Google Sheets, Application Lifecycle Management, User Interface (UI)

    4.7
    Rating, 4.7 out of 5 stars
    ·
    196 reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    L

    LearnKartS

    Cloud Fundamentals

    Skills you'll gain: Cloud Deployment, Virtualization, Cloud Services, Cloud Infrastructure, Cloud Computing Architecture, Cloud Computing, Public Cloud, Network Protocols, TCP/IP, Amazon Web Services, File Transfer Protocol (FTP), General Networking, Virtual Machines, Infrastructure As A Service (IaaS), Network Architecture, Software As A Service, Platform As A Service (PaaS), Servers, Private Cloud, Hybrid Cloud Computing

    4.4
    Rating, 4.4 out of 5 stars
    ·
    79 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    M

    Microsoft

    Microsoft SC-900 Exam Preparation and Practice

    Skills you'll gain: Azure Active Directory, Active Directory, Regulatory Compliance, Microsoft Azure, AI Security, Security Controls, Identity and Access Management, Generative AI, Cloud Security, Data Governance, Authentications, Role-Based Access Control (RBAC), Data Security, Threat Detection, Multi-Factor Authentication

    4.8
    Rating, 4.8 out of 5 stars
    ·
    172 reviews

    Beginner · Course · 1 - 3 Months

1…126127128…470

In summary, here are 10 of our most popular customer service courses

  • Introduction to AWS Cloud Careers: Amazon Web Services
  • Introduction to Blockchain: Association of International Certified Professional Accountants
  • Digital Business: Institut Mines-Télécom
  • Azure Synapse SQL Pool - Implement Polybase: Coursera
  • Microsoft Azure Machine Learning for Data Scientists: Microsoft
  • AI Agents with LangGraph, Semantic Kernel, and AutoGen: Packt
  • Innovation publique et pensée design, l'innovation sociale au service des territoires: ESSEC Business School
  • Design Thinking: Insights to Inspiration : University of Virginia
  • Supply Chain Digitization: Strategy and Design: IIMA - IIM Ahmedabad
  • Building No-Code Apps with AppSheet: Google Cloud

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Accounting
  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • Human Resources (HR)
  • Microsoft Excel
  • Project Management
  • Python
  • SQL

Professional Certificates

  • Google AI Certificate
  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM AI Engineering Certificate
  • IBM AI Product Manager Certificate
  • IBM Data Science Certificate
  • Intuit Academy Bookkeeping Certificate

Courses & Specializations

  • AI Essentials Specialization
  • AI For Business Specialization
  • AI For Everyone Course
  • AI in Healthcare Specialization
  • Deep Learning Specialization
  • Excel Skills for Business Specialization
  • Financial Markets Course
  • Machine Learning Specialization
  • Prompt Engineering for ChatGPT Course
  • Python for Everybody Specialization

Career Resources

  • Career Aptitude Test
  • CAPM Certification Requirements
  • CompTIA A+ Certification Requirements
  • CompTIA Security+ Certification Requirements
  • Essential IT Certifications
  • High-Income Skills to Learn
  • How to Learn Artificial Intelligence
  • PMP Certification Requirements
  • Popular Cybersecurity Certifications
  • Share your Coursera learning story

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Udemy

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok