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Customer Service Courses

Customer service courses can help you learn effective communication, conflict resolution, customer relationship management, and service excellence. You can build skills in active listening, empathy, and problem-solving, which are crucial for addressing customer needs and enhancing satisfaction. Many courses introduce tools like CRM software, feedback management systems, and chatbots, which help streamline interactions and improve service delivery.

Popular Customer Service Courses and Certifications


  • P

    Politecnico di Milano

    Platform Thinking: what’s beyond Uber?

    Skills you'll gain: Innovation, Strategic Thinking, Systems Thinking, Digital Transformation, Case Studies, Business Modeling, Business Transformation, Shared Media, Company, Product, and Service Knowledge, Social Impact, Market Opportunities, Market Dynamics

    4.8
    Rating, 4.8 out of 5 stars
    ·
    75 reviews

    Beginner · Course · 1 - 4 Weeks

  • G

    Google Cloud

    Essential Cloud Infrastructure: Foundation - 日本語版

    Skills you'll gain: Cloud Infrastructure, Google Cloud Platform, Infrastructure As A Service (IaaS), Cloud Computing Architecture, Cloud Deployment, Infrastructure Architecture, Cloud Computing, Private Cloud, Network Infrastructure, Virtual Networking, Virtual Machines, Cloud Storage, Network Architecture, Command-Line Interface, Firewall, Network Routing

    4.6
    Rating, 4.6 out of 5 stars
    ·
    218 reviews

    Intermediate · Course · 1 - 4 Weeks

  • G

    Google

    Google UX Design

    Skills you'll gain: User Experience Design, UI/UX Research, Information Architecture, Storyboarding, Wireframing, User Research, User Story, Adobe XD, Usability Testing, Figma (Design Software), User Experience, User Interface and User Experience (UI/UX) Design, Design Reviews, Design Research, Experience Design, Conceptual Design, Graphic and Visual Design, User Centered Design, Ideation, Persona (User Experience)

    4.7
    Rating, 4.7 out of 5 stars
    ·
    168 reviews

    Beginner · Professional Certificate · 3 - 6 Months

  • U

    University of Colorado Boulder

    Embedded Interface Design

    Skills you'll gain: User Research, User Experience Design, User Experience, User Interface and User Experience (UI/UX) Design, Usability, Verification And Validation, UI/UX Research, UI/UX Strategy, Internet Of Things, API Design, User Interface (UI), Embedded Software, Amazon Web Services, Interactive Design, Cloud Computing Architecture, Human Computer Interaction, Embedded Systems, Application Programming Interface (API), Prototyping, Software Development

    Build toward a degree

    4.5
    Rating, 4.5 out of 5 stars
    ·
    148 reviews

    Intermediate · Specialization · 3 - 6 Months

  • R

    Red Hat

    Foundations of Red Hat Cloud-native Development

    Skills you'll gain: Kubernetes, Cloud-Native Computing, OpenShift, Containerization, Docker (Software), Cloud Applications, Cloud Development, Application Deployment, Cloud Deployment, Cloud Platforms, Cloud Computing, Command-Line Interface

    4.6
    Rating, 4.6 out of 5 stars
    ·
    168 reviews

    Intermediate · Course · 1 - 4 Weeks

  • E

    ESSEC Business School

    L'entrepreneuriat social: faire son business plan

    Skills you'll gain: Social Impact, Market Opportunities, Business Modeling, Market Research, User Research, Program Evaluation, Business Planning, Entrepreneurship, Sustainable Business, Sustainable Development, Key Performance Indicators (KPIs), Performance Measurement, Stakeholder Engagement, Customer Analysis, Stakeholder Analysis, Needs Assessment, Target Audience, Governance, Financial Forecasting, Fundraising

    4.5
    Rating, 4.5 out of 5 stars
    ·
    122 reviews

    Mixed · Course · 1 - 4 Weeks

  • A

    Advancing Women in Tech

    Real-World Engineering Management

    Skills you'll gain: Software Architecture, Engineering Management, Goal Setting, Systems Architecture, Systems Design, Technical Management, Software Design, Smart Goals, API Design, System Design and Implementation, Technical Product Management, Cross-Functional Collaboration, Cross-Functional Team Leadership, Management Training And Development, Recruitment, Program Management, Team Performance Management, Software Engineering, Microservices, Employee Retention

    4.6
    Rating, 4.6 out of 5 stars
    ·
    98 reviews

    Beginner · Specialization · 1 - 3 Months

  • M

    Microsoft

    Preparing for DP-900: Microsoft Azure Data Fundamentals Exam

    Skills you'll gain: Microsoft Azure, Database Theory, Cloud Services, Relational Databases, Databases, Data Store, Cloud Storage, Analytics, Data Storage, NoSQL, Data Warehousing, SQL

    4.7
    Rating, 4.7 out of 5 stars
    ·
    145 reviews

    Beginner · Course · 1 - 4 Weeks

  • C

    Coursera

    Business Strategy: Business Model Canvas Analysis with Miro

    Skills you'll gain: New Product Development, Value Propositions, Business Modeling, Product Development, Business Analysis, Stakeholder Communications, Business Solutions, Presentations, Business Strategy, Strategic Thinking, Business Strategies, Innovation, Entrepreneurship

    4.5
    Rating, 4.5 out of 5 stars
    ·
    147 reviews

    Intermediate · Guided Project · Less Than 2 Hours

  • E

    EC-Council

    Network Defense Essentials (NDE)

    Skills you'll gain: Network Security, Mobile Security, Public Key Infrastructure, Cryptography, Security Controls, Cryptographic Protocols, Cybersecurity, Authorization (Computing), Encryption, Authentications, Identity and Access Management, Wireless Networks, Cloud Computing, Cloud Security, Virtual Machines, Network Monitoring, Data Security, Internet Of Things, Virtualization and Virtual Machines

    4.6
    Rating, 4.6 out of 5 stars
    ·
    125 reviews

    Beginner · Course · 1 - 3 Months

  • L

    LearnQuest

    Linux Cloud and DevOps

    Skills you'll gain: Version Control, Git (Version Control System), Linux, Cloud Computing Architecture, DevOps, Development Environment, Application Deployment, Virtualization, Cloud Computing, Linux Administration, Devops Tools, Cloud Infrastructure, Containerization, Cloud Platforms, Infrastructure As A Service (IaaS), Software Versioning, Virtualization and Virtual Machines, Software As A Service, Virtual Networking, Virtual Machines

    4.4
    Rating, 4.4 out of 5 stars
    ·
    162 reviews

    Beginner · Course · 1 - 4 Weeks

  • T

    Tecnológico de Monterrey

    ¿Cómo funcionan las marcas?

    Skills you'll gain: Brand Management, Branding, Brand Strategy, Brand Awareness, Brand Marketing, Brand Loyalty, Consumer Behaviour, Internal Communications, Marketing and Public Relations, Performance Measurement, Target Audience

    4.9
    Rating, 4.9 out of 5 stars
    ·
    165 reviews

    Beginner · Course · 1 - 4 Weeks

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In summary, here are 10 of our most popular customer service courses

  • Platform Thinking: what’s beyond Uber?: Politecnico di Milano
  • Essential Cloud Infrastructure: Foundation - 日本語版: Google Cloud
  • Google UX Design: Google
  • Embedded Interface Design: University of Colorado Boulder
  • Foundations of Red Hat Cloud-native Development: Red Hat
  • L'entrepreneuriat social: faire son business plan: ESSEC Business School
  • Real-World Engineering Management: Advancing Women in Tech
  • Preparing for DP-900: Microsoft Azure Data Fundamentals Exam: Microsoft
  • Business Strategy: Business Model Canvas Analysis with Miro: Coursera
  • Network Defense Essentials (NDE): EC-Council

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

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